Archived listing. The details below describe a past opening.
Essential Duties and Responsibilities
Client Assessment and Service Coordination
- Identify client needs, strengths, barriers, and available support systems.
- Assist clients in accessing appropriate mental health, medical, social, and community services.
- Coordinate referrals and follow up to determine whether services were initiated and client needs are being addressed.
- Collaborate with clinical staff to support individualized treatment and service planning.
- Assist clients with navigating community resources, including housing, transportation, employment support, benefits, and other eligible services.
- Monitor changes in client needs and communicate significant concerns to the appropriate clinical personnel.
Client Support and Advocacy
- Establish professional, respectful relationships with clients and support person-centered care.
- Encourage client participation in treatment and recovery planning.
- Advocate for access to appropriate services while respecting client rights, preferences, and confidentiality.
- Coordinate communication with families, providers, and other authorized parties when appropriate.
- Recognize potential crisis situations and promptly follow agency procedures for escalation and referral.
Documentation and Medicaid Compliance
- Complete accurate, timely, and individualized service documentation in the agency's electronic health record.
- Document services provided, coordination activities, referrals, client responses, and progress toward identified goals as required.
- Ensure documentation supports the service delivered and complies with applicable Medicaid, managed-care, and agency requirements.
- Follow applicable confidentiality, HIPAA, client rights, incident reporting, and record-retention policies.
- Participate in audits, quality assurance reviews, and corrective actions when required.
- Meet established productivity and documentation deadlines without compromising service quality or compliance.
Team Collaboration and Training
- Participate in clinical staffing, case consultations, team meetings, and required supervision.
- Maintain communication with the assigned supervisor and appropriate members of the treatment team.
- Complete required onboarding, compliance, Medicaid service-delivery, and ongoing competency training.
- Maintain professional boundaries and perform duties within the scope of assigned responsibilities and qualifications.
Minimum Qualifications
- Education and experience consistent with the specific position, applicable Texas Medicaid requirements, and the agency's contracted program.
- Experience in mental health, behavioral health, social services, case management, or community-based support preferred.
- Strong written and verbal communication, organizational, documentation, and problem-solving skills.
- Ability to work effectively with individuals from diverse backgrounds and with varying support needs.
- Ability to maintain confidential records and comply with agency policies and applicable laws.
- Valid driver's license and reliable transportation if required for community-based client services.