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Project Manager I
Centene Management Company LLC
Remote, United States
Support the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project…
Added 1 min ago
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Manager, Enterprise Risk Management
DAVITA
Denver, CO
- $85,000 to $135,000 USD / year
Certificate of Insurance (COI) Program Administration: Oversee the intake, issuance, and compliance of Certificates of Insurance (COIs) for incoming third-party vendors and outgoing DaVita…
Added 1 min ago
UP
HR Onboarding Coordinator
US Physical Therapy
Garden City, NY
- $60,000 to $65,000 USD / year
You’ll play a key role in supporting day-to-day HR operations, with a strong focus on onboarding, compliance, and backend HR processes. This position offers hands-on exposure to multiple…
Added 1 min ago
Transportation Support Specialist
Recovery Centers of America
St. Charles, IL
POSITION OVERVIEW: The Transportation Support Specialist provides transportation to patients to and from treatment, and to destinations such as medical appointments, urgent care visits, and…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Manager
CVS Health
Zanesville, OH
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 2 mins ago
CH
Staff Pharmacist Full Time
CVS Health
Columbus, OH
- Full-time
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Ann Arbor, MI
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Ann Arbor, MI
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Ann Arbor, MI
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Operations Manager
CVS Health
Indianapolis, IN
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
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Pharmacy Technician
CVS Health
Baxter, MN
- $17 to $27 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
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Pharmacy Technician
CVS Health
Nederland, TX
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
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Pharmacy Technician
CVS Health
San Antonio, TX
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
General Services Coordinator (Opus Select)
Westminster-Canterbury on Chesapeake Bay
Virginia Beach, VA
The General Services Coordinator is responsible for overseeing all maintenance operations for Opus Select. This position ensures the property is safe, well-maintained, compliant with all…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Houston, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
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Pharmacy Technician
CVS Health
Helotes, TX
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Katy, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Operations Manager
CVS Health
Austin, TX
- $18 to $28 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Austin, TX
- $16 to $24 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Lead Technician
CVS Health
Center, TX
- $18 to $27 USD / hour
As a Lead Technician, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store. Lead Technicians use and build upon the…
Added 2 mins ago
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Pharmacy Technician
CVS Health
Commerce, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Clarksville, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Blue Springs, MO
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…

Rocket Travel, Inc.

Operations Specialist - Chicago

Chicago, IL, United States

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Job details

Experience: 1-5 years of experience
Posting language: English
Posted: Sep 3, 2026

Original job description

Get to Know Our Team

The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity

As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the different parts of their partner journey; from sign-up, on-boarding and payouts to optimizing our internal and external partner Knowledge Center.

You will be responsible for driving innovation and quality improvement projects and are expected to be an expert in one or more of the operations area:

Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration

You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.

Excellent communication and organizational skills are required in this role.

You will be based in Winnipeg Canada reporting to your Team Lead / Manager within the B2B team

What You'll Be Doing:

Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s

Handles tickets and projects in one or more areas of expertise:

Managed Partners:

Contracting:
Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners
Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools)
Train and support account managers in the processing and coordination of all Contracting requests
Payments:
Coordinate creation of credit slips and payment batches for all Partners
Investigate payment issues and/or commission errors and come up with innovative, scalable solutions
Dispute management
Perform pre-emptive account maintenance to prevent failed payments
Using SQL queries combining tables, perform commission errors or data discrepancy investigations
Train and support account managers and partners on all Financial and Payment requests

Self Serve:

Partner experience:
Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)
Analysis of Partner-facing campaigns and surveys
Work collaboratively with Business Performance team to align priorities
Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience

What You'll Bring:

Strong operational mindset required; 3+ relevant experience in Global Operations department preferred
Strong project management skills, with experience leading cross-functional initiatives from planning through execution
Commercially minded and result driven;
High learning ability;
Highly organised, can work to deadlines and manage multiple and competing projects
Clear communicator who can explain complex problems in a simple way to senior stakeholders
Excellent attention to detail
Thrives in a fast-paced and ambiguous environment
High integrity, with an ability to develop deep and lasting internal relationships
Someone who can “Be Brave and Own It”: Independent, proactive and self-motivated
Skilled at managing expectations and securing internal resource
Strong customer service ethos
Drives high standards in themselves and in their colleagues
High learning ability
Good communication skills and fluency in both spoken and written English
Proactive self starter with the ability and willingness to take ownership
Very well-organized with a critical mind-set
Bachelor degree or Masters Degree
1-5 years of experience
Analytical skills, able to build, interpret and action reports
Good project management skills
Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required;
Specific skills/ knowledge applies based on function:

•

Contracting: legal background preferred
Payments: SQL knowledge
Experience Salesforce or other CRM/ticketing systems required

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for Chicago is: $77,000 - $85,000 + Annual Bonus Potential + Benifits

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Diversity at Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).

Equal Opportunity Employer

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

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