Billing Analyst

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

About the Role

Role Purpose

The Billing Analyst is responsible for ensuring accurate and timely invoice generation, validation, and submission across customer billing portals, EDI, and cXML channels. This role maintains portal access, supports customer onboarding, resolves billing exceptions, and helps drive efficient order-to-cash operations while enhancing the customer experience.

Responsibilities

• Submit invoices through customer portals.
• Collaborate with collections to troubleshoot EDI and cXML electronic billing channels on rejections.
• Maintain customer portal profiles and user access.
• Support dispute entry when inability to bill the invoice based on face value of our financial billing invoice into the customers platform.
• Support customer onboarding and portal registration activities.
• Partner with AR, Sales, IT, and customers to resolve billing issues.
• Support daily activities associated with non-revenue acknowledged invoices.
• Identify process improvement and automation opportunities.

How I make a difference in this role

• Ensure invoices reach customers accurately and on time.
• Reduce payment delays through diligent documenting and hand-off to disputes team to support issue resolution.
• Maintain reliable customer portal access and electronic invoice processes.
• Improve customer experience by educating sales and collections about the workflow of our billing process and drive awareness to the frontend order entry, where the critical point starts.

Candidate Requirements

Essential Skills & Experience

• Billing, accounts receivable, or order-to-cash experience.
• Experience with customer billing portals and electronic invoices.
• Knowledge of EDI and cXML processes.
• Strong analytical, organizational, and communication skills.
• Customer-focused mindset and attention to detail.

Desirable Skills & Experience

• SAP experience preferred but not necessary.
• Experience with Ariba, Coupa, Tungsten, Taulia, GHX or similar portals.
• Advanced Excel reporting skills.
• Experience supporting process improvements and system implementations.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.