Centralized Operations Systems Director (42065)

ABOUT RR LIVING

Headquartered in Dallas, RR Living is a multifamily property management company and the residential management platform of RREAF Holdings, a Dallas-based real estate investment and development firm. We manage apartment communities across the South, Southeast, and South Atlantic for both RREAF Holdings and third-party owners.

Our focus is the full resident journey. We want people to find a home with us and choose to stay, so we invest in the service, programs, and community experiences that make that happen. Behind every community is a Dallas-based corporate team that gives onsite teams the systems, support, and expertise they need to succeed.

POSITION SUMMARY

RR Living is looking for an experienced, hands-on Director of Centralization and Systems to lead our established centralized operations team in Dallas. This team handles resident and back-office work for our communities, including application processing, renewals, move-outs, collections, and accounting support.

The ideal candidate brings deep RealPage expertise, strong people's leadership, and a service-first mindset. This leader will keep daily operations running smoothly, serve as the go-to expert for our property management systems, and be the key point of contact between the centralized team and our property teams.

KEY RESPONSIBILITIES

• Lead, coach, and support the centralized operations team, including daily priorities, one-on-ones, performance reviews, and recognition.

• Direct day-to-day centralized work across application review and screening, lease and renewal processing, move-outs and final account statements, delinquency follow-up, and accounting support.

• Manage schedules, coverage, and workloads during peak leasing periods, month-end close, and renewal cycles, and keep the team cross-trained.

• Serve as the business owner and subject-matter expert for RealPage OneSite, including user access, workflows, and resident ledger accuracy.

• Oversee the team’s use of related platforms, including Knock and RealPage Revenue Management.

• Troubleshoot system issues and partner with IT and RealPage support on fixes, upgrades, and new features.

• Train centralized and onsite staff on system use, and review data entry regularly so reports remain accurate and reliable.

• Track and report team results, including application turnaround, renewal completion, delinquency and bad debt, response times, and accuracy.

• Provide regular performance updates to the Vice President, Support & Initiatives, with trends, concerns, and recommended next steps.

• Act as the escalation point for complex resident account issues and time-sensitive requests from community and regional managers.

• Coordinate with third-party partners such as screening, collections, and legal providers to resolve cases promptly.

• Ensure all centralized work follows company policy, the Fair Housing Act, approved screening criteria, and applicable federal, Texas, and local laws.

• Partner with Human Resources on hiring, onboarding, and employee relations matters for the team.

Qualifications

Required

• 5+ years of multifamily property management experience.

• 3+ years leading a team in a centralized, shared-services, or multi-site environment.

• Proven experience overseeing resident accounting, renewals, and collections at a portfolio level.

• Experience serving as a system administrator or power user for a property management platform.

• Advanced, hands-on knowledge of RealPage OneSite, including leasing, renewals, resident accounting, and reporting.

• Solid understanding of the resident lifecycle and Fair Housing requirements as they apply to screening and leasing.

• Strong leadership skills, with the ability to develop people, motivate a team, and hold it accountable.

• Strong analytical and reporting skills, including proficiency with Google Workspace and spreadsheets.

• Clear, professional communication with team members, onsite staff, and senior leaders.

Preferred

• Experience leading supervisors or team leads, in addition to front-line staff.

• Experience supporting a portfolio that includes both owned and third-party managed communities.

• Bachelor’s degree in business, real estate, or a related field.

• Experience with Knock and RealPage Revenue Management.

An equivalent combination of education and experience may be considered. If you don’t meet every qualification listed but believe you have the skills to succeed in this role, we encourage you to apply.

WORK ENVIRONMENT

This role is based at our Dallas corporate office during standard business hours, with flexibility to address urgent operational needs. Occasional travel to RR Living communities (up to 20%) is required, along with a valid driver’s license and current auto insurance.

EQUAL OPPORTUNITY EMPLOYER

RR Living is an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Applicants who need a reasonable accommodation during the hiring process may contact Human Resources.