Content Operations Manager

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation bonus
• Vision insurance

Job description

Join the Rytech Restoration of the Midlands Team as a Content Operations Manager in the Content Restoration Industry!

Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their Residential and Commercial property.

Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company

Experienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives

Exceptional Communication Skills: Whether addressing a team of 20 or engaging with clients. Showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups

Operational Skills:

• Restoration Industry Practices in Content Restoration is a must
• Ability to assess the situation to properly set up equipment and tools according to industry standards
• Strong work ethic and ability to coach and train direct reports

• EnCircle and Mica Software Experience a Plus

• Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair
• Eligible to operate a motor vehicle per vehicle policy and reliable transportation
• Must be able to identify Product (consumables), usage, and disposal requirements with training
• Detail-oriented with a commitment to quality
• Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or hirer.

Interpersonal and Communication Skills:

• Strong communication skills and conflict management are key for success
• Proven leadership experience, a knack for teaching, training, and motivating teams
• Proficiency in current business software technologies and a quick learner of new software
• Customer service, administrative, verbal, and written communication skills
• Result-Driven attitude with a process- and results-driven mindset

Responsibilities

As a Content Operations Manager you will be responsible for managing the inventory of contents damaged by water, fire, or other disasters.

• Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained
• Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment
• Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors
• Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments
• Quality Control: Ensure that restored contents meet quality standards and client expectations
• Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics
• Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner
• Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations
• Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly
• Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration
• Performs all other responsibilities assigned by management

If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact!

License/Certification: Valid Driver's License and IICRC Certifications

Successful candidates must undergo a thorough background check and drug test as part of the pre-employment requirements

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call

Overtime

Weekends as needed

Supplemental pay types:

Bonus opportunities

Job Type: Full-time

Pay: $46,588.59 - $56,106.70 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Content Restoration: 3 years (Required)

License/Certification:

• IICRC Certification (Required)

Ability to Commute:

• Columbia, SC 29203 (Required)

Ability to Relocate:

• Columbia, SC 29203: Relocate with an employer provided relocation package (Required)

Work Location: In person