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Operations Coordinator, School of Humanities, Arts, and Public Engagement
Point Loma Nazarene University
San Diego, CA
Offer managerial, administrative, and logistical support to one or two of the Associate Deans of the School of Humanities, Arts, and Public Engagement in order to help with the daily…
Added 1 min ago
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2027 Summer Internship - Project Management (Various Exelon Locations)
Exelon
Mays Landing, NJ
- $20 to $31 USD / hour
Currently enrolled in an Associate's degree program and upon completion, accepted to a Bachelor program
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Associate Project Manager
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San Antonio, TX
- $60,000 to $80,000 USD / year
The primary responsibility of this role is to support the Project Manager on assigned projects. This role serves as a structured career development path for individuals seeking to build the…
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Patent Annuity Specialist
Merck
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Associate degree or paralegal certificate preferred.
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Associate Specialist - Equipment Design and Facilities Engineering (Onsite)
Merck
Rahway, NJ
The Chemical Engineering Research & Development department is seeking an engineering associate specialist for the Equipment Development Facilities Engineering team to primarily act as a…
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Administrative Supervisor - Per Diem Days
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Manahawkin, NJ
- From $60.8 USD / hour
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12133 - Program Support Specialist 1
Actalent
portland, OR
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Draft professional correspondence, status reports, documentation packages, and project records.
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Training Analyst - ASC
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…through strong communication, facilitation, technology, and project-management capabilities while maintaining applicable company safety and compliance…
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Assets Protection Project Analyst-Technology & Equipment
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…Distribution Centers & Corporate Buildings. We are seeking a Project Analyst of Asset Protection Technology to join Burlington! The Project Analyst – IT Field Services acts as the local…
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Bim Coordinator
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Boise, ID
- $55.33 to $65.33 USD / hour
Work closely with project managers, field leadership, and design teams to develop coordinated 3D models that improve installation efficiency, reduce conflicts, and support successful…
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Bim Coordinator
Actalent
Boise, ID
- $55.33 to $65.33 USD / hour
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Cybersecurity Director
Accenture
Morristown, NJ
- $132,500 to $338,300 USD / year
…will provide cybersecurity subject matter expertise, and drive project delivery execution as the primary point of contact for the project team – often interfacing with client security…
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Controls Engineer
Actalent
Kansas City, MO
- $40 to $45 USD / hour
Review project specifications, internal standards, and industry standard practices to ensure compliance and alignment with customer requirements.
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Field Installation Engineer
Red River
Trenton, NJ
…implementation of complex technology solutions in accordance with project requirements, technical specifications, and quality…
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Senior Workforce Management Professional, Tactical
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PROJECT MANAGERS
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…efforts during the Sprint. Perform margin analysis by reviewing project results versus forecast and providing recommendations to delivery teams. Prepare and report pricing impact models for…
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2027 PGY1 Community Pharmacy Resident
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Technical Support and Project Specialist
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Erie, PA
…services firm, is currently searching for a Technical Support and Project Specialist to join our growing team. In this role, you will be part of an innovative company at the forefront of…
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Adaptive Paraprofessional
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Exhibit pleasant behavior and project a positive image when dealing with students, peers, administration, parents, and the public
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Niagara Falls, NY
- $62,800 to $64,000 USD / year
Associate's or Bachelor's degree in a related field, or equivalent combination of education and experience.
Added 4 mins ago
New York Technology Audit & Advisory Associate Director
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Project Manger, Architecture
GMA Architects
Richmond Heights, MO
…than 30 years of experience providing clients with complete project delivery nationwide. With over 6,300 projects completed coast to coast, we pride ourselves on offering the best, most…
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Administrative Coordinator - The Fletcher School
Tufts University
Medford, MA
…administrative support and coordinates operations for the Academic Dean, Associate Deans and Academic Affairs office. Handles confidential situations, resolves problems and serves as…
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Chatham Hall, Associate Director of Philanthropy & Advancement Communications
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Onsite Technician - Travel Required
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Associate's degree or technical certification in Electrical Technology,

RTI International

Data Capture & Mail Workflow Coordinator

Durham, NC, United States

$66,000 - $81,000

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Job details

Pay: $66,000 - $81,000
Apply by: Nov 13, 2026
Experience: High school diploma and 5 years of relevant experience;
Posting language: English
Posted: Nov 2, 2026

Original job description

Why RTI

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world's most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach - one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

About the Hiring Group

The Department of Data Collection & Systems is seeking a Data Capture & Mail Workflow Coordinator to support data capture and fulfillment operations at RTI’s Research Operations Center (ROC) located at RTI’s headquarters in Research Triangle Park, NC. This salaried, exempt position plays a key role in coordinating operational workflows that support research data collection activities. The ideal candidate will be highly organized, detail-oriented, and able to communicate effectively across teams and organizational levels. As part of the ROC Operations team, the coordinator will manage project workflows, track production capacity and schedules, and support internal client communications within FDC. Responsibilities also include coordinating contract staff, supporting data capture and fulfillment projects, overseeing quality control processes, assisting with system testing and form development, and managing study incentive operations.

What You'll Do

Workflow Coordination & Operations

Coordinate daily activities with data‑collection and production staff to ensure adherence to written procedures, operational plans, contract requirements, quality standards, and performance goals.
Receive and triage requests from internal clients; respond appropriately under the guidance of departmental management.
Support communication with project teams across RTI, including on‑site and off‑site offices.
Oversee workflow for coding, keying, scanning, and other data‑capture processes to ensure timely and accurate preparation for computer processing.
Coordinate respondent and staff mailings across divisions, ensuring schedules, inventory, and quality requirements are met.
Assist with incentive room operations, including inventory, fulfillment, and documentation.

Production, Quality Control & Documentation

Assist with production planning, quality monitoring, and records management for data‑collection projects.
Conduct quality‑control checks to verify compliance with project‑specific quality management plans.
Investigate discrepancies, identify root causes, and make routine corrections or escalate issues as needed.
Perform editing and proofreading of technical and non‑technical materials to ensure accuracy and consistency.
Support testing of data‑entry instruments, workflow tools, and reporting mechanisms; recommend improvements to enhance accuracy, throughput, and operational efficiency.
Perform mail‑merge printing, assembly, and quality‑control tasks for research mailings in a high‑volume environment.

Staff Support, Training & Development

Assist with onboarding, training, and cross‑training of Data Capture and Fulfillment staff to ensure clear understanding of roles, responsibilities, and standard operating procedures.
Support day‑to‑day staff management activities, including mentoring, coaching, and providing constructive feedback.
Contribute to staff development initiatives aimed at improving technical and professional skills within the unit.
Help foster a positive, collaborative work environment that promotes high morale, teamwork, and continuous improvement.

Continuous Improvement & Resource Management

Identify opportunities to streamline workflows, enhance service offerings, and improve operational efficiency.
Assist with equipment and supply inventory management, including monitoring usage, forecasting needs, and coordinating replenishment.
Perform departmental tasks as needed to ensure deadlines, quality standards, and production goals are consistently met.

What You'll Need

Required

High school diploma and 5 years of relevant experience; Associate degree and 2 years; or Bachelor’s degree and 1 year. Relevant experience must be in a survey production, data capture, or office supervisory environment and include at least 12 months in a Data Capture environment.
Demonstrated knowledge and skills relevant to Fulfillment or Data Capture operations.
Basic technical skills related to survey operations, including word processing and spreadsheet applications.
Supervisory or team‑lead experience in a production or office environment.
Strong communication and interpersonal skills for guiding staff and collaborating across project teams.
Working knowledge of survey research processes, particularly mail/hard‑copy data‑collection practices.
To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status (e.g., H-1B visa status, etc.).

Desired Qualifications

Data Capture management or team lead
Experience with OCR Data Capture and traditional key capture (TeleForm, Entry Point Plus)
Proficiency with SmartSheet.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Growth‑oriented team player with strong time‑management, organizational, communication, and leadership skills.
Strong analytical and problem‑solving abilities.

EEO & Pay Equity Statements

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.

Equal Pay Act Minimum/Range

$66,000 - $81,000

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More about this job

Skills

Workflow
Communication skills
Documentation
Quality control
Production planning
Record keeping
Regulatory compliance
Quality assurance procedures
Editing
Data entry
Reporting
Assembly
Research
Support ICT system users
Onboarding
Coaching
Teamwork
Process improvement
Inventory management
Forecasting
Spreadsheet applications
Interpersonal skills
OCR
Smartsheet
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Time management
Leadership
Problem solving

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