Engine Health Management Customer Support Technician (Onsite)

Date Posted:

2026-11-03

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We have an opportunity for an Engine Health Management (EHM) Services Operational Support Manager at our East Hartford, CT Campus. You will join the Connected Products and EHM Services team to provide day-to-day operational support for P&W’s Engine Health Monitoring businesses. This team currently supports all Commercial Engine Programs from the PW1100, PW1500 and PW1900 Geared Turbofan (GTF) engines to V2500, PW4000 and other Mature Commercial Engine fleets.

This is a key role providing you with exposure to senior management, customer support and external customers. We are seeking an individual that embraces a challenge, is able to work in a changing environment, takes initiative and has a demonstrated consistent track record of delivering results. We leverage technology advancements adopted by the industry becoming the standard on new aircraft applications. These capabilities support P&W’s broader Digital Strategy by enabling P&W to automatically receive engine performance data, develop improvements to our engine prognostic and diagnostic capabilities, and deliver increased value to our customers.

What You Will Do:

This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g., system availability, customer responsiveness, data throughput, etc.) and meet our customer needs.

• Serve as the primary point of contact for operational support of P&W’s Engine Health Monitoring system, ADEM. working with Engineering and Digital Technology teams at P&W, and the extended support team.
• Troubleshoot and resolve customer support issues which may include partnering with Digital Technology, Customer Focus Teams (CFTs) and others, ensuring data availability, accuracy, timeliness, and high‑quality service delivery – managed via support tickets
• Support GTF Entry-into-Service collaborating with our Customer Business Organization and other new customer onboarding
• Support development and enhancement of new EHM capabilities, data streams, and other initiatives aligned with customer needs, program requirements, and evolving operational demands.
• Develop, maintain, and improve standard work while driving process‑improvement initiatives that enhance efficiency, service quality, and scalability across global work‑share teams. for long term support and anticipated growth of the services

Qualifications You Must Have:

• Bachelor's Degree and 5 years of experience or Advanced Degree and 3 years of experience to include the following:
• 3+ years of in a customer focused or project management role
• Results-oriented, customer-focused with expertise in continuous improvement

Qualifications We Prefer:

• Experience with analyzing and troubleshooting system issues
• Ability to think outside the box with rapid decision-making skills
• Excellent communication and interpersonal skills
• Familiarity with Aircraft and Engine Data systems

Learn More and Apply:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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