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Added 1 min ago
Engineering Manager, DevOps & Platform Engineering
Ford
Dearborn, MI · Dearborn
Ford Pro Telematics gives you a near-real-time window into your fleet, providing the data and insights you need to help improve performance, reduce downtime and streamline operations.
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
OAK CREEK, WI
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 1 min ago
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Shift Lead
Walgreens
BELLOWS FALLS, VT
- $18.5 to $23.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
PLEASANT GROVE, UT
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 1 min ago
Emerging Store Manager
Walgreens
DALLAS, TX
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…
Added 2 mins ago
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Pharmacy Customer Service Associate
Walgreens
KINSTON, NC
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
FAYETTEVILLE, NC
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 2 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHEEKTOWAGA, NY
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 2 mins ago
W
Pharmacy Customer Service Associate
Walgreens
ITHACA, NY
- $17 to $21.5 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
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Pharmacy Customer Service Associate
Walgreens
ITHACA, NY
- $17 to $21.5 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
W
Shift Lead
Walgreens
SPRING LAKE, NJ
- $18.5 to $23.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CHESTER, NJ
- $16.92 to $21.5 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
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Pharmacy Customer Service Associate
Walgreens
FREEHOLD, NJ
- $16.92 to $21.5 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
W
Shift Lead
Walgreens
SPRINGFIELD, MO
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KANSAS CITY, MO
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 2 mins ago
W
Shift Lead
Walgreens
ABERDEEN, MD
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
W
Shift Lead
Walgreens
ABERDEEN, MD
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
W
Pharmacy Customer Service Associate
Walgreens
BRIDGTON, ME
- $16.1 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added 2 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LOUISVILLE, KY
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 2 mins ago
Emerging Store Manager
Walgreens
DES MOINES, IA
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…
Added 2 mins ago
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Shift Lead
Walgreens
WATERLOO, IA
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
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Shift Lead
Walgreens
LITCHFIELD, IL
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added 2 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHICAGO, IL
- $18.25 to $25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 2 mins ago
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Pharmacy Intern Grad
Walgreens
BOISE, ID
- $33.5 to $45.3 USD / hour
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring…
Added 2 mins ago
Emerging Store Manager
Walgreens
AUGUSTA, GA
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…

RR Donnelley

Sr. Account Manager

New York, NY, United States

$99,100 to $158,500 USD / year

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Job details

Pay: $99,100 to $158,500 USD / year
Experience: Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Sr. Manager - Client Accounts is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development Job duties (* denotes an “essential function”)

*Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
*People Leadership – develop a highly functioning client team
*Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
*Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
*Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
*Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
*Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
*Ensure Engage is implemented and utilized by team according to best practices
*Understand how Engage operates, the data it requires and generates.
*Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
*Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
*Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly

•

Financial and Contractual Management
*Review monthly P&L and submit necessary changes to financial analyst
*Review all labor allocations; manage over-time and time-off to avoid non-billable charges
*Create and distribute monthly invoice, ensuring it meets contractual requirements
*Participate in the budget process; ensure all operational processes are managed to timeline and budget

•

Customer & Account Leadership –
*Manage relationships with clients by ensuring a high level of customer satisfaction
*Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
*Solicit feedback from clients (client outreach) regularly
*Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
*Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
Adhere to Williams Lea policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Additional Information RRD's current salary range for this role is $99,100 to $158,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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More about this job

Skills

Decision making
Process improvement
Leadership
Onboarding
Performance management
Communication skills
Reporting
Manage staff
Workflow
Customer service
Corporate social responsibility
Financial management
Team leadership
Attention to detail
Organizational skills
Meet deadlines
Microsoft Office

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