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BA
Counter-Insider Threat Program Analyst
Booz Allen Hamilton
Peterson AFB, CO
- $77,500 to $176,000 USD / year
…critical national security equities? As a CounterInsider Threat Analyst supporting US Space Command's CounterInsider Threat Program (CInTP), you'll be on the first line of defense…
Added 1 hour ago
LD
Senior Supply Chain Analyst
Leonardo DRS, Inc.
Germantown, MD
- $83,552 to $108,618 USD / year
Create reporting to highlight performance by program across all business units involving lead-time, on-time delivery, design to cost targets, requisition dates, material requirement dates
Added 1 hour ago
Senior Financial Analyst – NBC Sports
NBC Universal
Stamford, CT
…Sports’ programs. We work closely with FP&A, Controllership and Program Finance to fulfill corporate reporting requirements and provide meaningful insights into spending and cost trends to…
Added 1 hour ago
Senior Analyst, AI Automation and Development
CVS Health
Hartford, CT
As a Senior Analyst on the Program Modernization, Automation, and Development team, you will help turn growing business and compliance demands into efficient, repeatable, and scalable…
Added 1 hour ago
Project Cost Analyst (Mid – Sr) – TELECOM (Construction Accounting/Project Finance)
American Electric Power
Tulsa, OK
…Managers (PMs), or other staff, including overseeing the cost reporting for multiple projects and monitoring project budgets to assure accurate depiction of project cost on intermediate…
Added 1 hour ago
LD
Senior Production Data Analyst
Leonardo DRS, Inc.
Germantown, MD
- $83,552 to $108,618 USD / year
The Senior Production Data Analyst supports manufacturing operations by collecting, analyzing, and reporting production data to improve efficiency, quality, delivery performance, and…
Added 2 hours ago
Data Analyst
UW-MADISON
MADISON, WI
Added 2 hours ago
Sr Sales Incentive Compensation Analyst
Abbott
Madison, WI
The Sr Sales Incentive Compensation Analyst (known internally as Senior Incentive Compensation Specialist) plays a critical role in driving commercial effectiveness and operational…
Added 2 hours ago
Appeals Analyst
Federal Emergency Management Agency
Chicago, IL
…Responsibilities What will I do in this position if hired? In this Appeals Analyst position, you will be ensuring the delivery of clear, accurate, and timely first appeal responses, issued…
Added 2 hours ago
Shipping & Receiving Clerk
CEVA Supply Chain
Plainfield, IN
…and outbound processes, including documentation, scheduling, reporting, and customer communications. The position upholds standards of safety, accuracy, and…
Added 2 hours ago
SR Financial Systems Analyst
Alluvionic
Port Hueneme, CA
Alluvionic is seeking several experienced Sr Financial Systems Analyst to support the Naval Surface Warfare Center, Port Hueneme Division. These professionals will provide financial…
Added 2 hours ago
A
Financial Systems Analyst
Alluvionic
Port Hueneme, CA
- $97,870 to $125,825 USD / year
Alluvionic is seeking several experienced Financial Systems Analyst to support the Naval Surface Warfare Center, Port Hueneme Division. These professionals will provide financial management…
Added 2 hours ago
Research Data Analyst
Stanford University
Stanford, CA
…Division of Clinical Informatics is seeking a Research Data Analyst to contribute to our research program focused on clinically applied machine learning, foundation models and multi-center…
Added 2 hours ago
T
Data Scientist V
TEKsystems
Menlo Park, CA
- $80 to $90 USD / hour
…This is a 0-to-1 opportunity to build the goals, metrics, and reporting framework used to evaluate infrastructure usage, capacity, efficiency, and researcher…
Added 2 hours ago
IT Systems Analyst
ATS Automation
Irvine, CA
The IT Systems Analyst is responsible for managing, documenting, and supporting company's local area network (LAN) and end user systems. Maintain corporate IT standards, internet and…
Added 2 hours ago
CA
Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)
City and County of San Francisco
San Francisco, CA
- $228,124 to $245,570 USD / year
…payment processing, maintenance tracking, parking management, reporting, and…
Added 2 hours ago
U
Sr TA Data Analyst
Uber
San Francisco, CA
- $131,000 to $145,000 USD / year
Data Visualization Strategy: Lead our visualization and reporting ecosystem. Design intuitive dashboards from scratch and apply advanced design tactics across various BI tools, shifting…
Added 2 hours ago
Custodian – Real Estate Division (TEX 2708)
City and County of San Francisco
San Francisco, CA
…and in alignment with City policies, operational needs, and reporting…
Added 2 hours ago
CA
7347-Plumber
City and County of San Francisco
San Francisco, CA
- $127,062 to $154,492 USD / year
…and in alignment with City policies, operational needs, and reporting…
Added 2 hours ago
Meeting Sourcing and Travel Operations Analyst
SanDisk
Milpitas, CA
The Meeting Sourcing and Travel Operations Analyst primarily supports the sourcing and contracting of corporate meetings and small events, while also providing operational support for the…
Added 3 hours ago
HI
Sr Business Intelligence Analyst
HEALTHEQUITY, INC.
DRAPER, UT
- $106,000 USD / year
Sr Business Intelligence Analyst Job Locations US-Remote Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable. Overview How you…
Added 3 hours ago
CI
Project Manager
COTIVITI, INC.
SOUTH JORDAN, UT
- $100,000 to $135,000 USD / year
Added 3 hours ago
W
(USA) Senior Analyst, Account Strategy, Food
Walmart
HOBOKEN, NJ
- $84,000 to $156,000 USD / year
The Senior Analyst, Account Strategy, plays a critical role in executing and optimizing advertising campaigns by managing pacing, performance tracking, and reporting. This position supports…
Added 3 hours ago
Operational Risk Sr Officer I – ORM Data & Technology, Senior Vice President
Citigroup
Getzville, NY
Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy, Procedure, and Regulation, Program Management, Risk Controls and Monitors.
Added 3 hours ago
Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citigroup
Hastings on Hudson, NY
The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and…

RTX

ServiceNow Business Analyst

Remote, United States

The salary range for this role is 86,800 USD - 165,200 USD.

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Job details

Pay: The salary range for this role is 86,800 USD - 165,200 USD.
Apply by: Nov 9, 2026
Experience: 4+ years of experience as a Business Analyst, including at least 2 years of direct experience supporting or working with the ServiceNow platform.
Posting language: English
Posted: Nov 5, 2026

Original job description

Date Posted:

2026-11-05

Country:

United States of America

Location:

US-OR-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The ITSM ServiceNow Business Analyst will be responsible for the capture and implementation of requirements for the ITSM product area, with a primary focus on Incident, Problem, and Change Management. This role involves working closely with Stakeholders and IT teams to understand business requirements, translating them into acceptance criteria for development, and ensuring the effective implementation of those requirements into the ServiceNow platform.

Why This Role Matters ServiceNow is essential to how our organization delivers and supports technology services. You will join a collaborative ServiceNow team that includes architects, developers, technical product managers, and business analysts, and contribute to the ongoing evolution of enterprise-scale implementation. Your work will directly influence: ITSM process efficiency and automation The quality and consistency of Incident, Problem, and Change workflows User experience for thousands of internal customers Platform stability, scalability, and operational excellence Modernization initiatives including workflow optimization, improved automation, and enhanced reporting

What You Will Do

Partner with stakeholders to gather and define requirements aligned with ITSM objectives
Create detailed user stories and acceptance criteria reflecting business needs and technical considerations
Ask probing questions to ensure requirements are complete, feasible, and aligned with platform capabilities
Develop test scripts, validate story completion, and support defect analysis and reporting
Collaborate closely with architects and developers to ensure alignment with ServiceNow design standards and best practices
Maintain a holistic understanding of business workflows and ServiceNow ITSM module behavior
Create knowledge articles and documentation for both technical and business audiences
Support ongoing platform enhancements, continuous improvement efforts, and other duties as required

Qualifications You Must Have

Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
4+ years of experience as a Business Analyst, including at least 2 years of direct experience supporting or working with the ServiceNow platform.
Strong understanding of ServiceNow ITSM processes, platform best practices, and hands-on experience with Incident, Problem, and Change Management modules.
Proven ability to collaborate with SMEs, business stakeholders, developers, and internal customers to gather requirements, define functional specifications, and translate business needs into technical solutions.
Excellent analytical, critical-thinking, and problem-solving abilities, with proficiency in Microsoft Excel and Visio for data analysis, documentation, and process mapping.
Strong communication and interpersonal skills, with familiarity in Agile methodologies, backlog refinement, and testing activities. Working knowledge of ServiceNow SLAs, Notifications, Reporting/Dashboards, and basic CMDB relationships preferred

Qualifications We Prefer

IIBA certification or equivalent
ITIL and / or BPM certification
ServiceNow ITSM, NowAssist, CSA certification or equivalent

What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now! Location: This position is remote. Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home).

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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