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Added 2 mins ago
Deputy Director
City of New York
Queens, NY
2. Ensure budget allocation and expenditures are aligned with Healthy Homes departmental goals, programs, projects, and operational priorities.
Added 2 mins ago
Operations Manager
City of New York
New York City, NY
…In juvenile justice, ACS oversees detention, placement and programs for youth in the…
Added 2 mins ago
FTC Manager
City of New York
Bronx, NY
…In juvenile justice, ACS oversees detention, placement, and programs for youth in the…
Added 2 mins ago
FTC Manager
City of New York
Bronx, NY
…In juvenile justice, ACS oversees detention, placement, and programs for youth in the…
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Project Manager, Construction & Completions for the Division of Portfolio Management & Conversions
City of New York
New York City, NY
…is comprised of eight divisions that administer a range of programs. These divisions include Portfolio Management & Conversions, New Construction Finance, Special Needs Housing, Building…
Added 2 mins ago
Program Liaison
City of New York
New York, NY
Under the direct supervision of the Office Manager with some latitude for independent initiatives and judgment, performs clerical work to support CAS initiatives impacting community-based…
Added 2 mins ago
VO
Program Manager II
Volunteers of America Los Angeles
San Pedro, CA
- $76,281.92 to $80,296.76 USD / year
Program Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This…
Added 2 mins ago
Construction Director - CA
Fluor
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Manage Construction Manager, Field Representatives, and Project Managers.
Added 2 mins ago
Supply Chain Program Manager 1
Northrop Grumman
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…spirit to our collaborative teams. As a Supply Chain Program Manager – Level 1 located in Aurora, CO, Colorado Spring, CO, or Redondo Beach, CA, you’ll be a linchpin in missions of…
Added 3 mins ago
Human Resources Manager
Transdev
Arcadia, CA
Transdev in Arcadia, CA, is hiring a Human Resources Manager . This position supports the management team with full-cycle recruiting and other HR-related responsibilities. We are seeking…
Added 3 mins ago
Team Lead - Apparel
Cabela's
Manteca, CA
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise…
Added 3 mins ago
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Employment Services Client Success Manager
Mass Markets
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- $100,000 to $250,000 USD / year
…staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support…
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Retail Shortage Control - Part Time
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- $16.9 USD / hour
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Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst…
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Recruitment Process Outsourcing Account Executive
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- $100,000 to $250,000 USD / year
5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Added 3 mins ago
Clinical Nursing Supervisor - ER
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…functions and works collaboratively with the unit Director and/or Manager. In the absence of the unit Director and/or Manager, the Clinical Supervisor may assume the administrative scope of…
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SUPERVISORY IT SPECIALIST (NETWORK)
Space and Naval Warfare Systems Command
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Clinical Nursing Supervisor - ER
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Branch Operations Manager Imperial Gateway
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Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
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Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
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Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 3 mins ago
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SUPPORT SERVICES COORDINATOR (FULL TIME)
Compass Group, North America
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- $28 to $30 USD / hour
- Full-time
Work with Compass payroll and maintain “MAP” Manager Access to Personnel to resolve payroll issues
Added 3 mins ago
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The Inbound Manager is responsible for managing all processes that are related to products being received into the warehouse. The Inbound Manager is responsible for the proper use of…
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CA Dist Suppt Pharmacist PT
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…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…

Ryder System

Senior Ops Manager II

Fenton, MO, United States

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Job details

Posting language: English

Original job description

Summary

_Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._

Job Description :

Summary

The Senior Manager Operations II manages the operations and personnel for approximately 601+ equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. At this level of a complex operation, the Senior Operations Manager II must be able to accomplish results through the effective delegation of work and responsibilities and effective management of the team, thus ensuring business objectives and labor requirements are met. The Senior Operations Manager II is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Senior Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position for Maintenance Manager or Manager of Quality Assurance roles.

Position/Shop Location - Fenton, MO

Bonus Eligible

Essential Functions

+ Operations Management: Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity. Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Workflow Management process

+ Labor Management: Provides leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians in Charge, Customer Service Coordinators and Technicians. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Evaluates and makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning

+ Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Oversight to ensure successful execution of the Customer Communication Protocol. Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and Annual Reviews as required by the Customer Care Plan. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.

+ Financial Management: Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors. Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation. Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity. Responsible for the successful execution of the Warranty process and maximizing warranty recovery. Ensure data integrity in the Shop Management Online system

+ Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop. Responsible for the execution of Asset Management initiatives at the shop level. Prepares business case for Capital Expenditures. Prioritize and approve shop tooling and equipment requirements based on needs and scope. Management and oversight of vehicle specifications and vehicle in-service/out-service process. Provide expert insight during business unit asset management review. Ensure all vehicles have required specifications in SAM. Oversight of Parts Inventory management, policies and procedures

+ Quality Management: Performs complex quality planning by developing corrective action and counter measures to operational quality issues. Oversight and/or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list. Accountable for all Quality Metrics within the Shop. Lead breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Comply with Safety and EPA regulations and requirements

Additional Responsibilities

+ Performs other duties as assigned.

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