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Added 4 mins ago
BO
CIVIL ENGINEER (CONSTRUCTION MANAGEMENT)
Bureau of Reclamation
Lakewood, CO
- $146,848 to $182,316 USD / year
The incumbent will direct large multidisciplinary teams with project funding coming from a variety of sources, developing coordinated plans to address construction management activities and…
Added 5 mins ago
Project Manager 2 - Transmission & Substation - Physical
Pike Corporation
Fort Mill, SC
Position Overview: This is the second level of the Project Manager classification. This position is responsible for providing project management systems and technical direction to projects…
Added 5 mins ago
Workout Officer II (US) Small Business and Commercial
TD Bank
Greenville, SC
…complex accounts, referring only unusual questions to department management. Responsible for the collection or return to pass rating of assigned delinquent accounts for Small Business and…
Added 5 mins ago
ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
EY
Columbia, SC · Greenville, SC
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk…
Added 5 mins ago
ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY
Greenville, SC · Columbia, SC
As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving…
Added 5 mins ago
General Manager, FSP Operations
Parexel
Columbia, SC
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 5 mins ago
Business Consulting- Order to Cash (O2C) - Manager - Open Location
EY
Columbia, SC · Greenville, SC
As a Manager in the Order to Cash (O2C) practice, you will help clients optimize and transform their revenue cycle operations by combining deep business process expertise with…
Added 5 mins ago
Testing Documentation Analyst
COOLSOFT
Columbia, SC
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of a software implementation…
Added 5 mins ago
Business Analyst Bachelors Degree Manager
COOLSOFT
Columbia, SC
Job Description Manager: Project ,Management Experience, Business Analyst, Managing IT Project Application, Bachelors Degree
Added 5 mins ago
Oracle PMO - Senior Manager
PwC
Columbia, SC · Spartanburg, SC
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…
Added 5 mins ago
SAP Tech Arch S/4HANA Migration-Manager
PwC
Columbia, SC · Spartanburg, SC
As a SAP Tech Arch S/4HANA Migration-Manager you will lead SAP technology work focused on S/4HANA migration planning, solution architecture, and client delivery within our Advisory…
Added 5 mins ago
Oracle PMO - Manager
PwC
Columbia, SC · Spartanburg, SC
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 6 mins ago
Pega Lead System Architect-Manager
PwC
Spartanburg, SC · Columbia, SC
As a Pega Lead System Architect-Manager, you will design and implement seamless integration solutions and robust platform architectures for clients, optimizing technology infrastructure for…
Added 6 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Columbia, SC
Experience with a Project Portfolio Management (PPM) tool is a plus.
Added 16 mins ago
Civil/Structural Engineer
Leidos
Denver, CO
…performance-based solutions. Our services include engineering, planning, project management, construction management, and commissioning for electric power substations and transmission and…
Added 16 mins ago
K
Project Site Document Controls Specialist
Kiewit
Lone Tree, CO
- $80,000 to $95,000 USD / year
The Project Site Document Controls Specialist supports document control operations for Advanced Technology projects and reports to the Document Control Manager on the assigned project. This…
Added 16 mins ago
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Engineering Project Manager - Industrial Design
Kiewit
Lone Tree, CO
- $152,000 to $160,000 USD / year
Kiewit’s Industrial division is seeking a highly driven Engineering Project Manager to lead multidisciplinary engineering efforts across complex industrial projects. This role is central to…
Added 16 mins ago
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Information Management Program Manager
Kiewit
Lone Tree, CO
- $113,000 to $140,000 USD / year
The Information Management Program Manager provides senior leadership for Kiewit’s Industrial District Project Information Management (PIM) Program and Information Management/Document…
Added 16 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers Job Details | Black & Veatch Family of Companies
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Greenwood Village, CO
Design and construction activities, including project delivery methods such as traditional Design-Bid-Build and Alternative Conceptual-Bid-Build
Added 16 mins ago
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Project Manager - Colorado Springs
CBRE
Colorado Springs, CO
- $115,000 to $120,000 USD / year
As a CBRE Project Manager, you will be responsible for providing consulting services to an assigned market or client account to help achieve the company's strategic business objectives.
Added 16 mins ago
General Manager, FSP Operations
Parexel
Denver, CO
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 17 mins ago
SAP Tech Arch S/4HANA Migration-Manager
PwC
Denver, CO
As a SAP Tech Arch S/4HANA Migration-Manager you will lead SAP technology work focused on S/4HANA migration planning, solution architecture, and client delivery within our Advisory…
Added 17 mins ago
Oracle PMO - Manager
PwC
Denver, CO
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 17 mins ago
Pega Lead System Architect-Manager
PwC
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As a Pega Lead System Architect-Manager, you will design and implement seamless integration solutions and robust platform architectures for clients, optimizing technology infrastructure for…
Added 17 mins ago
Utility Network GIS Consultant, Manager
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As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…

RSI Security

IT Systems Support Consultant (Tier 2)

Remote, United States

$13 to $17 USD / hour

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Job details

Pay: $13 to $17 USD / hour
Apply by: Jan 31, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Role Title: IT Systems Support Consultant (Tier 2) Department: Technical Operations Reports To (LMA): Sr. Manager of Technical Operations Job Type: Contractor; 1099; 2 open positions Hourly Rate: $13-$17/hr Location: Remote; Worldwide - Role Summary RSI Security is seeking a skilled, independent IT Systems Consultant to provide intermediate remote support, administer Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring platforms, complete data governance checks (ensure we are running backups and that they are completing successfully. Any failures should be escalated to the System Administrator accountable for administering and maintaining backups and data integrity), and execute standard client infrastructure projects. The Consultant will operate independently to resolve Tier 2 escalations, maintain secure endpoint configurations, and deliver exhaustive technical documentation. The Consultant retains full control over the methods, means, and schedule by which they accomplish these deliverables, provided all Service Level Agreements (SLAs) are met. Core Responsibilities

Intermediate Incident Escalation Services: Serve as an independent Tier 2 escalation point, triaging, troubleshooting, and resolving intermediate technical and security issues within defined SLAs.
Systems & Tool Administration: Operate and configure Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring, and integrated security platforms. Execute and deliver weekly data governance checks (ensure we are running backups and that they are completing successfully) to validate data integrity and basic tool health. Any backup failures should be escalated to the System Administrator accountable for administering and maintaining backups and data integrity.
Standard Project Execution: Manage and execute specific technical projects as outlined in individual Statements of Work (SOWs), including endpoint imaging, user provisioning/deprovisioning (O365/Active Directory), routine network troubleshooting, and standard vulnerability remediation.
Documentation & Knowledge Transfer: Maintain rigorous, real-time documentation within the client's IT Glue environment and author technical FAQs to support the broader operational team.
Process Improvement: Assist in deploying automation scripts to streamline redundant processes and provide recommendations for basic infrastructure enhancements to RSI Security leadership.

Service Level Agreement (SLAs) and Acceptance Criteria

The Consultant’s services will be evaluated against the following deliverable standards:
SLA Compliance: Maintain consistent adherence to all agreed-upon response and resolution SLAs for accepted Tier 2 escalations.
Governance Execution: Governance Execution: Deliver 100% of required weekly backup and Addigy (macOS, iPadOS, iOS) and Datto RMM (Windows) Remote Management and Monitoring governance checks by the designated weekly deadline.
Documentation Completeness: Ensure 100% of client engagements, troubleshooting steps, and system configurations are accurately documented and delivered in IT Glue upon project or ticket completion.

Measurables These are tracked weekly or monthly via the Scorecard.

Notes / Special Considerations

Professional Experience: Minimum of 3 years of demonstrable experience providing systems analysis and Tier 2 IT support in an MSP or MSSP environment as an independent consultant or agency.
Technical Proficiencies: Strong proficiency in Windows/Mac OS, Active Directory/Entra ID, Microsoft 365 administration, and basic scripting languages (e.g., PowerShell). Working knowledge of PSA, Addigy (macOS, iPadOS, iOS), and Datto RMM (Windows) Remote Management and Monitoring platforms (Autotask, HubSpot), as well as completing data governance checks for enterprise backup solutions.
Required Certifications: The Consultant is expected to hold relevant foundational IT or security certifications (e.g., CompTIA Network+/Security+, Microsoft 365 Certified) prior to the start of the engagement.
Background Verification: Due to the highly sensitive nature of the data accessed, the Consultant (and any personnel deployed by the Consultant) must successfully pass a comprehensive multi-jurisdictional background check prior to being granted access to RSI Security or client infrastructure.
Security-First Operations: Demonstrate integrity, accountability, and a strict adherence to RSI Security’s data privacy and security protocols in all operations.
Proactive Problem Solving: Approach intermediate technical issues with an analytical mindset, effectively escalating highly complex infrastructure risks (Tier 3+) to the Primary Liaison in a timely manner.
Data Security & Privacy: Maintain rigorous operational security over all client data, utilizing encrypted channels and immediately relinquishing access and data upon project or contract completion.

Important Notice to Job Applicants and Recruitment Agencies Work Authorization & Visa Sponsorship RSI Security is currently unable to provide sponsorship for employment visa status (e.g., H-1B, TN, O-1, STEM OPT extensions, or Permanent Residency/Green Card sponsorship) for any position (except for our offshore contractor positions). All applicants must be currently authorized to work for any employer in the United States on a full-time, ongoing basis without the need for current or future employer immigration sponsorship Unsolicited Agency & Staffing Submissions Policy RSI Security does not accept unsolicited resumes, candidate submissions, or profiles from recruiters, placement services, or staffing agencies.

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More about this job

Skills

Documentation
Troubleshooting
Microsoft 365
Microsoft Active Directory
Process improvement
Leadership
Regulatory compliance
Microsoft Windows
Microsoft PowerShell
Apple macOS
Autotask
HubSpot
Network+
Security+
Problem solving

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