Paint Advisor - Worcester

Position Summary:

This position is responsible for overall customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity of the paint department.

Essential Duties:

· Provide amazing, fast sales service by actively seeking out customers to assess their needs and provide assistance.

· Provide information on product features/benefits, and know related items to sell an entire project.

· Greet, qualify, recommend and close sales for customers in the paint department.

· Troubleshoot customer issues/problems that may arise

· Possess basic knowledge of adjacent departments.

· Department and product knowledge that includes, but is not limited to the following areas:

o ability to identify and explain different types of paint (i.e. premium vs. economy)

o identify and explain different paint finishes (i.e. flat, satin, eggshell, and semi-gloss)

o explain and demonstrate faux and decorative finishes

o identify and explain various painters’ tools including paint sprayers, power washers, edgers, rollers, brushes

o ability to explain the different uses of adhesives, solvents, caulk.

· Maintain the in-stock position of assigned area, and ensure that it is clean, shop able, and safe.

· Work in cooperation with Store Management, other sales departments, and the front-end associates to ensure customers’ needs are met.

· Use various equipment and machinery to match and mix paint; must be able to visually distinguish slight differences in a vast array of colors.

· Responsible for Paint training, coaching and developing store associates in the Paint department.

· Drive the Business To Business “B2B” paint business

· Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Physical Demands:

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time up to 4 hours or more consecutively.

· Ability to physically handle all merchandise purchased by customers to scan, bag and place back in the customers shopping cart.

· Ability to physically use a scanner to scan all merchandise and to use all computer equipment to complete customer transactions.

· Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set for in the sales associate job description.

· Ability to restock shelves in all merchandising areas, with product and ability to clean and dust all shelves.

· Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;

· Bending, climbing and twisting is routine; the position requires the ability to retrieve, stock, and move product;

· Manual dexterity; working with cash registers and computers, assembly of some products

· The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.

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