Desk Receptionist

ROCKLAND COUNTY YMCA

YMCA JOB DESCRIPTION OUTLINE

NON-EXEMPT JOB DESCRIPTION

AS OF MARCH 2021 GRADE LEVEL: IV

TITLE: Desk Receptionist ASSOCIATION: Rockland County YMCA DEPARTMENT: Membership SUPERVISOR: Vice President Membership and Fitness

GENERAL FUNCTION:

Greet callers in person and by phone Provide information and direct callers or visitors to proper person and/or location Perform some basic clerical duties Sell memberships, handle money, make change, and give receipts

ENTRY REQUIREMENTS:

High School graduate or equivalent Strong public relations and communication skills Some general clerical skills

JOB REQUIREMENTS:

• Knowledge of all programs, schedules, fees and special events in place or taking place in the YMCA and the ability to communicate that information to members and prospective members
• Responsibility for maintaining records on all transactions and calls
• Handling of day to day operations of the member service area
• Wear staff shirt and name tag and dress appropriately for position

JOB SEGMENTS:

• Ensure that only members and their guests enter the facility
• Report any incidents or problems immediately to the Vice President of Membership or Desk Coordinator
• Verify the person’s membership is up to date
• Sell memberships on the phone or in person
• Operate simple office machinery
• Find and maintain records in RCYMCA software program
• Receive money, write receipts, make change and print summary report of all transaction from shift
• Keep reception area orderly and attractive
• Provide initial information on programs and services
• Answer telephone and take accurate messages
• Keep accurate records of any incidents

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