Service Advisor

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Position Title:

Service Advisor

Job Code:

Department:

Service

Department #:

0223

Reports To:

Service Manager

FLSA Status:

Non-Exempt

Do you thrive working in a fast-paced environment? Are you interested in finding a workplace that invests in your training and success? Volkswagen of Norwood is seeking a Rock Star Service Advisor who is looking for a company to grow with. $60,000-100,000 yearly potential

What You’ll Do

• Greet customers, schedule appointments, and accurately document vehicle concerns.
• Perform a thorough vehicle walk-around with each customer.
• Review service history and recommend needed maintenance and repairs.
• Clearly explain recommended services, repair costs, and timelines.
• Prepare accurate estimates and obtain customer authorization before work begins.
• Monitor repairs and keep customers updated throughout the service process.
• Review and close repair orders accurately and professionally.
• Perform quality-control checks to help prevent comebacks and ensure customer concerns are addressed.
• Communicate with customers by phone and email regarding appointments, repairs, and follow-up.
• Provide exceptional customer service while building trust and long-term relationships.

What We’re Looking For

• Previous automotive service advisor experience preferred.
• Strong knowledge of automotive maintenance and repair.
• Excellent communication, customer service, and organizational skills.
• Ability to explain technical information clearly and professionally.
• Comfortable working in a fast-paced, customer-facing environment.
• Strong attention to detail and ability to manage multiple repair orders.
• Valid driver’s license and ability to be insured by the company.
• Willingness to complete and maintain required manufacturer training and certifications.

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services