Chargeback Analyst

Summary:

This position is responsible for the investigation of credit card disputes, responding timely to financial institutions, processing refunds to the account holder, and tracking all status changes in the dispute process.

Responsibilities:

• Analyze and evaluate disputed credit card transactions to determine their validity.
• Gather and review documentation related to dispute transactions.
• Respond to financial institution.
• Performs other duties as required.

Qualifications:

• Associate’s degree in accounting or financing preferred.
• 1 or more years of chargeback experience.
• 1 or more years of Excel experience.
• Excellent verbal and written communication skills with ability to communicate with multiple departments and vendors.
• Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow while maintaining a high level of accuracy.
• Excellent analytical and problem solving skills with the ability to think independently.
• Ability to maintain all job-related information in a confidential and private manner.

About Rooms To Go Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation’s largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you’re looking to launch your career or take the next step, it’s a great time to join our team - there’s always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.