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RTX

Senior Manager, Field Service - Boeing FAL (Onsite)

United States

The salary range for this role is 132,400 USD - 251,600 USD.

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Job details

Pay: The salary range for this role is 132,400 USD - 251,600 USD.
Experience: Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Date Posted:

2026-11-13

Country:

United States of America

Location:

US-SC-NORTH CHARLESTON-5400-CUST ~ 5400 International Blvd ~ INTERNATIONAL (External Site)

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Senior Manager, Boeing Final Assembly Line (FAL) Support leads the on-site Boeing support team, ensuring responsive, high-quality technical support aligned with customer priorities.

This role oversees support activities for Collins Aerospace systems at the Boeing 787 FAL in Charleston, South Carolina, including Power Generation & Distribution, Secondary & Backup Power, Avionics, and Sensors & Fire Protection systems. The Senior Manager builds strong relationships with Boeing and airline customers, drives operational excellence, and serves as the key liaison between the on-site team, Collins business units, and Boeing leadership.

This is an onsite position supporting Boeing’s operations in Charleston, SC. Flexibility is essential, as the team supports multiple shifts.

What You Will Do

Lead and develop a high-performing team that supports customer operations across multiple shifts, including occasional after-hours escalation support
Establish clear operational processes that meet customer expectations for responsiveness, quality, and reliability
Serve as the primary escalation point for operational and technical issues, ensuring timely resolution
Oversee day-to-day site operations, ensuring compliance with company policies, customer requirements, and industry standards
Promote a culture of accountability, continuous improvement, and alignment with RTX leadership behaviors
Act as the primary interface between the site team, Collins leadership, and Boeing leadership to ensure effective communication and alignment on priorities
Develop and maintain strong relationships with Boeing and airline customers, strengthening Collins Aerospace's position as a trusted partner
Analyze customer data to anticipate needs, adjust site operations accordingly, and address emerging issues swiftly
Drive initiatives that enhance service delivery, streamline processes, and improve operational performance
Coordinate activities across internal functions and external stakeholders to ensure seamless execution.
Monitor performance metrics, develop action plans, and provide regular business and customer support reporting
Champion the Voice of the Customer by identifying opportunities to improve products, processes, and overall customer experience
Occasional travel may be required

Qualifications You Must Have

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Ability to obtain a Boeing supplier badge

Qualifications We Prefer

Degree in Bachelor of Science in Mechanical, Aerospace, Aviation, Electrical or Systems Engineering preferred
Experience in aerospace operations, preferably supporting the aircraft final assembly, flight line or production environment
Experience with Collins Aerospace products, systems and processes
Familiarity with Federal Aviation Regulations related to production and maintenance
Proven leadership Experience with a focus on execution, responsiveness and team development

What We Offer

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

Learn More & Apply Now! We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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More about this job

Skills

Research
Assembly
Technical support
Leadership
Regulatory compliance
Process improvement
Communication skills
Customer service
Reporting
Customer experience
Civil aviation regulations
Team building

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Jobs in the United States