Jobs in the United States

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Added 8 mins ago
Telecommunications Section Manager
Jacobs
Albuquerque, NM
Associate’s degree in electrical engineering, or related engineering discipline
Added 9 mins ago
O
Associate Support Engineer
Oracle
Santa Fe, NM
- $21.3 to $45.05 USD / hour
Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:
Added 9 mins ago
FSP Experienced Clinical Research Associate (CRA II/Sr. CRA I) - Oncology - Respiratory - Cardiovascular - US West
ThermoFisher Scientific
Santa Fe, NM
Applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and…
Added 18 mins ago
Senior Associate, Major Incident & Problem Management
Vizient
Chicago · Irving
In this role, you will lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational…
Added 18 mins ago
Associate Principal - Capital
Vizient
Tulsa · Irving
Requires a high degree of systems thinking and evaluative skills, frequently dealing with complex concepts and imaginative approaches to problem resolution.
Added 25 mins ago
Associate Testing Specialist
CVS Health
Remote, United States
Reports progress of problem resolution to management.
Added 26 mins ago
VG
Uptime Support Specialist
Volvo Group
Greensboro, NC
- $45,500 to $56,200 USD / year
…technical problems. We strive for customer success, and take problem solving to the next level. Our team is located at the heart of Volvo Trucks’ Uptime Center in Greensboro, North…
Added 26 mins ago
VG
Uptime Support Specialist
Volvo Group
Greensboro, NC
- $45,500 to $56,200 USD / year
…technical problems. We strive for customer success, and take problem solving to the next level. Our team is located at the heart of Volvo Trucks’ Uptime Center in Greensboro, North…
Added 26 mins ago
Mainframe Systems Engineer
Regions Bank
Charlotte, NC
Covers on call 24x7 on a rotating basis for problem resolution and SEV1 incidents
Added 26 mins ago
C
Associste Director, Field Quality CHVAC
Carrier
Charlotte, NC
- $143,000 to $286,000 USD / year
The Associate Director, Field Quality will lead Commercial HVAC field quality and warranty performance, with accountability for improving warranty PPM, reducing warranty cost, accelerating…
Added 37 mins ago
OH
Behavior Health Specialist- Residential Treatment Facility
OLV Human Services
Buffalo, NY
- $19 USD / hour
…served require 24/7 supervision while they engage in trauma resolution therapies and repair relationships with family to promote successful reintegration to their home communities. BHS are…
Added 39 mins ago
Used Department Customer Care Associate
B&H Photo
New York, NY
Customer Inquiry Resolution: Address customer inquiries related to order status, modifications, returns, and exchanges, primarily via chat and email.
Added 46 mins ago
Application Analyst I
Kaweah Delta Health Care District
Visalia, CA
Supports multiple customers and complex systems using technical, troubleshooting and problem-solving expertise.
Added 47 mins ago
Associate Field Support Technician
ChenMed
Orlando, FL
…development to restore service and/or identify and correct core…
Added 47 mins ago
General Liability Attorney
GPAC
Charlotte, NC
🌟 Ready to take your litigation career to the next level? A well-established and growing law firm is seeking a Senior General Liability Associate Attorney to join its Charlotte team!
Added 49 mins ago
General Liability Attorney
GPAC
Charlotte, NC
🌟 Ready to take your litigation career to the next level? A well-established and growing law firm is seeking a Senior General Liability Associate Attorney to join its Charlotte team!
Added 49 mins ago
General Liability Attorney
GPAC
Charlotte, NC
🌟 Ready to take your litigation career to the next level? A well-established and growing law firm is seeking a Senior General Liability Associate Attorney to join its Charlotte team!
Added 51 mins ago
SO
Human Resource Consultant 2 | CRCC
State of Washington
Connell, WA
- $4,517 to $6,870 USD / month
An Associate’s or Bachelor’s degree with focus on business, human resources, social or organizational behavioral sciences, or related field from an accredited institution whose…
Added 55 mins ago
Human Resources Coordinator
Citi Trends
Darlington, SC
Associate's degree in Human Resources, Business Administration, or a related field required; equivalent combination of education and relevant experience may be considered.
Added 1 hour ago
Associate Banker II/Cheltenham (Wyncote)/Bilingual Spanish preferred (30hrs)
TD Bank, N.A.
Wyncote, PA
Demonstrated effective problem-solving skills
Added 1 hour ago
Contact Center Associate 2
University of Miami
Medley, FL
Provides support to UHealth System departments and clinics for information inquiries and problem resolution.
Added 1 hour ago
Contact Center Associate 2 (H)
University of Miami
Medley, FL
The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remote.
Added 1 hour ago
Help Desk Technician Tier 3
Koniag Government Services
Washington, DC
Maintain linked ServiceNow and Jira records with ownership, actions, communications, dependencies, restoration, resolution, and closure evidence.
Added 1 hour ago
Computer Operator I
Koniag Government Services
Gallup, NM
Receives requests for the resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches for possible solutions or tasks the…
Added 1 hour ago
Lead Desktop / Client Server Engineer (TS/SCI)
Koniag Government Services
Arlington, VA
Provide comprehensive Service Support activities including incident management, problem management, configuration management, change management, release management, enterprise architecture…

RR Donnelley

Sr eBilling Analyst

Remote, United States

$25 to $36.97 USD / hour

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Job details

Pay: $25 to $36.97 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.

*Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
*Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
*Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
*Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
*Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
*Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
*Execute accruals, budgets, and information and data requests
*Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
*Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
*Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems
Train new Billing Analysts/Associates
*Provide workflow guidance to more junior team members
*Serve as value-added subject matter expert and support resource for billing staff
Ensure the team is current on relevant billing topics and activity
Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities
Communicate issues and resolutions timely, effectively, and professionally
Serve as back up to fellow team members, as appropriate
Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements
Assists with updating documentation relating to billing arrangements and processes.
Interact with clients in person, over the phone or electronically with care and professionalism
Complete special projects as assigned
Adhere to Williams Lea policies in addition to client site policies
*Perform daily departmental duties as assigned

Qualifications

Job qualifications

Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
Strong analytical and critical thinking skills
Minimum four years of e-billing experience in a law firm or professional organization required. Five years or more preferred.
Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
Must be a team player with strong interpersonal skills
Superior customer service and a demonstrated ability to work in challenging and dynamic environment
Self-directed with a strong work ethic; capable of working independently with limited supervision
Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required
Ability to multitask and meet stringent deadlines in a fast-paced work environment.
Excellent organizational and time-management skills.
Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros
Experience working with client Document Management Systems (DMS)
Ability to create spreadsheets, manipulate data and generate reports
Detail oriented with excellent organizational and time-management skills
Excellent verbal and written communication skills with ability to effectively present results to senior management
Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff
Ability to professionally handle matters of a sensitive nature with confidentiality
Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
Ability to work overtime as needed during peak or critical periods
Ability to maintain the highest level of confidentiality

Additional Information The salary range for this role at the noted RRD location is $25/hour to $36.97/hour. Starting pay decisions

are determined based on multiple factors including but not limited to relevant education, qualifications,

skills, experience, certifications, proficiency, performance, shift, location, and other business

needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on

the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include

medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life

insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption

assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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More about this job

Skills

Workflow
Documentation
Communicate with customers
Critical thinking
Interpersonal skills
Customer service
Work independently
Meet deadlines
Multitask
Time management
Microsoft Office
Microsoft Excel
Document management
SAP DMS
Communication skills
Confidentiality
Business intelligence

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