NETWORK SUPPORT TECHNICIAN

Purpose:

The Network Support Technician III assists with districtwide network operations, supporting switches, wireless systems, cabling infrastructure, and network troubleshooting. This position resolves network issues escalated from Tech 1/2 levels, supports infrastructure upgrades, assists with low-voltage wiring projects, and ensures reliable connectivity across all schools.

Qualifications

• Associate degree or technical certification in networking preferred.
• Three years of technical support or network experience required.
• Certifications such as CCNA, Network+, or equivalent strongly preferred.
• Experience with enterprise wireless systems, switching, and DHCP/DNS fundamentals.

Knowledge, Skills, and Abilities

• Strong understanding of LAN, WLAN, VLANs, and port configurations.
• Experience with switch management (configuration basics, port changes, testing).
• Ability to assist with low-voltage wiring projects (pulling, terminating, testing cable).
• Strong troubleshooting skills for WIFI and wired network issues.
• Understanding of firewall, filtering, and content management systems (basic level).
• Ability to document network changes and maintain accurate topology information.

Key Duties and Responsibilities

• Support the Network Engineer with network maintenance, upgrades, and configuration changes.
• Troubleshoot escalated network issues - including connectivity, port failures, VLAN mismatches, and coverage gaps.
• Assist with district wiring projects, including cable runs and termination.
• Perform switch checks, port diagnostics, and basic configuration tasks.
• Coordinate wireless troubleshooting and AP replacements.
• Assist with network documentation, labeling, diagrams, and inventory.
• Support rollout of network infrastructure during renovations, refresh cycles, and expansions.
• Provide guidance to Tech 2 technicians on wiring standards and network practices.
• Oversee the installation, maintenance, troubleshooting, and lifecycle replacement of all district printer and copier hardware, ensuring devices remain operational, standardized, and compliant with district technology and security standards.
• Administer and maintain the district’s VOIP phone system, including handset deployment, number assignment, call routing, voicemail configuration, emergency calling compliance (E911), and system troubleshooting in coordination with infrastructure leadership.