Field Service Engineer (Structural), Technical Solutions

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Job Type

Full-time

Description

Purpose of the Job:

The Field Service Engineer (FSE) supports Technical Solutions programs through oversight of aircraft maintenance, structural modifications, system upgrades, on-the-job training, and aircraft depot setup at customer sites. While deployed, the FSE manages on-site work to ensure customer satisfaction and timely delivery within scope and to quality standards. The position requires extensive expertise in general aircraft maintenance practices to serve as a Subject Matter Expert (SME). Reports to: Director of Engineering and Technical Solutions

Duties and Responsibilities

• Provide technical oversight of customer and/or subcontractor work to verify compliance with contractual requirements, objectives, and applicable quality standards.
• Manage on-site program execution and subcontractors to meet contractual deadlines, control costs, and stay within scope.
• Lead daily and weekly planning meetings with subcontractors and, as needed, customers to address challenges affecting schedule, cost, or scope.
• Ensure worksite compliance with aerospace quality standards, safety regulations, and standard industry practices.
• Facilitate clear communication between the customer, S3 program manager, and on-site contractors, consistently representing S3 courteously and professionally.
• Prepare and submit regular reports to the S3 program manager and customer as required.
• Informally coach and mentor site staff.
• Formally address scope changes, out-of-scope repairs, and over-and-above work through customer negotiations.
• Act as S3’s subject matter expert on aircraft systems, general maintenance, structural repairs, and structural modifications.
• Support the business development team with technical input for proposals and program planning.

Requirements

• 10+ years of progressively responsible aircraft maintenance experience, including significant hands-on experience performing or supervising heavy structural repair, aircraft modification, and depot-level or unscheduled depot-level maintenance.
• Prior maintenance leadership experience as an aircraft crew chief, aircraft maintenance supervisor, production superintendent, or equivalent, with broad aircraft-systems knowledge.
• Airframe & Powerplant certification.
• International and domestic travel of up to 12 weeks at a time, without return trips.
• Expertise in aircraft drawings and technical data, including USAF technical orders, USN NAVAIR publications, and US Army technical manuals.
• Experience managing customer relationships.
• Significant experience working across cultures with international customers, host-nation personnel, and multinational teams.
• Strong interpersonal, communication, negotiation, diplomacy, documentation, and conflict-resolution skills.
• Ability to make sound decisions and solve problems under pressure.
• Fluency in American English.
• Desired: Experience with AS 9110 and/or ASA-100.
• Desired: Proficiency in spoken French and Spanish.