Jobs in the United States

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Added 1 min ago
Product Owner I
Frost Bank
San Antonio, TX
Experience in product management, customer experience management, business analysis, software engineering, banking, finance, or a related field
Added 4 mins ago
SO
Senior Laboratory Technician, Math/Science/Engineering
South Orange County Community College District
Mission Viejo, CA
- $6,505 to $9,199 USD / month
Added 8 mins ago
G
Commercial Superintendent *Ground-up Projects*
GPAC
Montclair, NJ
- $120,000 to $145,000 USD / year
Ability to read and interpret architectural and engineering drawings.
Added 9 mins ago
Field Service Engineer III
Thermo Fisher Scientific
AR · AL · FL · GA · IL · KY · MI · MO · OH · TX
Collaborate with Technical Support, Sales, Applications, and Engineering teams to address customer needs and improve the overall service experience.
Added 11 mins ago
B
Product Manager, Grid
Baseten
San Francisco, CA · New York, NY
- $200,000 to $400,000 USD / year
- A technical background in software engineering, ML engineering, research, or equivalent hands-on experience.
Added 11 mins ago
T
Designer, Structural Engineering
TKDA
Bloomington, MN
- $70,000 to $82,000 USD / year
Our employee-owned and multi-disciplined team has an opportunity available for a Structural Engineering Designer / Specialist who has extensive experience modeling and designing a variety…
Added 13 mins ago
Senior Manager of Digital Quality Systems
Anduril Industries
Costa Mesa, CA
…The right person for this role lives at the intersection of software and quality engineering, someone who can design a data model, review code, ship in sprints, and understand how…
Added 16 mins ago
SP
Project Manager – Systems Safety & Science Lab Readiness
Simplexity Product Development
North Reading, MA
- $65 to $125 USD / hour
· Track dependencies across perception, sensing, hardware, and software; bring the implications of proposed architecture changes to the appropriate stakeholders and decision-makers
Added 18 mins ago
Associate Outreach Consultant
TRC Companies, Inc.
Melville, NY
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 18 mins ago
Product Marketing Lead
TRC Companies, Inc.
Denver, CO
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 18 mins ago
TT
Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
- Two to four years of software engineering experience in robotics, automation, or embedded systems.
Added 18 mins ago
TT
Founding Product Designer
True Talent Solutions Partners
New York, NY
- $170,000 to $220,000 USD / year
On-site, five days per week in New York, New York.
Added 18 mins ago
TT
Technical Recruiter
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $225,000 USD / year
- Lead full-cycle recruiting for software engineering, infrastructure, applied AI, and product engineering roles.
Added 18 mins ago
J
Senior Marketing Operations Engineer
Jobgether
Remote, United States
- $149,000 to $195,000 USD / year
…lifecycle processes, and AI-powered workflows. This hands-on engineering role combines software development, data analytics, marketing technology, and automation to transform how marketing…
Added 18 mins ago
Associate Mid-Market Account Manager
Jobgether
Remote, United States
The Associate Mid-Market Account Manager will manage and grow relationships with mid-market customers, helping them achieve their business objectives through software solutions.
Added 21 mins ago
Outside Sales
Talnt
Pompano Beach · Pompano Beach, FL
Alternatively, hands-on experience in electrical systems, industrial maintenance, electrical installation, engineering, automation, or a related technical field with an interest in pursuing…
Added 21 mins ago
Industrial Sales Manager
Talnt
Pompano Beach · Pompano Beach, FL
Alternatively, hands-on experience in electrical systems, industrial maintenance, electrical installation, engineering, automation, or a related technical field with an interest in pursuing…
Added 23 mins ago
Software Engineer II, Fintech
Twitch
San Francisco, CA
Twitch's Enterprise Platform & Technology (EPT) organization is looking for a Software Development Engineer II to build agentic AI systems on AWS that power Finance and enterprise functions…
Added 23 mins ago
Summer 2027 AI Full Stack Developer Consulting Intern
Elire
Minneapolis, MN
The AI Full Stack Developer Consulting Intern will focus on building and reviewing software in an AI-enabled development environment. This role is designed for a strong programmer who can…
Added 26 mins ago
Jr. Data Engineer
Amentum
Springfield, VA
…This role offers the opportunity to grow your skills in data engineering, cloud platforms, and secure software…
Added 26 mins ago
Senior UI/UX Designer
Amentum
Merrifield, VA · Arlington, VA
Day shift, Monday through Friday · Office environment, light physical demands, must have ability to attend to mental tasks for the duration of the workday
Added 26 mins ago
Senior UI/UX Designer
Amentum
Merrifield, VA · Arlington, VA
Day shift, Monday through Friday · Office environment, light physical demands, must have ability to attend to mental tasks for the duration of the workday
Added 27 mins ago
POS1454 - DIR ENTERPRISE ARCHITECT & TECH
Envision Healthcare
Remote, United States
…leadership to optimize the total cost of ownership of the IT software portfolio. Serving as a trusted advisor to business and IT leaders, this role guides enterprise technology decisions…
Added 27 mins ago
Data Center Engineer
Performix
Dallas, TX
may come from either an engineering or technician background, provided they
Added 27 mins ago
Software Development Engineer - Developer Platform
Workday, Inc.
CO
As a Software Engineer on the Developer Platform team, you will build and improve the front-end surfaces and developer tooling that make up the Workday Developer Portal. You will execute…

Rocket Software

Senior Customer Success Manager - Mobius

Phoenix, AZ, United States

$83,000 to $112,050 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Apply on usnlx.com About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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Jobs in the United States

Product Owner I

Senior Laboratory Technician, Math/Science/Engineering

Commercial Superintendent Ground-up Projects

Field Service Engineer III

Product Manager, Grid

Designer, Structural Engineering

Senior Manager of Digital Quality Systems

Project Manager – Systems Safety & Science Lab Readiness

Associate Outreach Consultant

Product Marketing Lead

Robotics Software Engineer

Founding Product Designer

Technical Recruiter

Senior Marketing Operations Engineer

Associate Mid-Market Account Manager

Outside Sales

Industrial Sales Manager

Software Engineer II, Fintech

Summer 2027 AI Full Stack Developer Consulting Intern

Jr. Data Engineer

Senior UI/UX Designer

Senior UI/UX Designer

POS1454 - DIR ENTERPRISE ARCHITECT & TECH

Data Center Engineer

Software Development Engineer - Developer Platform

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Jobs in the United States