RECEPTIONIST

•

• Position Summary The RECEPTIONIST serves as the community’s greeter for all guests, families and residents and provides clerical support in accordance with all laws, regulations and company standards.

Working Conditions

• Works primarily at front desk area.
• Sits, stands, bends, lifts, pushes, pulls, stoops, walks, and moves intermittently during working hours.
• Subject to frequent interruptions.
• Works beyond normal working hours, on weekends, and in other positions temporally as necessary.
• May be subject to hostile and emotionally upset residents and families.

Education and Experience

• Must have high school diploma or equivalent.
• Must have clerical experience.
• Must be proficient with Microsoft Application: Especially Word and Excel.
• Must demonstrate proficiency with office machines (i.e., fax, copier).

Specific Requirements

• Must always be neat and presentable and be especially sensitive to uniform requirements.
• Must be able to process calls accurately within appropriate hospitality guidelines (callers not kept on hold, minimal number of rings before answering, etc.)
• Must enjoy serving seniors.
• Must demonstrate excellent customer services and hospitality.
• Must demonstrate trustworthiness and dependability.
• Must work efficiently and effectively with little to no supervision.
• Must demonstrate effectively and have superior verbal communication skills.
• Must be organized.
• Must work efficiently with frequent interruptions.
• Must be able to multi-task
• Must be dependable.
• Must be able to meet deadlines.

Essential Functions

• Must be able to read, write, speak and understand the English Language.
• Must be able to move intermittently throughout the workday.
• Must practice regular and predictable attendance.
• Must follow company policies including harassment, code of conduct, complaint procedures, safety, sanitation, confidentiality, and dress code.
• Must assist with evacuation of residents and support residents in times of crisis.
• Must represent community professionally and courteously.
• Must handle emergency situations in a calm manner.
• Must protect confidential information.
• Must provide efficient clerical support.

General Responsibilities Below is description of basic job duties though other related duties may become necessary as directed by supervisor.

Greater Duties

• Serves as community’s first greeter to all guests, visitors, residents and families entering front lobby.
• Creates and maintains a positive atmosphere of warmth and hospitality.
• Interacts with all individuals professionally and courteously.
• Takes phone messages accurately and completely or offers voicemail. Records caller’s name, time of call and nature of business when intended party is unavailable.
• Directs concerns, complaints, suggestions, and maintenance requests from individuals to appropriate manager or department.
• Screens visitors entering the community.
• Determines nature of business calls and routes to appropriate associate.
• Assists with keeping front lobby and workrooms neat, clean, and presentable.
• Closely observes lobby activity and reports unauthorized visitors or concerns.

Administrative Duties.

• Provides accurate, reliable clerical support (i.e. typing, filing, data entry.)
• Directs inquiries and requests from within and outside community to Sales team.
• Receives sorts and distributes mail.
• Receives packages and flowers- contacts concierge or resident for delivery.
• Operates all office machines as needed.
• Maintains lists (i.e. resident directory, associate phone list, associate birthday list etc)
• Oversees resident check-in system
• Provides clerical support as needed.

Required Interaction with employees/other departments/outside parties:

• Works cooperatively as a team member of the staff.
• Treats residents and visitors with courtesy and respect; makes serving these people a priority.