Salesforce Application Developer

SafetyCall International/Pet Poison Helpline, a 16 Year Star Tribune Top Workplace winner, is searching for a knowledgeable and experienced IT professional to work as Salesforce Application Developer who provides analysis, design and implementation support for systems solutions and other technology systems required to meet the needs of the organization. The Salesforce Application Developer works closely with various internal teams to analyze and identify their operational and system requirements, procedures, and problems to automate and improve processes through the implementation of new systems solutions or the optimization and enhancement of current systems solutions. They also provide project management support for technical analysis, design, installation, maintenance, and modification of systems solutions and related technologies.

This position will report to the Director of Information Services. This position is eligible for full time, remote employment, unless the candidate is within 45 miles of the home office in Bloomington, MN in which they’d be required to work onsite every Tuesday. The position may require occasional travel per year to meet project needs.

About us:

SafetyCall® International (SCI) and its Pet Poison Helpline® (PPH) division is an independent, multi-disciplinary, 24/7 human and animal adverse event management and poison control center headquartered in Bloomington, MN. Since the company’s origins in 1982, and establishment as a company in 2004, the healthcare practitioners at SCI have come to be internationally recognized by human and veterinary medical professionals, regulators, and professional and trade associations throughout the world. The company unites together for the same purpose every day: to make the world a safer place. Everyone comes to work with a positive, intentional and energetic presence, caring for SCI’s clients, callers, and the extended community 24/7.

Qualifications:

• Bachelor’s degree in information technology or Computer Information Systems. Relevant work experience and Salesforce certifications may substitute for some of the degree requirements
• Minimum of 5-7 years of experience in the Salesforce platform with a strong understanding of Sales Cloud, Service Cloud, Data Cloud, and Experience Cloud
• Two or more years of lead or supervisory experience.
• Advanced experience utilizing Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with AI platforms and concepts (Agent Force, Claude, and/or Azure OpenAI).
• Experience with BI (business intelligence), data analysis and data visualization tools.
• Experience with database platforms, including Microsoft SQL Server and Oracle Database.
• Experience with integration patterns, APIs, deployment tools, SDLC, and CI/CD.
• Knowledge of project management methodologies and tools.
• Experience with Microsoft Azure preferred, but not required.
• Experience with validated databases and Computer System Validation (CSV), preferred, but not required
• Experience with Mulesoft, preferred but not required.
• Proven ability to successfully manage IT related projects by holding vendors accountable and ensuring the process is organized, timely and within budget.
• Strong verbal and written communication that is clear, concise, accurate and professional on a regular basis, including during stressful or high-pressure situations and interactions.
• Ability to understand and translate business data and technical information to non-technical audience, including executive-level reports and presentations.
• Demonstrates attention to detail and strong organizational skills with an ability to effectively manage a varied workload.
• Proven experience creating, installing, configuring, troubleshooting, and utilizing user documentation systems and databases.
• Proven experience in overseeing the evaluation, design, development, and implementation of systems solutions.
• Proven leader and cooperative team player with a collaborative style in working across organizations and at all levels.
• Excellent listening and interpersonal skills with a strong customer-service focused attitude.
• Ability to analytically trouble shoot, diagnose and problem solve by asking thoughtful questions to quickly understand and translate business needs.
• Can quickly adapt to changes in workflow, policies, and procedures.
• Ability to gather, analyze, and synthesize complex and diverse information.
• Ability to exhibit sound and accurate judgment leading to timely and accurate decisions.
• This position requires initiative, self-motivation, resourcefulness, and the ability to work with little direction in a high-pressured environment in order to meet deadlines.
• Ability to complete responsibilities outside normal work hours as needed.

Our Technology:

SafetyCall utilizes many different technology systems including, but not limited to:

• Microsoft Azure
• Microsoft 365 suite of applications
• Salesforce
• Proprietary Documentation Software

Additional information – We Care About Our People:

SafetyCall is a company that thrives on its culture and has received the Star Tribune Top Workplace award 16 times. SCI is passionate, energetic and performance driven in its endeavors and offers many great benefits including:

• Competitive pay
• Robust benefit package including medical, dental, vision insurance options and more. We offer company paid life, long and short-term disability insurance plans.
• Paid time off, 7 paid holidays and 401k with a match.
• Monday-Friday, normal business hours with the ability for flexible scheduling to balance work and personal life.
• SCI is a 24/7 company and this position may need to work outside normal working hours on occasion to complete projects and/or address emergency situations.