Application Analyst II

Job Title: Application Analyst II

Location: RWJBH Corporate

Department Name: IT&S Radiology Systems

Req #: 0000273846

Status: Salaried

Shift: Day

Pay Range: $91,400.00 - $128,200.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Application Analyst II independently supports application design, build, configuration, testing, documentation, and customer support with moderate supervision. This role researches and resolves customer or build issues, supports implementation and maintenance activities, assists with workflow optimization, and serves as a resource for Level 1 analysts.

A typical day as a Application Analyst II looks like:

• Execute application design and build activities for assigned application areas with moderate supervision, including configuration, workflow optimization, testing, upgrades, and enhancements.
• Collaborate with Operations, Informatics, training teams, and application peers to align system build with customer requirements, workflows, and training curriculum.
• Research customer or build issues, recommend mitigation plans, and escalate complex issues after completing appropriate analysis and documentation.
• Provide go-live, post go-live, and on-call support while using solid application knowledge to resolve routine and moderately complex support needs.
• Maintain ongoing customer communication through ticket lifecycle activities, including updates, resolution details, and closure documentation.
• Document build decisions, issues, risks, workflow changes, system modifications, enhancement requirements, and governance materials in appropriate tracking tools.
• Support application governance activities, including development of business case information and maintenance of workflow, decision, and risk documentation.
• Follow change control and issue management processes while collaborating with team members and operational staff to close assigned work.
• Assist in developing future-state materials, test scripts, change readiness demonstrations, and project documentation for upgrades and enhancements.
• Serve as a resource to Level 1 analysts by sharing knowledge and validating newly certified or new build work when needed.
• May perform other duties as assigned or directed by management.

You may be a fit for this role if you have:

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

To be considered for this role you must have:

Associate’s degree with 2 or more years of relevant work experience. Additional Education Preferred: Bachelor’s degree or equivalent years of relevant work experience. Licensure Required: Applicable application certification is required or expected as required for the assigned application. Certification must be maintained through required New Version Training (NVT), as applicable. For certain clinical applications, clinical licensure is preferred and may be required as specified in the applicable job aid. 3+ years of prior application, system build, support, healthcare, or related experience preferred. Previous experience working with the assigned customer base, operational workflows, or application support processes preferred. Able to independently support assigned application work with moderate supervision. Experience Preferred: Knowledge and work experience with healthcare clinical (or financial systems) Knowledge of current clinical (or financial) system workflows and processes

Interested in learning more about our IT&S team? Check out this video from our leadership team! https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time

Retirement Plans

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Disability and Life Insurance

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Community and Volunteer Opportunities

Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer