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Senior Quality Assurance Manager
Actalent
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- $69 to $80 USD / hour
…execution of complex quality initiatives, enhances Quality Systems and platforms, and ensures alignment with industry standards and best practices. The role collaborates closely with…
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Service Manager
Actalent
Valley City, OH
- $52 to $72 USD / hour
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Production Manager
Actalent
Panama City, FL
- $120,000 to $150,000 USD / year
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Electrical Engineer
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No travel, desk work schematics designPotential for a hybrid schedule after earning the trust of the manager You will be involved in designing, building, and supporting complex diagnostic,…
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Career Fair /Open Interviews
Henley VIOC
San Francisco, CA
- $24 USD / hour
…players and leaders! Come learn about our award-winning training program that can take you from entry-level technician to service center manager. We welcome all types of talent – no matter…
Added 2 mins ago
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Accounting Associate II
eSimplicity
Columbia, MD
- $66,100 to $90,000 USD / year
Maintain and manage program budgets for federal government contracts, including monthly financial reports, variance analyses, forecasts and estimates at completion (EACs).
Added 2 mins ago
Senior Acquisition Security Manager
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Odyssey has an exciting opportunity for a Senior Acquisition Security Manager supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB, OH. This is an…
Added 3 mins ago
Senior Support Manager
Telligen
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Foster strong relationships with community stakeholders to support program goals and client needs
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Auxiliary Plant Operator
NAES
Lockport, NY
- $31.1 to $43.63 USD / hour
…Facility by operating and monitoring plant equipment and auxiliary systems in the field. This position performs equipment rounds, operational testing, water chemistry, minor maintenance,…
Added 3 mins ago
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Relief Operator
NAES
Sparks, NV
- $34.91 to $46.94 USD / hour
Maintain supporting mechanical systems, including pumps, compressors, fans, heat exchangers, fuel gas equipment, lubrication and cooling systems, piping, and related components.
Added 3 mins ago
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Operating Technician
NAES
Aquasco, MD
- $21.78 to $59.43 USD / hour
Assist in the start-up, shutdown, and routine operation of power plant systems, ensuring smooth and efficient processes.
Added 3 mins ago
Commercial Specialist
AutoZone
Santa Fe, NM
Lead the commercial department in the absence of the Commercial Sales Manager.
Added 3 mins ago
Commercial Specialist
AutoZone
Cartersville, GA
Lead the commercial department in the absence of the Commercial Sales Manager.
Added 4 mins ago
Commercial Specialist
AutoZone
Newberg, OR
Lead the commercial department in the absence of the Commercial Sales Manager.
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Care Partner- SAU
Chesapeake Regional Healthcare
Chesapeake, VA
Manage phones and other communication systems to provide effective and timely communication
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SCHOOL CUSTODIAL CLEANER
ABM US
Green Bay, WI
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
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Night Floor Technician
ABM US
Nashville, TN
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
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Sr Engineer Electrical
Zachry Group
Downers Grove, IL
…great opportunity under direction and guidance from department manager to get involved and assist in the planning, design, development and leading of Electrical Engineering projects in the…
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Carlisle
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We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
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Cloud System Engineer III
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Silver Spring, MD
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Added 7 mins ago
Experience Acceleration Developer
United States - Genesys Cloud Services, Inc.
Indianapolis, IN · Virtual Office, CA · Virtual Office, NC
…AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build…
Added 7 mins ago
Contract Manager
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Contract Manager is the liaison between contractors, program staff, Procurement and Contracting Services (PCS) and Contract Oversight and Support Section staff. The Contract Manager…
Added 8 mins ago
NM
Security Officer I - Woodstock, Part-time, Nights
Northwestern Memorial Healthcare
Woodstock, IL
- $20 to $29 USD / hour
- Part-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 9 mins ago
TT
Facilities Services Project Manager
The Trustees of Union College in the Town of Schenectady in the State of New York
Schenectady, NY
- $85,000 to $90,000 USD / year
Budget Management: Responsible for the reporting of budgets, and works with Business Manager to review budgets and forecast expenditures (including the director for deviations from plan).…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Phoenix, AZ, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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