IT Help Desk Intern

Sabert’s Internship Program:

At Sabert, we invest in the next generation of leaders and innovators. Our internships are designed to give you real, hands-on experience where you can apply classroom learning to meaningful business challenges. You’ll work alongside experienced professionals, contribute to impactful projects, and build skills that prepare you for long-term career growth.

Whether you’re exploring your field or deepening your expertise, Sabert offers a supportive, inclusive environment where your ideas matter, and your development is a priority.

Job Responsibilities

• Assist in software and hardware deployment and rollout activities.
• Support incoming help desk requests and resolve user issues.
• Perform hands-on desktop troubleshooting and support.
• Conduct preventive maintenance and assist with troubleshooting hardware and software issues.
• Test system fixes and verify successful resolution.
• Document technical issues, solutions, and support procedures.
• Assist with networking and VMware virtual infrastructure projects.
• Support IT asset management and equipment deployment activities.
• Provide administrative support and assist with special IT projects as assigned.
• Collaborate with team members to improve user support processes.

Knowledge, Skills, and Abilities

• Knowledge of basic computer hardware and troubleshooting techniques.
• Experience with Windows operating systems.
• Understanding of help desk software and ticket management systems.
• Basic understanding of wireless networking concepts.
• Strong planning, organizational, and prioritization skills.
• Ability to manage multiple tasks and competing priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Customer-service oriented mindset with strong interpersonal skills.

Required Experience and Education

• Pursuing a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Relevant coursework in information technology, networking, computer systems, or technical support.
• Experience performing desktop-level troubleshooting and support preferred.
• Interest in IT infrastructure, networking, and end-user support.