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Technical Delivery Manager - Digital Engineering
CVS Health
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Pittsboro, NC
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RTX

oneRTX Process & Systems Transformation, Jira Program Operations Lead (Remote)

Remote, United States

The salary range for this role is 107,500 USD - 204,500 USD.

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Job details

Pay: The salary range for this role is 107,500 USD - 204,500 USD.
Posting language: English
Posted: Nov 5, 2026

Original job description

Date Posted:

2026-11-05

Country:

United States of America

Location:

US-IA-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. oneRTX Process & Systems Transformation, Jira Program Operations Lead (Remote)

Manager, Jira Program Operations Lead, oneRTX PST (Remote) RTX launched oneRTX focused on leveraging the scale of our three business units to improve collaboration, cost structure, productivity, and performance. The oneRTX: Process & Systems Transformation (PST) project is one of several major, multi-year initiatives under oneRTX that align to our goals as a company and optimize how we work, how we operate and how we deliver to our customers so that we can achieve our full potential.

The intent of oneRTX: PST is to harmonize processes, tools, and metrics across RTX, while deploying a common enterprise resource management platform – SAP’s S/4 HANA. The result will be a common user experience across the businesses, real-time visibility into critical data, and automation of manual tasks to enable all employees to focus on value-add activities. With processes optimized and harmonized, we can leverage our scale so teams across RTX can share resources, leverage talent seamlessly and identify efficiencies. We will reduce cost and effort and improve performance as we break down silos and establish consistent ways of working.

The Jira Program Operations Specialist will be responsible for program-level tracking, Jira governance and adherence to the playbook, cross functional collaboration, and reporting readiness. The role requires a combination of hands-on administration, program coordination and stakeholder support to ensure Jira remains a trusted source of information for program execution and decision-making.

You are the ideal candidate if you have experience managing Jira for large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S4 HANA solution.

What You Will Do:

Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards.
Perform routine Jira maintenance and updates to ensure platform stability, reliability, and performance.
Partner with program stakeholders and workstream leads to gather requirements and implement solutions that improve Jira usability and efficiency.
Manage user accounts, groups, roles, and access permissions in accordance with security and compliance requirements.
Monitor system performance, troubleshoot issues, and coordinate with IT teams or Atlassian Support to resolve incidents.
Maintain documentation of Jira configurations, workflows, administrative procedures, and governance standards.
Perform routine data quality checks to ensure accuracy, completeness, consistency, and compliance with established standards
Provide user training and support to promote adoption, consistent processes, and productivity.
Support Jira data migrations, project onboarding, and configuration changes while maintaining data integrity and minimizing disruption.
Communicate expectations and instill accountability in team members
Resolve conflicts, promote work sharing, and motivate teams toward common goals.
Manage multiple difficult and complex projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives.
Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).

Qualifications You Must Have:

Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience OR an Advanced Degree in a related field and minimum 8 years of experience.
Experience in scheduling software such as Microsoft Project, Primavera P6, Planview or similar tools.
CORE or equivalent (ie. Six Sigma or Change Management) and project management expertise.
Experience with multiple project methodologies including waterfall and agile Scrum methodology.

Qualifications We Prefer:

Work effectively in a matrix and team environment and collaborate across lines of business process and digital.
SAP Knowledge, prior implementation experience.
Experience with Jira, agile frameworks, iterative approaches to software development and implementation projects.
Effectively manage multiple activities concurrently.
Work productively in a fast-paced, demanding environment (virtually as well as in-person).
Effectively lead and manage change.
Guide and influence at multiple levels of the organization to include executive leadership.
Project Management Professional (PMP) and Agile certifications.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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