Receptionist

Job Title: Receptionist

Location: Clara Maass Medical Center

Department Name: Vascular Center

Req #: 0000270246

Status: Hourly

Shift: Day

Pay Range: $21.47 - $21.47 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

At RWJBarnabas Health, every interaction matters. As a Receptionist, you'll be the first friendly face and welcoming voice that patients, families, visitors, and staff encounter when they enter our facility. Your professionalism, compassion, and commitment to exceptional customer service help create a positive experience from the moment someone walks through our doors.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to welcome you to our team.

As a Receptionist, a typical day might include the following:

• Greeting patients, visitors, and staff with professionalism, warmth, and courtesy.
• Providing accurate information and directions while anticipating the needs of patients and guests.
• Answering incoming telephone calls promptly and routing calls according to departmental procedures.
• Monitoring the reception and information desk to ensure exceptional customer service throughout each shift.
• Issuing and collecting visitor passes while following hospital security protocols.
• Assisting patients and visitors with general questions, parking information, and wayfinding.
• Monitoring visitor activity and reporting safety or security concerns to the appropriate personnel.
• Supporting volunteer activities and assisting with volunteer coordination at the information desk.
• Maintaining a clean, organized, and welcoming reception area.
• Providing administrative support and assisting with additional Reception Services and Security Department responsibilities as needed.

This Role Might Be For You If:

• You genuinely enjoy helping others and creating positive first impressions.
• You remain calm, professional, and compassionate in busy environments.
• You have excellent communication and interpersonal skills.
• You enjoy multitasking and balancing customer service with administrative responsibilities.
• You work well independently while collaborating with security, volunteers, and hospital staff.
• You have strong attention to detail and can follow established procedures with accuracy.
• You value teamwork and understand the importance of providing exceptional patient experiences.

To be considered for this opportunity, you must have a High School Diploma or equivalent. Previous customer service experience is preferred. You must possess excellent verbal and written communication skills, strong interpersonal and customer service abilities, and the ability to interact professionally with diverse populations. Basic computer proficiency and the ability to learn hospital systems are required, along with strong organizational and problem-solving skills, sound judgment, and the ability to manage multiple responsibilities while maintaining confidentiality and professionalism.

Schedule: Day shift, Wednesday and Thursdays with possible coverage for vacations, Per Diem