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Guest Experience Attendant - Trailhead Lodge
Mt. Bachelor LLC
Bend, OR
- $19 to $21.5 USD / hour
Winter season employee housing program & Summer season camping program
Added 1 min ago
Guest Services Agent
Spinnaker Resorts
Hilton Head, SC
…amenities and property management, is our company’s exceptional customer service and dedication to our owners and…
Added 1 min ago
UO
Dining Unit Chef
University of California, Santa Cruz
CA
- $85,550 USD / year
…environment for our guests and team; building an innovative dining program providing high-quality service and food while embracing social, nutritional and financial…
Added 1 min ago
BT
Contract Manager
Blueprint Technologies
Redmond, WA · Bellevue, WA
- $45 to $48 USD / hour
Professional demeanor and strong customer service and interpersonal skills.
Added 1 min ago
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Quality Assurance Manager, Environment Testing
Eurofins
Philadelphia, PA
- $65,000 to $80,000 USD / year
The Quality Assurance Manager oversees all quality operations of the Philadelphia business including service centers; providing leadership and mentoring/coaching to staff; participating in…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Decatur, GA
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Rochester, NY
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Watertown, WI
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Naples, FL
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Naples, FL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Weaverville, NC
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Mount Pleasant, SC
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Cleveland, GA
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Waupaca, WI
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
Sr. Manager, Events
Pelago
NY · Manhattan, NY
Pelago is looking for a Sr. Manager of Events to own the strategy and execution of our B2B event portfolio and select corporate experiences. This is a highly visible, hands-on role for…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Knoxville, TN
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
East Hartford, CT
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Houston, TX
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 2 mins ago
Commercial Specialist
AutoZone
Dallas, TX · Irving, TX · Farmers Branch, TX · Carrollton, TX
…commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer…
Added 2 mins ago
RN
Forrest General Hospital
Hattiesburg, MS
…documentation in Patient Care Record, direct observation by Nurse Manager and patient evaluations of care. The RN is responsible to the Patient Care Coordinator for patient care and…
Added 2 mins ago
AR
Groundskeeper
AVANTI RESIDENTIAL LLC
Fort Collins, CO
- $20 to $22 USD / hour
Participate in an ongoing community improvement plan and a preventive maintenance program.
Added 2 mins ago
AR
Maintenance Technician
AVANTI RESIDENTIAL LLC
Fort Collins, CO
- $23 to $25 USD / hour
…conditions, including reporting any safety concerns to the Service Manager and or Community Manager…
Added 2 mins ago
AR
Maintenance Supervisor
AVANTI RESIDENTIAL LLC
Fort Collins, CO
- $36 to $38 USD / hour
The Service Manager leads and delegates all maintenance requests, preventative maintenance procedures, and amenity area maintenance for the property. This position leads the maintenance…
Added 2 mins ago
AR
Leasing Specialist
AVANTI RESIDENTIAL LLC
Fort Collins, CO
- $21 to $23 USD / hour
…application submissions. In partnership with the Community Manager, onsite team and IS Team, the Leasing Specialist will help establish and implement leasing, occupancy, marketing, and…
Added 2 mins ago
AR
Community Manager
AVANTI RESIDENTIAL LLC
Fort Collins, CO
- $80,000 to $90,000 USD / year
The Community Manager plays a pivotal role in overseeing all day-to-day property management operations by ensuring maintenance excellence, enhancing property value, and achieving community…

RxSight, Inc.

Customer Service Manager

Aliso Viejo, CA, United States

$120,000 to $145,000 USD / year

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Job details

Pay: $120,000 to $145,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Description RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW:

The Customer Service Manager leads RxSight's combined Customer Service team, which handles customer service and consignment inventory for U.S. and international customers. The team is organized by region (East and West) to align with the field, with specialty support for international customers, cycle counts, onboarding and expiring inventory.

The Manager owns the team's service, inventory accuracy and revenue-protection results, builds and develops the team, and serves as the primary operational partner to commercial and field leadership. This role sets the standards, metrics and processes that give every account a single, accountable owner from onboarding through ongoing support.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Team Development

Lead, hire and develop Team Leads, Customer Service Specialists and specialty support staff.
Set team goals and expectations; conduct performance reviews, coaching and development planning.
Own the Specialist I/II career path and the cross-training certification program for customer service and consignment.
Manage workforce planning, regional coverage and workload balance.

Customer & Field Partnership

Serve as the primary operational partner to commercial leadership and Area Sales Directors.
Align the service model to field needs; establish regular check-ins with field leadership.
Own resolution of escalated customer, field and inventory issues.
Gather and act on customer and field feedback to improve the customer experience.

Consignment & Revenue Protection

Own consignment inventory accuracy, including the cycle count program and discrepancy resolution.
Manage expiring and aged inventory, refreshes and pullbacks in partnership with field and Supply Chain.
Ensure timely, accurate PRC and usage processing to support revenue recognition; partner with Finance.
Ensure compliance with consignment agreements, inventory policies, audit and quality requirements.

Operations & Performance

Define and report service and inventory metrics (for example response time, order accuracy, PRC cycle time, inventory accuracy and expired inventory value).
Lead process improvement; maintain SOPs, standard work and training materials.
Define system and reporting requirements for QAD, Salesforce and Power BI with Sales Operations and IT.
Coordinate onboarding and LDD installation logistics with Commercial Operations, Warehouse and field teams.
Manage department staffing plans and expenses within budget.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Proven ability to build, lead and develop high-performing customer-facing teams.
Deep knowledge of customer service operations and consignment inventory management.
Strong analytical skills; ability to define metrics and act on data.
Excellent communication and relationship skills with field leadership, customers and executives.
Process improvement mindset; working knowledge of Lean or similar methods.
Ability to manage multiple priorities and lead through change.

SUPERVISORY RESPONSIBILITIES:

Directly manages Customer Service Team Leads and specialty support leads; indirectly manages Customer Service Specialists.
Responsible for hiring, onboarding, performance management, development and staffing decisions for the team.

EDUCATION, EXPERIENCE, and TRAINING:

Bachelor's degree, or equivalent combination of education and experience.
7+ years in customer service, customer operations or inventory operations, including 3+ years of people management.
Medical device consignment inventory experience strongly preferred; regulated industry experience preferred.
Training to be completed per the training plan for this position as maintained in the document control system. TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conduct and Ethics must be completed within 30 days of hire.

COMPUTER SKILLS:

Microsoft Office Suite, including advanced Excel.
ERP (QAD preferred) and CRM (Salesforce preferred).
Power BI, Smartsheet, Microsoft Teams and SharePoint.

Note: The Company utilizes the multi-skill concept and expects the employee to perform other job disciplines Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Notice to Staffing Agencies and Search Firms:

RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight’s Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.

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More about this job

Skills

Customer service
Leadership
Team building
Guide staff
Coaching
Sales
Customer experience
Supply chain management
Regulatory compliance
Process improvement
Reporting
Salesforce
Microsoft Power BI
Onboarding
Logistics
Inventory management
Analytical skills
Communication skills
Performance management
Team leadership
Control systems
Computer skills
Microsoft Office
Microsoft Excel
ERP
Smartsheet
Microsoft Teams
Microsoft SharePoint

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