Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Assistant Manager - Candy Store
Palmer Candy Company
Sioux City, IA
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations to ensure exceptional customer experience. This role helps foster an efficient, collaborative…
Added just now
GBS IMO Strategic Program Manager
Gallagher
Rolling Meadows, IL
…think of Gallagher. Overview The GBS IMO Strategic Program Manager is responsible for leading and managing M&A integration programs within the organization for complex and transformational…
Added just now
Cybersecurity Manager BISO - Trade Floor & Financial Services
NextEra Energy
Juno Beach, FL
Oversees development of processes and tools to automate code releases from development to operations (DevOps)
Added just now
NG
Head Cashier
Natural Grocers
Omaha Central, NE
- $17 USD / hour
…World Class Customer Service, and supporting overall store…
Added just now
Multi-Unit Manager ( Kent Meeker, West Valley and Tukwila Int.)
Accord Inc
Tukwila, WA
operations of two or more Taco Time restaurants. The Multi-Unit Manager ensures
Added 1 min ago
Manager, Financial Operations
Farmington, CT
The Manager, Financial Operations supports the Otis World Headquarters Corporate Controllers organization across a broad range of accounting, controllership and financial reporting…
Added 1 min ago
Manager, Repair Ops
Seattle, WA
Otis Elevator is seeking an experienced and motivated Manager, Repair Operations to join our Seattle team. This is a key field leadership position responsible for leading repair operations,…
Added 1 min ago
Operating Engineer, Plant Operations
World Bank Group
Washington, DC
To achieve its purpose, WBGRE led by the Senior Manager is structured into 3 divisions: (i) HQ Real Estate Development & Management and (ii) Global Real Estate Development & Management and…
Added 1 min ago
GUCCI Team Manager - Houston Woodlands
Kering
The Woodlands, TX · The Woodlands
…consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying…
Added 1 min ago
Continuous Improvement Manager
Lineage
Pasadena, TX
The Continuous Improvement Manager reports through the Lean/Operational Excellence organization and partners with RVPs, Directors, and Sites General Managers to drive sustainable continuous…
Added 2 mins ago
HE
Manager - Senior Daybreak and Commons Memory Care
Hilltop Employment
Grand Junction, CO
- $28.35 to $29.77 USD / hour
Monitor the day-to-day operations of Senior Day Break, Safe Haven, And Hope Harbor with direct responsibility for effective program operation while ensuring outstanding customer service to…
Added 2 mins ago
N
Production Manager (26871)
NEOTECH
Longmont, CO
- $95,000 to $112,000 USD / year
Constantly monitor processes and operations and draw from experience to bring opportunities for improvements to management, even in areas not directly under the manager’s responsibility. …
Added 2 mins ago
Primary Care Physician
Dedicated Physicians Group of Texas, PLLC
United States
Performs other duties as assigned and modified at manager’s discretion.
Added 2 mins ago
Primary Care Physician
Dedicated Physicians Group of Texas, PLLC
United States
Performs other duties as assigned and modified at manager’s discretion.
Added 2 mins ago
Business Manager
University of Georgia Staff
GA
The Business Manager supports the daily financial and administrative operations of the College of Environment and Design Business Office. This position is responsible for processing and…
Added 2 mins ago
Director of VTH Operations
University of Georgia Staff
GA
Demonstrated leadership experience (at least 3 years) in operations, facilities management, or infrastructure support within a complex organization, preferably a large and small animal…
Added 2 mins ago
SPREE Lab Research Professional
University of Georgia Staff
GA
The Research Coordinator/Lab Manager coordinates and manages research operations for the Social Psychology of Research Experiences & Education (SPREE) Lab under the direction of the…
Added 2 mins ago
Sr. Program Operations Manager
University of Georgia Staff
GA
…disciplines focused on teacher preparation, counseling and human development, communication sciences, human movement sciences, career development, student affairs, and educational…
Added 2 mins ago
Sous Chef
University of Georgia Staff
GA
Added 2 mins ago
BUILDING SERVICES WORKER, LEAD
University of Georgia Staff
GA
Night Shift Monday-Friday, 4:00 PM-12:30 AM
Added 2 mins ago
Sous Chef
University of Georgia Staff
GA
Added 2 mins ago
Senior Project Manager - General Construction
First Onsite - US
Freeport, IL
Valid driver's license required
Added 2 mins ago
QR
Trading Systems Engineer
Qube Research & Technologies
NY
- $180,000 to $300,000 USD / year
This is a broad software engineering role spanning application development, distributed systems, cloud technology, deployment automation and production engineering. You will design and…
Added 3 mins ago
CAGT & ICD Business Manager
University of Georgia Staff
GA
The CAGT & ICD Business Manager establishes and manages the business and sponsored programs function of the Center for Applied Genetic Technologies (CAGT) and the Institute for Crop Design…
Added 3 mins ago
Budget and Fiscal Manager
University of Georgia Staff
GA
The Budget and Fiscal Manager is a vital member of the Graduate School Business Office team. The position manages a variety of fiscal, sponsored projects, and administrative operations. The…

Saia Sales LLC

Manager, Customer Experience Operations

Johns Creek, GA, United States

Apply on saia.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary Manages programs, processes, and technology solutions designed to improve customer interactions and service delivery. Collaborates across the organization to turn customer feedback and operational data into practical improvements that support a consistent, efficient customer experience.

Major Tasks and Responsibilities

Oversees the business processes supporting the Salesforce Service Cloud implementation, including gathering operational requirements, designing consistent workflows, and coordinating solutions across terminal and corporate stakeholders.
Coordinates enhancements and ongoing business support for customer experience platforms to improve how customer interactions are captured, supported, and evaluated.
Leads defined improvement initiatives that address service gaps, streamline operational processes, and reduce friction at assigned points in the customer journey.
Coordinates enhancements to customer onboarding practices to provide a consistent experience across channels and improve the transition into ongoing service.
Translates customer feedback, interaction trends, and operational data into actionable insights that guide improvement priorities, identify training opportunities, and measure results.
Coordinates requirements, deliverables, and implementation activities with Customer Service, Operations, Sales, Information Technology, Quality, Claims, Billing, and other stakeholder groups.
Manages assigned employees by establishing performance expectations, providing coaching and feedback, evaluating performance, and supporting professional development.

Preferred Qualifications

Bachelor's degree in business administration, operations management, or a related field.
5+ years of progressive experience in customer experience or customer operations, including managing or supervising a team.
Experience in the transportation or logistics industry.
Experience with implementation and management of Salesforce Service Cloud in a decentralized environment, VOC survey tools, and other performance analytics programs.

Work Conditions and Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to remain in a stationary position for extended periods while working at a computer or desk.
Frequent use of hands and fingers for typing, handling documents, and operating office equipment.
Occasional lifting/carrying of office materials/boxes up to 25 lbs.
Adequate vision and hearing (with or without correction) to read, prepare, and communicate information.
Occasional movement, bending, and reaching as needed to perform office tasks or attend meetings.
Some travel may be required, including overnight travel.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply on saia.wd1.myworkdayjobs.com About employer

Report this job

Work requirements

Jobs in the United States