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Safe Harbor

Assistant Service Manager

Harpswell, ME, United States

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Job details

Posting language: English

Original job description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
Tuition Reimbursement Program
Tool Repurchasing Program
ABYC Training

Safe Harbor Great Island is looking to grow our world class service team with an Assistant Service Manager. This is a growth position for a hungry marine industry professional who would like the opportunity to grow into a service manager at one of the East Coast’s top service yards. We are looking for raw skills which can be developed into an essential team player. Knowledge and experience in boat handling and operation, or the technical end of boats with a seasoned tech looking to make a move into management are ideal candidates.

Our program is designed for you to work closely with our existing service managers and office staff to bring top notch service to our discerning customers. At Safe Harbor Great Island, we choose our customers and boats very carefully. We develop long term service relationships with the intent to work with the same customers and boats year after year. This approach fosters efficiency, familiarity and trust. Sets and meet ongoing goals of service department & marina. The Assistant Service Manager reports to the General Manager.

Essential Duties and Responsibilities

Drafting customer update emails – detailing work progress.
Inspection of work – taking photos for updates and customer communication. Documenting work completed.
Quality control work – Ensuring work is 100% complete and the boat is presentable.
Research for estimates – looking over past jobs and finding material pricing to help Service managers complete detailed estimates.
Reviewing work orders – ensuring no detail has been missed.
Interfacing with customers – helping give that personal touch we are known for during customer pick ups and drop offs.
Other duties as assigned by Manager.

Safety and Environmental Responsibilities

Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements

High school diploma or equivalent required
5 years’ relevant experience preferred
Proficient in Microsoft Office
ABYC and/or manufacturer certifications preferred
Ability to ascend and descend a ladder
Must carry own tools
Ability to work in confined spaces
Ability to lift 50 pounds
Basic boat handling skills a plus
Any skills considered standard that a Assistant Service Manager should possess

Minimum Soft Skills Qualifications

Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
Follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Provides responsive service to our teammates and members
Continuously puts forth the extra effort to accomplish duties
Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
Works to build high performing teams while taking an interest in teammates’ professional development
Organize, plan and manage teammates and processes efficiently
Unfailing commitment to continuous learning and growth
Acts with integrity and is open to feedback from all teammates
Willingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/. #techniciancareers

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More about this job

Skills

Inspection
Communication skills
Quality control
Research
Personal protective equipment
Microsoft Office
Recruitment

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