Americas and Lessors Customer Support and Program Manager

Americas and Lessors Customer Support and Program Manager

Détail de l'offre

Informations générales

Entité de rattachement

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Référence

2026-191805

Description du poste

Intitulé du poste

Americas and Lessors Customer Support and Program Manager

Type contrat

CDI

Statut (CSP)

Ingénieur & Cadre

Temps de travail

Temps complet

Parlons de votre future mission

SAFRAN Aircraft Engines is currently seeking a skilled and enthusiastic professional to join our team as Customer Support and Program Manager. In this role, you will be responsible for ensuring excellent customer satisfaction and managing various CFM programs to enhance our customer support and services and our contracts profitability.

At SAFRAN Aircraft Engines, we pride ourselves on our global presence and commitment to delivering customer experiences. As a Customer Support and Program Manager, you will play a crucial role in managing complex projects and fostering strong relationships with

a strategic customer in the Americas and Lessors Customers support teams

Key Responsibilities:

• Develop and maintain positive and proactive relationship with our international clientele, serving as their primary point of contact throughout their journey with us.
• Achieve key economic objectives, including driving revenue growth, increasing profitability and ensuring timely cash collections.
• Leverage financial acumen and strategic thinking to implement effective measures that positively affect the customer's contract financial performance.
• Collaborate with cross-functional teams to ensure seamless contracts management and delivery, meeting and exceeding client expectations.
• Utilize your exceptional project management skills to oversee the entire P&L, from contract flow-down to successful execution, including the engine's maintenance with CFM shops.
• Identify opportunities for growth and upselling within existing accounts (including clawback), working closely with the sales team to maximize business potential.
• Regularly analyze customer feedback and trends to identify areas for improvement and implement effective solutions.
• Stay up-to-date with industry trends and best practices, and provide innovative ideas to enhance the customer's contract management, strategies and portfolio profitability.

Mais encore ? (avantages, spécificités, …)

Regular travel to the customers or maintenance facilities

The location can be in the US (Dallas Safran Office or Cincinnati), in Mexico (Queretaro Facility) or in France (Montereau sur Jard Safran Aircraft Engines Office)

Parlons de vous

Key skills and traits

• Proven experience of minimum 5 years as a Customer Manager or similar role in an international environment, with deep passion for aviation industry.
• Excellent project management skills, with a track record of successfully managing complex projects from start to finish.
• Strong ability to build and maintain relationships with clients, demonstrating exceptional interpersonal and communication skills, with appetite for business trips.
• Highly organized and detail-oriented, with the ability to prioritize tasks effectively and meet deadlines, in high autonomy.
• Demonstrated problem-solving and analytical skills, with the ability to think creatively and deliver effective solutions.
• Proficiency in utilizing management software and other relevant tools to track customer interactions and manage projects.
• Excellent presentation and persuasion skills.
• Bachelor's degree (BAC+5) in Engineering, Business Administration or a related field.
• Proficient in both English and French.

Join our vibrant team and become an integral part of our global success story. We offer a friendly and collaborative work environment that encourages personal and professional growth. In addition, you will have the opportunity to work with a diverse range of international

clients and contribute to the enhancement of our customer management strategies.

Localisation du poste

Localisation du poste

Amérique du Nord, Etats-Unis, Texas

Ville

Irving

Critères candidat

Niveau d'études min. requis

BAC+5

Niveau d'expérience min. requis

Supérieure à 8 ans

Langues

Anglais (Courant)