Jobs in the United States

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Senior Meetings Manager
American College of Surgeons Brand
Chicago, IL
It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote
Added 1 min ago
Clinical Assistant Professor
Rutgers University-New Brunswick
NJ
Qualifications include a DDS/DMD degree from an American or Canadian Dental School or its equivalent and a specialty Certificate in Periodontics from a CODA approved postgraduate program.
Added 1 min ago
Senior Staff AI Engineer
Zscaler
Santa Clara, CA
We are looking for a Senior Staff AI Engineer to join our Information Technology Artificial Intelligence and Machine Learning Engineering team, reporting directly to the Senior Manager, AI…
Added 1 min ago
Store Manager - Kay Jewelers - Jefferson Valley Mall
Sterling Inc
Yorktown Heights, NY
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 2 mins ago
Digital Innovation/Website Operations Lead
MDI
Hickory, NC
Leverage advanced SEO tools (Google Search Console, SEMrush, Screaming Frog, Moz) to conduct audits, analyze crawl data, and drive organic visibility.
Added 3 mins ago
TIG Liaison
LEIDOS, INC.
Odenton, MD
DoD 8570 CSSP-A level Certification such as CEH, CySA+, GCIA or other certification is required within 180 days of hire · Must have an active DoD Secret security clearance and be able to possess a Top-Secret w/ SCI clearance
Added 3 mins ago
UO
Clinical Research Supervisor (GU)
University of Colorado Denver
Aurora, CO
- $67,511 to $85,874 USD / year
Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings
Added 3 mins ago
Associate Director, Merchandise Planning
Brilliant Earth
Remote, United States
…actively evolving, and you'll set the direction, partner with Technology and Merchandising to implement new tools, and raise the analytical bar for the whole…
Added 5 mins ago
Teacher - Athletic Director
Baltimore City Public Schools
Baltimore, MD
…staff. The principal delegates leadership of the athletics program to the school's athletic director. The program, which is a part of general education, plays a vital role in setting the…
Added 7 mins ago
Change Manager/Project Manager
Sand Cherry Associates
Remote, United States
We are seeking an experienced, hands-on Change Manager with strong Salesforce implementation experience and program management capabilities to support enterprise transformation initiatives,…
Added 8 mins ago
Hardware Support Engineer, RDPI Global Engineering Hardware Development
Amazon.com Services LLC
Westborough, MA
…Engineering team, ensuring maximum performance and reliability of advanced packaging automation and robotics systems during testing, deployment, and validation. You will provide hands-on…
Added 8 mins ago
Program Manager II - Devices Beta, Amazon Devices Beta
Amazon.com Services LLC
Sunnyvale, CA · Seattle, WA
The ADB Team needs an experienced Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end…
Added 9 mins ago
OL
Dispatcher
Odyssey Logistics & Technology Corporate
Anchorage, AK
- $27 to $30 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 9 mins ago
OL
Dispatcher
Odyssey Logistics & Technology Corporate
Anchorage, AK
- $27 to $30 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 9 mins ago
OL
Production Technician I
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $17 to $18 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 9 mins ago
OL
Production Technician I
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $17 to $18 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 9 mins ago
OL
Warehouse Associate
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $21 to $25 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 9 mins ago
OL
Warehouse Associate
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $21 to $25 USD / hour
…allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer…
Added 10 mins ago
Sr Director, BSMO Disease Area Lead - Immunology Disease Strategy Team
Vertex Pharmaceuticals Inc (US)
Boston, MA
…portfolio, and is accountable for driving an integrated BSMO program strategy, alignment, and execution across Pharmaceutical Sciences, Biopharmaceutical Sciences, CMTO, Quality, Supply…
Added 11 mins ago
HP
Strategic Account Manager
Hello Patient
Remote, United States
- $90,000 to $135,000 USD / year
Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we…
Added 11 mins ago
HC
Regional Sales Manager - General Industrial - M - F: 1st Shift
Hentzen Coatings, Inc
Milwaukee, WI
- $90,000 to $150,000 USD / year
…dedicated to excellence in the development and manufacture of advanced coatings. Our commitment to innovation, quality, and service has earned us recognition as a trusted partner and…
Added 12 mins ago
GI
Cyber Security Engineer
Guidehouse Inc.
VA · WA
- $113,000 to $188,000 USD / year
…applies capabilities across security architecture, governance, technology integration, risk management, cyber defense, and breach…
Added 14 mins ago
NH
AMER Algo Product Manager
Nomura Holdings, inc.
New York, NY
- $225,000 to $250,000 USD / year
…currencies, and commodities. The team's focus on innovation and technology provides clients with access to cutting-edge trading platforms and customized solutions. Nomura's Global Markets…
Added 14 mins ago
EHS Field Service & Training Center, Manager
Generac Power Systems Inc
Waukesha, WI
The EHS Manager - Training Center & Field Service leads environmental, health, and safety compliance, training, auditing, and risk-reduction activities supporting the Training Center, Field…
Added 14 mins ago
M
Sr Manager, State Association Services
MGMA-ACMPE
Englewood, CO
- $112,000 to $123,000 USD / year
The Medical Group Management Association (MGMA is looking for a Senior Manager, State Association Services to join our Denver team.

RR Donnelley

Site Account Manager

Cleveland, OH, United States

$78,700 to $125,900 USD / year

Apply on jobs.smartrecruiters.com About employer

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Job details

Pay: $78,700 to $125,900 USD / year
Experience: Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development. Job duties (* denotes an “essential function”)

*Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
*People Leadership – develop a highly functioning client team
*Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
*Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
*Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
*Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
*Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
*Ensure Engage is implemented and utilized by team according to best practices
*Understand how Engage operates, the data it requires and generates.
*Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
*Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
*Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Financial and Contractual Management
*Review monthly P&L and submit necessary changes to financial analyst
*Review all labor allocations; manage over-time and time-off to avoid non-billable charges
*Create and distribute monthly invoice, ensuring it meets contractual requirements
*Participate in the budget process; ensure all operational processes are managed to timeline and budget
Customer & Account Leadership –
*Manage relationships with clients by ensuring a high level of customer satisfaction
*Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
*Solicit feedback from clients (client outreach) regularly
*Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
*Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
Adhere to Williams Lea policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Additional Information RRD's current salary range for this role is $78700 to $125900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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Jobs in the United States