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Added just now
Restaurant Manager, Unit 1719 - Pearsall, TX
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United States
Guide talent development, training, hiring, and retention in partnership with restaurant leadership team.
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Restaurant Manager - Unit 564
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United States
Guide talent development, training, hiring, and retention in partnership with restaurant leadership team.
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SENIOR DIRECTOR, ASSOCIATE EXPERIENCE & HUMAN RESOURCES
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Waltham, MA
…turn workforce data into action, and work side by side with Operations to keep great people and help them grow. You’ll build on strong work already underway and bring sharper focus to…
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CM
Remote National Medical Director
Centene Management Company LLC
Remote, United States
- $215,000 to $408,500 USD / year
Provides medical leadership of all for utilization management, cost containment, and medical quality improvement activities.
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Remote Inpatient Medicare Medical Director
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- $215,000 to $408,500 USD / year
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Remote, United States
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Program Supervisor
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Rochester, NY
The Program Supervisor coordinates daily program operations, supervises and supports staff, monitors service quality, and implements established policies and procedures. In collaboration…
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CA
Mission Support Specialist
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- $61,722 to $80,243 USD / year
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SUPERVISORY MANAGEMENT ANALYST
Naval Medical Command
Williamsburg, VA
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Project Analyst - PMO
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Analyze project performance metrics and provide insights to program leadership.
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IR
Special Agent in Charge
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Strategy, Posture, and Plans Analyst
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Strategy, Posture, and Plans Analyst
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Advisor/Sr Advisor/Director – Manufacturing Science (LNP Commercialization & Commercial Manufacturing Support)
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Records Manager
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Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development program regulations.
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Technical Project Leader II
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GENERAL ENGINEER
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Supervisory Accountant
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- $126,384 to $164,301 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
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Roto-Rooter Plumbers - Augusta

Branch Operations Manager

Beech Island, SC, United States

From $55,000 USD / year

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Job details

Pay: From $55,000 USD / year
Experience: 3-5 years of administrative, branch, or service operations management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Branch Operations Manager (BOM)

(People-First | Highly Organized | Coaching-Focused Leader)

The Kind of Leader We're Looking For

Are you the kind of leader who creates structure so others can succeed?

Someone who naturally looks out for their people, keeps things organized behind the scenes, and takes pride in helping a team grow-not by barking orders, but by coaching, guiding, and following through?

We are seeking a Branch Manager (BM) who leads with calm authority, consistency, and care. Someone who is steady, detail-oriented, and deeply invested in developing others.

Who We Are

For over 40 years, we've been family-owned and operated with a simple mission:

"Our Success is built on Loyalty, Experience, and Pride of our Team. Together, WE set the Standard as the 'Plumbers Plumber'."

That success shows up in the way we treat our customers and our employees. We value preparation over panic, coaching over criticism, and systems over chaos.

Role Overview

This role is the organizational and people heartbeat of our Johnson City, Tennessee Branch.

You will work closely with:

The Regional Operations Center
Field Managers (FM) and Quality Control Supervisors
Outside Sales, Pump Truck Drivers, Apprentices, Trainees, and Plumbing Pros

You'll also be supported by Regional Leadership, Marketing, HR, Customer Relations, and Company Ownership.

This is not a "sit in the office and push numbers" role. It's a hands-on leadership position focused on:

Keeping the branch running smoothly day-to-day.
Supporting Field Managers and technicians in achieving operational success.
Ensuring paperwork, compliance, and dispatch details don't fall through the cracks.
Helping people succeed and advance in their roles.

What You'll Be Responsible For

People & Development

Oversee and support a local branch team of service technicians, apprentices, trainees, and support staff.
Participate in local hiring, onboarding, training tracking, and ongoing team development.
Conduct weekly staff meetings and performance check-ins with a coaching mindset.
Partner directly with Field Managers (FM) to help technicians improve technical proficiency, customer experience, and job confidence.

Organization & Administration

Coordinate daily branch operations and schedule flow to keep technicians productive.
Review and audit technician job paperwork daily in ServiceTitan for accuracy, completeness, and proper call closing.
Ensure shop inventory, equipment maintenance, and administrative compliance standards are met.
Assist with customer follow-ups and written cost estimations.

Support & Problem Solving

Serve as a calm, capable point of contact for field personnel during the day.
Resolve customer concerns with professionalism, urgency, and care.
Support field operations through phone communication and routine on-site visits.
Reinforce company safety protocols and operational standards consistently.

Growth & Collaboration

Work collaboratively with Field Managers and Regional Leadership to hit key operational targets.
Establish daily structure and accountability that supports sustainable growth without team burnout.

Who Thrives in This Role

This role is a great fit if you:

Are highly organized and naturally follow through on administrative details.
Enjoy supporting others and helping service pros build rewarding careers.
Prefer structure, daily routines, and preparation over last-minute urgency and chaos.
Hold people accountable through steady coaching rather than confrontation.
Are dependable, steady, and respected for your consistency.

Qualifications

3-5 years of administrative, branch, or service operations management experience.
Proven experience managing or supporting teams of 8-15+ field or office employees.
Trades or field services experience is a strong plus.
Direct experience using ServiceTitan, Google Workspace, or similar CRM/operating systems.
Strong written and verbal communication skills with high attention to detail.

Benefits & Perks

Quarterly Bonus Plan
Medical, Dental, and Vision Insurance
Retirement Plan with Employer Match
Company-Paid Life Insurance
Paid Time Off & Paid Holidays
Annual School Supply Program
Company-Provided Cell Phone & Tablet
Roto-Rooter Advantage Benefits
Company Events (cookouts, holiday celebrations, team outings)

Final Note to Candidates

If you're someone who wants to build a healthy, well-run branch, support a team you can be proud of, and maintain work/life balance-we'd love to talk with you.

Pre-employment background screening required.

Roto-Rooter is an equal opportunity employer.

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