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Production Support Engineering Lead (OpenText)
CIBC
Chicago, IL
Team Leadership and Development – Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.
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Director, US IT Asset Management
CIBC
Chicago, IL
Leadership – Lead ITAM teams, tools, and continuous improvement initiatives to strengthen capabilities, improve service delivery, and drive operational efficiency. Provide people leadership…
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Lead Risk Specialist
Capital One
Riverwoods, IL · Chicago, IL
Team Guidance & Leadership: Guide and empower a dedicated team of risk and control specialists, driving engagement and execution excellence.
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Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Chicago, IL · Riverwoods, IL
…enterprise measures the impact of AI coding tools on the software development lifecycle. By turning developer experience data into actionable insights, you will directly influence how…
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Supervisor, Reinvestment Construction (Bethesda Field Office)
McDonald's
Chicago, IL
- $104,482 to $130,602 USD / year
…broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work…
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Controls & Automation Engineer
Unilever
Chicago, IL
…robotics, and digital factory systems while partnering closely with Operations, Maintenance, Quality, Supply Chain, and external vendors to deliver projects on time and within budget. This…
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VP, Strategy- Fire & Safety
IDEX
Chicago, IL
…thought partner. This leader will sit on the Fire & Safety leadership team and collaborate closely with the president, business unit leaders, commercial leaders, functional leaders, and…
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Analyst - Network Planning Operations Integration
United Airlines
Chicago, IL
Working with the breadth of resources available across the airline, the Global Network Planning Operations Integrations team is responsible for creating strategies and scenarios that…
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Associate Analyst - Network Planning Operations Integration
United Airlines
Chicago, IL
Working with the breadth of resources available across the airline, the Global Network Planning Operations Integrations team is responsible for creating strategies and scenarios that…
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Manager, Assistant Store dd's
Ross Stores, Inc.
Chicago, IL
…work environment with continuous learning opportunities and development for our…
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Senior Business Consultant
HCSC
Chicago, IL
The Sr. Business Consultant plays a critical role in supporting regulatory compliance and business operations for Individual and Family Markets (IFM) health insurance products. This…
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Sales & Business Development Associate
Wolters Kluwer
Riverwoods, IL · Chicago, IL
As a Sales & Business Development Associate you will own prospecting and outreach across assigned territories and accounts. You'll generate pipeline through strategic outreach via multiple…
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Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Chicago, IL
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
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Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
Arlington Heights, IL · Chicago, IL · Bloomington, IL · Barrington, IL · Loves Park, IL
A minimum of 10 years of progressive leadership experience in manufacturing operations
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Lead Business Consultant
HCSC
Chicago, IL
…role partners closely with Product, Compliance, Regulatory, Operations, Technology teams, and external vendors to evaluate the impact of benefit and plan design changes, translate business…
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Sr Program Manager - PEAQ & HDE - Flex
HCSC
Chicago, IL
This position is responsible for managing one or more highly complex or enterprise-wide program(s) consisting of multiple projects. Being accountable for end-to-end delivery of a complex…
Added 1 min ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Chicago, IL · Arlington Heights, IL · Bloomington, IL · Barrington, IL · Loves Park, IL
The Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 1 min ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Springfield, IL
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
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Associate Registrar
Missouri State University
MO
The Associate Registrar is part of the leadership team for the Office of the Registrar and is responsible and accountable for planning, coordination, and oversight of major functions in the…
Added 1 min ago
Sous Chef
Burtons Grill & Bar | Red Heat American Tavern
Mt Pleasant, SC
As a Sous Chef Manager, you’ll play a key role in overseeing kitchen operations and leading our team to deliver exceptional food and unforgettable guest experiences. Your leadership will…
Added 1 min ago
Sous Chef
Burtons Grill & Bar | Red Heat American Tavern
Charlotte, NC
As a Sous Chef Manager, you’ll play a key role in overseeing kitchen operations and leading our team to deliver exceptional food and unforgettable guest experiences. Your leadership will…
Added 1 min ago
Restaurant Manager
Burtons Grill & Bar | Red Heat American Tavern
Charlotte, NC
Strong leadership skills and a solid understanding of day-to-day restaurant operations
Added 1 min ago
YO
Vice President of Operations
YMCA OF SOUTHWEST FLORIDA
Naples, FL
- $100,000 to $130,000 USD / year
Join a mission-driven YMCA committed to strengthening communities through youth development, healthy living, and social responsibility. The YMCA of Collier County Vice President of…
Added 1 min ago
Resource Developer
Pokagon Band of Potawatomi Indians
Dowagiac, MI
In collaboration with the departmental staff, responsible for the development of all phases of the proposal process including program design, goals and objectives, outcomes and evaluation,…
Added 1 min ago
Program Management Assistant
University of Florida
Gainesville, FL
The Program Management Assistant provides administrative, operational, compliance, and project support to the Program Management team. Reporting to the Associate Director, this position…

RR Donnelley

Sr. Account Manager

New York, NY, United States

$99,100 to $158,500 USD / year

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Job details

Pay: $99,100 to $158,500 USD / year
Experience: Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Sr. Manager - Client Accounts is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development Job duties (* denotes an “essential function”)

*Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
*People Leadership – develop a highly functioning client team
*Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
*Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
*Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
*Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
*Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
*Ensure Engage is implemented and utilized by team according to best practices
*Understand how Engage operates, the data it requires and generates.
*Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
*Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
*Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly

•

Financial and Contractual Management
*Review monthly P&L and submit necessary changes to financial analyst
*Review all labor allocations; manage over-time and time-off to avoid non-billable charges
*Create and distribute monthly invoice, ensuring it meets contractual requirements
*Participate in the budget process; ensure all operational processes are managed to timeline and budget

•

Customer & Account Leadership –
*Manage relationships with clients by ensuring a high level of customer satisfaction
*Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
*Solicit feedback from clients (client outreach) regularly
*Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
*Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
Adhere to Williams Lea policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Additional Information RRD's current salary range for this role is $99,100 to $158,500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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More about this job

Skills

Decision making
Process improvement
Leadership
Onboarding
Performance management
Communication skills
Reporting
Manage staff
Workflow
Customer service
Corporate social responsibility
Financial management
Team leadership
Attention to detail
Organizational skills
Meet deadlines
Microsoft Office

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