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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market
Berkeley, CA
- $22.55 to $36.08 USD / hour
…orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance…
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Audit Manager, Model Risk
CIBC Bank USA
NY · Chicago, IL
Internal Audit helps CIBC strengthen trust, accountability, and sound risk management across the bank. As an Audit Manager I, Model Risk, you’ll execute model risk audit programs and assess…
Added 1 min ago
SV
Head Start Early Childhood Program Specialist 1, Teaching Assistant
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Mount Vernon, WA
- $3,160.65 to $4,085 USD / month
…location within that same specified area if required to support program operations and effective centers. Travel to other locations will be required for some pre-scheduled meetings and…
Added 1 min ago
Senior Manager, Customer Engagement Social Strategy and Operations
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Remote, United States
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Associate Director, Omnichannel Content Strategy & Operations
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Remote, United States
The Portfolio Omnichannel Strategy & Operations Team is seeking an experienced omnichannel marketing content operations leader to support commercial customer engagement across the…
Added 1 min ago
VG
Commercial Manager
Vantage Group
UNAVAILABLE
- $105,000 to $115,000 USD / year
…strategy, and driving measurable business results? As Commercial Manager, you will play a key role in shaping the commercial performance of Vantage's airport network by developing and…
Added 1 min ago
Manager, Data Science
Natera
San Carlos, CA
…organ health to support better patient care. As a Data Science Manager in R&D Operations, you will lead a team of data scientists to design and implement data solutions to accelerate R&D at…
Added 2 mins ago
AI
Customer Accounts Manager
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- $15 to $17 USD / hour
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UP
Director of Operations
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Denver, CO
- $102,499 USD / year
Under the supervision of the Chief Operations (COO), the Director of Operations provides strategic leadership and accountability for the department’s programs, services, systems, and…
Added 3 mins ago
External Communications Consultant
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Phoenix, AZ · Florham Park, NJ · Atlanta, GA
The Senior Manager, Public Relations & External Communications will lead the day-to-day execution of Conduent’s public relations program, developing compelling storylines, building…
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Da Vinci Specialist
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The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
Added 4 mins ago
Da Vinci Specialist
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Remote, United States
The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
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Da Vinci Specialist
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Remote, United States
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Added 4 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
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Added 4 mins ago
Da Vinci Specialist
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Assistant Office Manager
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Nashville, TN
The Assistant Office Manager works closely with the Office Manager on overall operations and management of the bank office. This position develops team members to deliver an exceptional…
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Office Manager
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Service Writer
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Wellness programs including telehealth and Employee Assistance Program
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Plant Manager
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…overall operational effectiveness and efficiency of the assigned operations. The Plant Superintendent focuses specifically on: overall Health & Safety and Environmental compliance; quality…
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Regional Account Manager
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- $100,000 to $105,000 USD / year
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Added 5 mins ago
JM
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- $203,000 to $279,100 USD / year
The purpose of the Operations Leader role is to provide overall strategic leadership for the complex operations of multiple manufacturing plants. The Operations Leader will be responsible…
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Engineering Manager, Materials Test
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Torrance, CA
- $125,000 to $180,000 USD / year
Test Engineering is a brand new team at Hadrian! As Engineering Manager, Materials Test, you'll build and lead our materials testing capability, working without the constraints of a legacy…
Added 6 mins ago
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Retail Keyholder, Maje, The Grove - Los Angeles, CA
SMCP NORTH AMERICA (US, CANADA)
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…you’re guiding clients to the perfect outfit or ensuring store operations run seamlessly, you’ll help create a shopping experience that’s as chic as Paris…

Ross Stores, Inc.

Assistant Store Manager

Los Lunas, NM, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

GENERAL PURPOSE:

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:

Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance of Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

Expense Control:

Assists in the management of and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:

Understands that safety is the number one priority and practices safe behaviors in everything they do.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.

Customer Service:

Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:

Represents and supports the Company brand at all times.
Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
Manages Store to ensure a clean, neat, easy to shop environment.
Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.

Merchandise Processing and In-Store Marketing

Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:

Assists with training Associates on Loss Prevention awareness and Store shortage goals.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
Monitors mark-out-of-stock policy to ensure proper administration.
Ensures Public View Monitor (PVM) system is maintained properly.

COMPETENCIES:

Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:

Direct supervision of all non-exempt Associates.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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