Service Advisor

• Greet customers and assess their service needs.

• Schedule service appointments and confirm vehicle drop-off times.

• Accurately document customer concerns and vehicle symptoms.

• Prepare detailed repair orders and work with technicians to determine required services.

• Provide cost estimates, explain repair processes, and gain customer approvals.

• Communicate regularly with customers about the status of their vehicle.

• Ensure all completed work meets quality standards and customer expectations.

• Coordinate with parts departments to ensure timely availability of necessary components.

• Process service payments and handle warranty claims as needed.

• Maintain accurate service records and follow-up with customers post-service.

• Address customer complaints or concerns in a timely and professional manner.

Qualifications

• High school diploma or equivalent (associate degree or technical training a plus)

• Prior experience in automotive service, customer service, or a related role

• Strong communication and interpersonal skills

• Basic knowledge of automotive systems and terminology

• Proficiency in service software systems (e.g., CDK, Reynolds & Reynolds, Xtime)

• Ability to multitask and manage time effectively in a fast-paced environment

• Problem-solving abilities and attention to detail