Licensed Telesales Supervisor

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Telesales Supervisor

Job Description:

We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded.

Success requires more than just managing metrics - you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.

Key Responsibilities:

• Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment
• Monitor team KPIs and hold team members accountable for hitting performance targets
• Identify sales behaviors that drive success, and provide real-time, actionable coaching
• Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
• Foster a culture of urgency, ownership, and continual improvement
• Partner with training and sales leadership to enhance process and skill development

Responsibilities

• Accountable for daily, weekly, and monthly activities of all team members
• Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met
• Ensure compliance with policies, procedures, and applicable regulations
• Monitor performance and deliver real-time coaching and feedback
• Assist with escalated calls and issue resolution as needed
• Monitor team chat to provide support and align on project priorities
• Partner with Workforce Management to build and manage team schedules
• Supervise both local and remote team members
• Review and evaluate team calls regularly to ensure quality and compliance

Qualifications

• Active resident Health Producer License
• Minimum of one-year recent experience as a call center supervisor leading a team of licensed health insurance agents
• Proven ability to coach and manage employee performance using call center KPIs
• Strong technical skills, including Windows-based systems and call center software
• Excellent verbal and written communication skills
• High School Diploma or equivalent

Location:

Work@Home USAUnited States of America