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Added 17 mins ago
Interim Program Manager, Executive Education
Brown University
United States
The Interim Program Manager, Executive Education manages the implementation and delivery of a portfolio of custom and open enrollment programs at the School of Professional Studies as a…
Added 20 mins ago
Operations Administrator - Nursing
Mount Auburn Hospital
United States
…coordinates supply chain opportunities. Coordinates room maintenance program. Prepares agenda and materials, distributes minutes for project…
Added 28 mins ago
ADMINISTRATIVE ASSISTANT I - 64069823
State of Florida
TALLAHASSEE, FL
Actively participates in the Program, communicates with section members; trouble-shoots problems; and revises or drafts protocols to increase efficiencies across administrative functions.…
Added 28 mins ago
SO
NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
State of Florida
ORLANDO, FL
- $79,401.92 USD / year
Working Title: NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
Added 43 mins ago
Senior UX Product Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior UX Product Manager based in the United States.
Added 51 mins ago
C
Assistant Store Manager
Carter's
Columbia, MD
- $21 to $27.25 USD / hour
Added 56 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Cheyenne, WY
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 56 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Denver Lakeside, CO
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 1 hour ago
Sr. Manager, Insider Risk & Digital Forensics
Huntington National Bank
Atlanta, GA
The Senior Manager of Insider Risk and Digital Forensics is responsible for the strategic leadership, maturity, and day-to-day execution of the enterprise Insider Threat Program. This role…
Added 1 hour ago
Sponsorship Program Manager, AWS Global Brand Partnerships
Amazon
Atlanta, GA
As a Sponsorship Program Manager you will own the operational excellence and delivery of our Global Sponsorship Program with a focus on our Summit, Field, and Industry event programs. You…
Added 1 hour ago
SO
Human Resource Consultant 2 - In training
State of Washington
Olympia, WA
- $54,204 to $72,900 USD / year
We have an Infant at Work Program that is based on long-term values of newborns and infant-parent bonding. Eligible employees who are new parents or legal guardians can bring their infant…
Added 1 hour ago
SO
Flood Risk Reduction Coordinator (Environmental Planner 4)
State of Washington
Lacey, WA
- $6,384 to $8,583 USD / month
Oversee a public works program to elevate or floodproof homes and businesses.
Added 1 hour ago
SO
Tribal Early Learning & Prevention Manager (WMS2) - Olympia
State of Washington
Olympia, WA
- $99,418 to $124,272 USD / year
Job Title: Tribal Early Learning & Prevention Manager (WMS2)
Added 1 hour ago
SO
Executive Assistant
State of Washington
Vancouver, WA
- $75,000 to $95,000 USD / year
Arrange shredding services with the Buildings & Grounds manager.
Added 1 hour ago
SO
Senior Water & Wastewater Maintenance Specialist (MS5)
State of Washington
Spokane, WA · Cle Elum, WA · Ritzville, WA · Wenatchee, WA
- $6,870 to $7,973 USD / month
…technical guidance and training, and use operational data to inform program decisions. This position plays an important role in advancing safe facilities, excellent customer service,…
Added 1 hour ago
SO
IT Manager, End User Support
State of Colorado
Denver, CO
- $8,855 to $9,873 USD / month
The IT Manager, End User Support position is a management position in the Information Technology series responsible for the planning, management, and oversight of the agency’s end-user…
Added 1 hour ago
HL7 Healthcare Integration Lead/Manager - Onsite
MSys Inc.
Jackson, MS
…standardized documentation, and a structured process improvement program to ensure they meet current standards and are optimized for performance and…
Added 1 hour ago
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Pharmacy Customer Service Associate
Walgreens
WOODRUFF, WI
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
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Pharmacy Customer Service Associate
Walgreens
CYPRESS, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
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Pharmacy Customer Service Assoc. Cert
Walgreens
WESLACO, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
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Pharmacy Customer Service Associate
Walgreens
DALLAS, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
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Pharmacy Customer Service Assoc. Cert
Walgreens
DENTON, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
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Pharmacy Customer Service Associate
Walgreens
CORONA, NY
- $18 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
W
Pharmacy Customer Service Associate
Walgreens
BALTIMORE, MD
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 hour ago
W
Pharmacy Customer Service Associate
Walgreens
HAYDEN, ID
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…

Rutgers University-New Brunswick

Senior Program Coordinator

NJ, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Details

Position Information

Recruitment/Posting Title Senior Program Coordinator

Job Category Staff & Executive - Administrative & Support

Department Business Services - Newark

Overview

Posting Summary Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Sr Program Coordinator. Reporting to the Manager for Business Services, this position serves as a vital member of the Rutgers University–Newark Student Accounting, Billing, Payment Center, and RUID Services team. The Business Services Office at Rutgers University–Newark plays a critical role in supporting student success by delivering high-quality, student-centered services related to billing, payment plans, term bill management, collections, cashiering, and RUID card processing. The Unit reports to the Assistant Vice Chancellor for Budget and Financial Planning, within the RU-N Office of the Chancellor. The office acts as a centralized hub for managing financial interactions between students and the university, ensuring compliance with institutional, state, and federal regulations. In collaboration with key departments such as Financial Aid, Registrar, One Stop, Admissions and all units within the Office of Enrollment Management, as well as Academic units, the Business Services Office facilitates seamless access to financial services and guidance, supports the resolution of complex student cases, and leads efforts to enhance financial literacy, retention, and equitable access to education.

This position is responsible for and not limited to the following:

Serve as a key role in delivering high-quality, student-centered support related to tuition, fees, registration holds, billing, payments, refunds, and identity card services
Maintain accurate student financial records, processing timely account adjustments, and ensuring consistent service delivery across multiple touchpoints
Use independent judgment and expert knowledge of university systems and policies to counsel students and families about their financial obligations
Assist with resolving complex student account issues Work collaboratively with departments such as Financial Aid, the Registrar, Housing, Dining, and Veterans Services to promote student success and institutional compliance
Support a full range of student account functions, including specialized billing scenarios (e.g., third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers), and plays a critical role in Payment Center (Cashiering) operations by accepting and processing in-person tuition payments, departmental deposits, and other financial transactions
Maintain and reconcile a cash drawer, troubleshoot discrepancies, and ensuring accurate general ledger reporting
Assist students in understanding online payment systems, installment plans, and refund eligibility
Support RUID Card Services by overseeing the issuance and replacement of Rutgers ID cards for students, faculty, and staff, validating eligibility, operating card production equipment, troubleshooting technical issues, and coordinating with other campus partners (e.g., IT, Housing, Dining, Campus Safety) to ensure proper card functionality
Provide daily support via walk-ins, scheduled appointments, virtual platforms, and email inquiries
Service as a Counselor on Call (COC), the coordinator provides front-line escalation support to One Stop Counselors for high-level inquiries related to billing, holds, payments, and ID services
Use advanced technical, analytical, and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures
Contribute to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives. Strong problem-solving ability,customer service orientation, and a commitment to student success are essential to this position

FLSA Nonexempt

Grade 05

Salary Details

Minimum Salary 68278.480

Mid Range Salary 84393.980

Maximum Salary 100509.480

Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs

Position Status Full Time

Working Hours 37.5

Standard Hours 37.50

Daily Work Shift Day

Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description URA-AFT Administrative

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

Bachelor’s degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices.
Requires a minimum of two years’ relevant experience working with students or customers in a service-oriented environment.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Requires experience in Student Accounting or in a higher education student services setting.

Preferred Qualifications

Two or more years of experience in student services environment.
Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Proven ability to work effectively as a team member.
Ability to analyze and interpret data and make independent decisions.
Ability to utilize good judgement when auditing student records to determine if refunds or additional billing is necessary.
Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required.
Highly motivated, focused, and results oriented.
Prior experience in a fast-paced and dynamic customer-oriented environment
Preference for candidates with knowledge of Rutgers University systems that include, Oracle Cloud Financial Management System, Tableau, Salesforce (CRM) but are not limited to, IMS, NSLDS, E-Administrator (HESAA), and ImageNow.

Equipment Utilized

ID card printer and IDMS system
Oracle Cloud Financial Management System, Tableau, Salesforce-(CRM), IMS, Financial Aid System (OFSP),NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office and Tableau

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number 26ST2010

Posting Open Date 11/03/2026

Special Instructions to Applicants

Regional Campus Rutgers University-Newark

Home Location Campus Rutgers University-Newark

City NEWARK

State NJ

Location Details

Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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More about this job

Skills

Administrative support
Financial planning
Counsel students
Regulatory compliance
Troubleshoot
General ledger
Reporting
Troubleshooting
Communication skills
Problem solving
Customer service
Oracle PeopleSoft
Office administration
Bookkeeping
Report writing
Manage quantitative data
Auditing
Oracle Cloud
Financial management
Tableau
Salesforce
Microsoft Office
Infection prevention and control

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