Senior Program Coordinator

Position Details

Position Information

Recruitment/Posting Title Senior Program Coordinator

Job Category Staff & Executive - Administrative & Support

Department Business Services - Newark

Overview

Posting Summary Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Sr Program Coordinator. Reporting to the Manager for Business Services, this position serves as a vital member of the Rutgers University–Newark Student Accounting, Billing, Payment Center, and RUID Services team. The Business Services Office at Rutgers University–Newark plays a critical role in supporting student success by delivering high-quality, student-centered services related to billing, payment plans, term bill management, collections, cashiering, and RUID card processing. The Unit reports to the Assistant Vice Chancellor for Budget and Financial Planning, within the RU-N Office of the Chancellor. The office acts as a centralized hub for managing financial interactions between students and the university, ensuring compliance with institutional, state, and federal regulations. In collaboration with key departments such as Financial Aid, Registrar, One Stop, Admissions and all units within the Office of Enrollment Management, as well as Academic units, the Business Services Office facilitates seamless access to financial services and guidance, supports the resolution of complex student cases, and leads efforts to enhance financial literacy, retention, and equitable access to education.

This position is responsible for and not limited to the following:

• Serve as a key role in delivering high-quality, student-centered support related to tuition, fees, registration holds, billing, payments, refunds, and identity card services
• Maintain accurate student financial records, processing timely account adjustments, and ensuring consistent service delivery across multiple touchpoints
• Use independent judgment and expert knowledge of university systems and policies to counsel students and families about their financial obligations
• Assist with resolving complex student account issues Work collaboratively with departments such as Financial Aid, the Registrar, Housing, Dining, and Veterans Services to promote student success and institutional compliance
• Support a full range of student account functions, including specialized billing scenarios (e.g., third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers), and plays a critical role in Payment Center (Cashiering) operations by accepting and processing in-person tuition payments, departmental deposits, and other financial transactions
• Maintain and reconcile a cash drawer, troubleshoot discrepancies, and ensuring accurate general ledger reporting
• Assist students in understanding online payment systems, installment plans, and refund eligibility
• Support RUID Card Services by overseeing the issuance and replacement of Rutgers ID cards for students, faculty, and staff, validating eligibility, operating card production equipment, troubleshooting technical issues, and coordinating with other campus partners (e.g., IT, Housing, Dining, Campus Safety) to ensure proper card functionality
• Provide daily support via walk-ins, scheduled appointments, virtual platforms, and email inquiries
• Service as a Counselor on Call (COC), the coordinator provides front-line escalation support to One Stop Counselors for high-level inquiries related to billing, holds, payments, and ID services
• Use advanced technical, analytical, and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures
• Contribute to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives. Strong problem-solving ability,customer service orientation, and a commitment to student success are essential to this position

FLSA Nonexempt

Grade 05

Salary Details

Minimum Salary 68278.480

Mid Range Salary 84393.980

Maximum Salary 100509.480

Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours 37.5

Standard Hours 37.50

Daily Work Shift Day

Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description URA-AFT Administrative

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor’s degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices.
• Requires a minimum of two years’ relevant experience working with students or customers in a service-oriented environment.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Requires experience in Student Accounting or in a higher education student services setting.

Preferred Qualifications

• Two or more years of experience in student services environment.
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Ability to utilize good judgement when auditing student records to determine if refunds or additional billing is necessary.
• Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
• Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required.
• Highly motivated, focused, and results oriented.
• Prior experience in a fast-paced and dynamic customer-oriented environment
• Preference for candidates with knowledge of Rutgers University systems that include, Oracle Cloud Financial Management System, Tableau, Salesforce (CRM) but are not limited to, IMS, NSLDS, E-Administrator (HESAA), and ImageNow.

Equipment Utilized

• ID card printer and IDMS system
• Oracle Cloud Financial Management System, Tableau, Salesforce-(CRM), IMS, Financial Aid System (OFSP),NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office and Tableau

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number 26ST2010

Posting Open Date 11/03/2026

Special Instructions to Applicants

Regional Campus Rutgers University-Newark

Home Location Campus Rutgers University-Newark

City NEWARK

State NJ

Location Details

Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement