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Rockland Trust

Digital Ops & Analytics Intern

Rockland, MA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Help Shape the Future of Digital Banking. Analyze Data. Solve Problems. Power Great Customer Experiences. Digital Banking Systems Analyst Intern Every day, thousands of customers rely on digital banking tools to manage their finances, pay bills, transfer money, and stay connected to their accounts anytime, anywhere. Have you ever wondered what happens behind the scenes to make those experiences seamless, secure, and reliable? As a Digital Banking Systems Analyst Intern, you'll gain hands-on experience supporting the technology and systems that power modern banking. This is an exciting opportunity for students who enjoy technology, analytics, problem-solving, and learning how digital products are built, maintained, and improved. You'll work alongside experienced professionals across Digital Banking, Information Technology, Operations, and vendor partners while gaining valuable exposure to financial technology (FinTech), systems management, data analysis, and digital product support. In addition to your day-to-day responsibilities, you'll participate in a collaborative summer intern project, partnering with fellow interns to solve a real business challenge, develop recommendations, and present your findings to organizational leadership. This internship is designed to help you learn, grow, expand your professional network, and build career-ready skills that can support future opportunities in technology, business analytics, financial services, product management, operations, and beyond.

What You'll Do Gain Real-World Experience Supporting Digital Banking Technology As a member of the Digital Operations & Analytics Team, you'll work closely with the Digital Banking Analyst Manager and Digital Banking professionals to help support the systems and tools that customers interact with every day.

You'll gain exposure to a variety of customer-facing digital solutions, including:

Online Banking
Mobile Banking
Bill Pay Services
Digital Banking Platforms
Banking Technology Solutions

This role offers the opportunity to see how technology, business operations, data, and customer experience come together within a modern financial institution.

Key Responsibilities

As a Digital Banking Systems Analyst Intern, you will:

Assist with the support and monitoring of digital banking systems, including online and mobile banking platforms.
Help research, document, and troubleshoot system issues and support requests.
Participate in system testing for upgrades, enhancements, and new features.
Analyze data and help prepare reports and operational metrics using Excel and other reporting tools.
Create and maintain process documentation, workflows, and reference materials.
Support special projects and process improvement initiatives related to digital banking and banking technology.
Collaborate with Digital Banking, Information Technology, and other departments to understand how digital systems support customer and business needs.
Gain exposure to vendor relationships, system management, and technology operations within a regulated banking environment.
Participate in collaborative summer intern projects.

What You'll Learn

Throughout the summer, you'll gain practical exposure to:

Digital banking platforms and customer-facing financial technology solutions.
Banking operations and technology management.
System support, troubleshooting, and issue resolution processes.
Software testing, upgrades, and feature implementation.
Data analysis and operational reporting.
Business process documentation and workflow management.
Cross-functional collaboration between technology and business teams.
Financial technology (FinTech) trends and innovations.
Professional communication, project management, and presentation skills.

You'll leave with a deeper understanding of how technology drives the customer experience and supports business operations within the financial services industry.

What You'll Gain This internship is designed to help you build both technical and professional skills that employers are looking for.

By the end of the summer, you'll have:

Hands-on experience supporting real-world digital banking systems.
Exposure to financial technology and digital product operations.
Experience analyzing data and translating information into actionable insights.
Opportunities to improve your troubleshooting and problem-solving abilities.
Increased confidence working with technology platforms and business applications.
Mentorship from experienced Digital Banking and technology professionals.
Exposure to cross-functional teamwork and project collaboration.
Executive presentation experience through the summer intern project.
Meaningful accomplishments and practical experience that can help differentiate you in future internships and full-time career opportunities.

The Summer Intern Experience At Rockland Trust, interns are more than observers. You'll be treated as a valuable member of the team and given opportunities to contribute to meaningful projects that make an impact. As part of our internship program, you'll also participate in collaborative summer project where you'll:

Partner with interns.
Tackle a real business challenge.
Develop creative solutions and recommendations.
Strengthen teamwork and leadership skills.
Build relationships across the organization.

This experience helps you develop confidence, professional presence, and real-world business skills that will benefit you throughout your career.

Required Qualifications

Rising junior or senior pursuing a Bachelor's degree in:
Business
Information Systems
Computer Science
Data Analytics
Finance
Mathematics
Or a related field
Strong computer skills, including proficiency in Microsoft Excel.
Strong analytical, problem-solving, and organizational skills.
Excellent attention to detail.
Effective written and verbal communication skills.
Ability to learn new systems and technology quickly.
Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications

Experience using Excel for data analysis, reporting, pivot tables, formulas, or charts.
Coursework or project experience involving data analysis, information systems, programming, or business technology.
Exposure to application testing, troubleshooting, or technical support through coursework, internships, student organizations, or extracurricular activities.
Interest in digital banking, financial technology (FinTech), banking operations, or business systems.

Who Should Apply? This internship is a great fit for students who are curious about technology, enjoy solving problems, love working with data, and want to understand how digital products support customers every day. Whether your interests are in technology, analytics, systems management, FinTech, product development, or business operations, you'll gain valuable real-world experience while building the skills needed for long-term career success. If you're excited about technology, eager to learn, and looking for an opportunity to make an impact while building your future career, we'd love to have you join our team this summer.

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

Computer technology
Data analysis
Customer experience
Research
Solve ICT system problems
Microsoft Excel
Documentation
Process improvement
Troubleshooting
Reporting
Business processes
Workflow
Collaboration
Communication skills
Project management
Presentation skills
Problem solving
Teamwork
Leadership
Computer science
Computer skills
Organizational skills
Attention to detail
Technical support

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