Jobs in the United States

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Added just now
Financial Counselor
Conway Behavioral Health
Conway, AR
Analyze patient account information and take appropriate actions to support timely reimbursement and account resolution.
Added just now
LC
Associate, Customer Experience
LOVESAC COMPANY
Greenville, SC
- $21.32 to $25.76 USD / hour
As a Customer Experience Associate, you will play a pivotal role in fostering relationships with our customers, driving sales and customer satisfaction. This position combines in-store…
Added just now
LC
Associate, Customer Experience
LOVESAC COMPANY
Broomfield, CO
- $23.39 to $28.28 USD / hour
As a Customer Experience Associate, you will play a pivotal role in fostering relationships with our customers, driving sales and customer satisfaction. This position combines in-store…
Added 1 min ago
Senior, HR Business Partner
Bridgestone Americas Tire Operations, LLC
United States
…manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and…
Added 1 min ago
Senior Manager, Trade Compliance
PACSUN
Anaheim, CA
Serve as the primary operational contact for Pacsun's customs broker and coordinate resolution of classification, valuation, and import compliance issues.
Added 2 mins ago
IT Systems Administrator IV (85491)
Centurion Health
Sterling, VA
…leadership, mentoring junior administrators, and ensuring the timely resolution of high-impact incidents and operational…
Added 2 mins ago
Inside Sales Rep HVAC
Handy Distribution
Garner, NC
This role will support and assist the branch in caring for customers, following the direction of another associate or Branch Manager. Responsible for assisting customers on the phone or at…
Added 4 mins ago
DC
Degree Audit Specialist
Dallas College
United States
- $26.98 USD / hour
Demonstrates strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and writing skills that effectively communicate complex ideas with…
Added 8 mins ago
Medical Customer Service Representative (Spanish-Speaking)
Health Haven
Okeechobee, FL
Issue Resolution: Address routine patient concerns, identify appropriate solutions, and escalate complex, sensitive, or clinical matters to the appropriate clinical or administrative…
Added 10 mins ago
Diet Clerk Associate
Lexington Medical Center
West Columbia, SC
Exhibit excellent oral and written communication skills, to include conflict resolution;
Added 10 mins ago
Life, Annuity & Group Benefits Operations Consultant - Senior Associate
PricewaterhouseCoopers Advisory Services LLC
NY · Dallas, TX · Atlanta, GA · Chicago, IL · Houston, TX
…retirement value chain within our Advisory practice. As a Senior Associate you will analyze complex workstreams, build meaningful client connections, guide junior team members, and apply…
Added 12 mins ago
Associate Manager, Quality Engineering
Form Energy, Inc
Weirton, WV
Form Energy is looking for a hands-on Associate Manager of Quality Engineering to lead a product quality engineering team on our factory floor. Reporting to the Quality Engineering Manager,…
Added 14 mins ago
Produce and Floral Manager
The Fresh Market Inc
Wilmington, NC
Excellent communication, problem-solving, and conflict resolution skills.
Added 15 mins ago
II
Jr Analyst, Accounts Receivable & Collections
Ingredion Incorporated (Corporate)
Tulsa, OK
- $54,200 to $72,266.67 USD / year
REPORTS TO: Associate Manager, Accounts Receivable & Collections
Added 16 mins ago
LI
Enterprise National Account Advocate
Lennox International
Wilmington, MA · Avon, MA · Everett, MA · Fall River, MA · Swansea, MA
- $63,360 to $83,160 USD / year
…multiple priorities in a fast-paced environment.• Effective problem-solving and conflict resolution skills.• Strong verbal and written communication skills.• Ability to collaborate…
Added 18 mins ago
Health Coach Educator, Care Anywhere
E2E Alignment Healthcare USA, LLC
Remote, United States
Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid…
Added 21 mins ago
BH
Registered Nurse -Case Manager Home Care 40 hours
BRISTOL HOSPITAL GROUP
Bristol, CT
- $35 to $61.24 USD / hour
Identifies patient problems, and unit problems, when goals are not met and utilizes problem solving skills to participate in finding solutions to resolve problems and follows through to…
Added 22 mins ago
Property Manager -HOA
Castle Group
Fort Lauderdale, FL
An associate's degree with a concentration in business is preferred.
Added 22 mins ago
Onboarding Project Lead, Healthcare
Inmar Intelligence
Winston Salem, NC
Identify risks, issues, and dependencies early and escalate appropriately to ensure resolution
Added 22 mins ago
CI
Account Resolution Specialist III
Currance Inc
Remote, United States
- $21 to $23.5 USD / hour
Job Overview: As a healthcare revenue cycle business, we manage insurance claims and oversee timely claim resolution and payment processing for our clients. The Accounts Receivable…
Added 23 mins ago
Applications Manager
Novo Nordisk
Lexington, MA
…other assigned support resources. Partners with the Facilities Associate Director on application strategy, operational priorities, enhancement planning and resource needs. Collaborates with…
Added 23 mins ago
DC
Degree Audit Specialist
Dallas College
Dallas, TX
- $26.98 USD / hour
Demonstrates strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and writing skills that effectively communicate complex ideas with…
Added 25 mins ago
Applications Manager
Lexington
…other assigned support resources. Partners with the Facilities Associate Director on application strategy, operational priorities, enhancement planning and resource needs. Collaborates with…
Added 25 mins ago
S
Respiratory Therapist
ScionHealth
San Diego, CA
- $36 to $47.02 USD / hour
Demonstrate competency and working knowledge of all Respiratory Care instruments and equipment. Perform troubleshooting, problem resolution and proper disinfection/sterilization.
Added 25 mins ago
Patient Journey Lead - RN
Valeris, Inc.
Remote, United States
Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with Valeris stakeholders for resolution

Sagent Pharmaceuticals

Technician, IT Support

Schaumburg, IL, United States

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Job details

Experience: 3+ years of hands-on IT helpdesk, desktop-support, or technical-support experience.
Posting language: English

Original job description

Sagent Pharmaceuticals, founded in 2006, was built to focus on customer needs. At Sagent, we believe that excellence is our standard, our motivation, and our guide. We believe the measure of success is determined by our customers, as we are a customer-focused company, delivering an extensive portfolio of injectable products and fulfilling the evolving needs of the patients we serve through our unique network of global resources. Sagent is seeking an IT Helpdesk Technician. The IT Helpdesk Technician provides first- and second-level technical support to Sagent US employees and serves as a key backup for day-to-day helpdesk coverage. The role ensures timely resolution of user issues, reliable onboarding and offboarding, and consistent support for employee devices, collaboration tools, access requests, and core IT services. This is a hands-on, customer-facing role requiring strong ownership, clear communication, sound judgment, and comfort working in a regulated pharmaceutical environment. This is a hybrid position reporting into our Schaumburg, IL office, requiring 3 days per week in the office.

Success in the role is measured on:

Reliable support coverage and continuity
Timely ticket response, resolution, escalation, and communication.
Smooth onboarding/offboarding with complete device and access readiness.
Accurate IT assets and access records.
Fewer recurring user issues through good documentation and root-cause follow-up.
Consistent adherence to security, change-control, and regulated-environment requirements.

Key Duties & Responsibilities:

Serve as a primary point of contact for IT incidents, service requests, and user support through the IT helpdesk.
Log, prioritize, troubleshoot, resolve, document, and appropriately escalate support tickets.
Provide onsite and remote support for Windows laptops, monitors, printers, mobile devices, peripherals, conferencing equipment, and standard software.
Provision, configure, deploy, replace, and recover employee devices; maintain accurate asset and inventory records.
Support employee onboarding, role changes, and offboarding, including equipment readiness, account/access coordination, and timely deprovisioning.
Administer routine approved user access and group membership in Microsoft 365, Entra ID/Active Directory, and business applications.
Support Microsoft 365 tools including Outlook, Teams, OneDrive, SharePoint, and related collaboration services.
Support endpoint-management, remote-support, service-desk, identity, and device-security tools used by Sagent.
Maintain clear ticket notes, end-user communications, knowledge articles, and documentation for recurring issues.
Coordinate with internal IT colleagues, managed-service providers, application vendors, and US/India teams to resolve incidents and complete requests.
Identify recurring support issues and recommend practical improvements.
Follow Sagent IT policies, security requirements, change-control procedures, and documentation expectations.
Participate in occasional after-hours maintenance or urgent support coverage as needed.
Working knowledge of Microsoft Active Directory, including user account administration, DNS, DHCP, and related services.
Experience supporting Microsoft 365 applications and services, with familiarity in virtual server environments and basic system administration.
Strong troubleshooting, problem-solving, customer service, and communication skills.

Minimum Qualifications / Experience:

Associate degree in IT/computer technology or equivalent practical experience.
3+ years of hands-on IT helpdesk, desktop-support, or technical-support experience.
Strong practical experience supporting Windows devices, Microsoft 365, printers/peripherals, mobile devices, and remote users.
Experience administering user accounts and groups in Entra ID/Active Directory and Microsoft 365.
Experience working with an IT service-management/helpdesk platform.
Strong troubleshooting, prioritization, customer-service, written-communication, and documentation skills.
Ability to work independently while escalating security issues, risks, and unresolved incidents promptly.

Preferred Qualifications

Experience in pharmaceutical, life sciences, manufacturing, or another regulated environment.
Familiarity with ManageEngine ServiceDesk Plus and endpoint-management tools.
Experience with Intune, Okta, Citrix, Teams Rooms, or mobile-device management.
Microsoft certifications such as MS-900, MD-102, or equivalent practical experience.

Sagent Pharmaceuticals is an EEO/AA employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

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