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SAP NS2 Federal Delivery Executive
SAP IT Business Systeme
Remote, United States
- $151,900 to $340,900 USD / year
Proven leadership delivering complex SAP programs and technology initiatives for U.S. Federal Government and Department of Defense (DoD) customers. Strong expertise in program governance,…
Added just now
Compliance Investigator
Chickasaw Business Solutions, LLC
NY
Collaborates on investigations involving breaches of confidential information and other high-impact cases under the guidance of the regional manager and program manager.
Added 1 min ago
Senior Manager, Insights, Amazon Focus
Tinuiti
Remote, United States
…growth killer of all - and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams…
Added 1 min ago
VH
Dietitian (Clinical)
Veterans Health Administration
Green Bay, WI · Appleton, WI
- $50,460 to $97,087 USD / year
Utilizes virtual care technology to improve access to care.
Added 1 min ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Dulles Airport, VA
- $103,604 to $160,571 USD / year
…NAS. Serves as the principal technical specialist, a project manager, on the major projects and/or program areas, resolving unique technical problems without managerial intervention,…
Added 1 min ago
CN
Supervisory Librarian
Commander, Navy Installations Command
Virginia Beach, VA
- $32 to $34 USD / hour
- Maintains currency in library management trends, technology, techniques and materials. Applies knowledge to create and achieve program goals and objectives.
Added 1 min ago
CS
Donor Relations Coordinator
CROSSROADS SCHOOL FOR ARTS & SCIENCES
SANTA MONICA, CA
- $28.85 to $31.25 USD / hour
Collaborate with Database Manager, Communications team and other internal stakeholders to gather information, stories and other related content
Added 3 mins ago
Manager, Program Management
L3Harris
Camden, AR
…mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 3 mins ago
ED
Education Program Assistant 1, Education Program Assistant Trainee 1 (NY HELPS), Box OP-2053/51856
Education Department, State
Albany, NY
- $56,183 to $71,719 USD / year
…Office of the Professions (OP) is seeking to fill an Education Program Assistant 1 (EPA 1) position in the Office of the State Boards for Dentistry, Chiropractic & Optometry. The EPA 1 will…
Added 4 mins ago
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Logistics Technical Planner/Integrator
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…provide strategic logistics planning, process improvement, and technology integration support to the Office of Facilities, Logistics & Services. The position will focus on modernizing…
Added 4 mins ago
RN II
Arkansas Children's
Springdale, AR
Associate's degree or equivalent from two-year college program or technical school or nursing diploma
Added 4 mins ago
DIRECTOR DINING SERVICES II - Springdale, AR
Compass Group, North America
Springdale, AR
The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position…
Added 4 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Fayetteville, AR
- $79,400 to $139,900 USD / year
Reporting Relationship:Financial Planning & Analysis Manager
Added 4 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Bentonville, AR
- $132,500 to $338,300 USD / year
…ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.…
Added 4 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Bentonville, AR
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 4 mins ago
W
(USA) Manager, Communications
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The (USA) Manager, Communications (Social Media) owns and scales LinkedIn as a strategic growth channel for Walmart Data Ventures (WDV) across the U.S., Canada, Mexico, and future…
Added 4 mins ago
W
(USA) Senior Manager, Procurement
Walmart
Bentonville, AR
- $90,000 to $180,000 USD / year
Role summary: The Senior Manager, Procurement leads the development and execution of strategic sourcing and category management initiatives to drive cost efficiencies and mitigate risks.…
Added 4 mins ago
AU
Security Officer Flex Unarmed Patrol Driver Travel
Allied Universal
Little Rock, AR
- $16.84 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 4 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Little Rock, AR
Gathers and reviews relevant clinical information (e.g., labs, monitoring parameters, and medication history) to support refill requests.
Added 4 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Little Rock, AR
Assists the pharmacist in collecting clinical and other patient information and maintaining appropriate records as required by regulation and policy.
Added 4 mins ago
EI
Mine Safety and Health Administration (MSHA) Trainer/Project Manager
Eastern Iowa Community College
IA
- $79,000 to $98,800 USD / year
…guidance, and project management. The MSHA Trainer/Project Manager will expand EICC’s MSHA training capacity by providing instruction, technical assistance, and specialized safety solutions…
Added 4 mins ago
Engineer I- Sr. (Utility)
Entergy
Little Rock, AR
Degrees in engineering technology (typically, Electrical, Mechanical, Civil, Chemical, and Industrial) from a four-year accredited institution with PE may be considered.
Added 4 mins ago
Sr Manager - Proj/Prog
Maximus
Little Rock, AR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 4 mins ago
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Customer Support Specialist
Boulevard
Remote, United States
- $31.25 USD / hour
…many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that…
Added 4 mins ago
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Facets Product Consultant - Manager
Cognizant
Little Rock, AR
- $113,000 to $130,000 USD / year
…collaborate with business stakeholders, product teams, and technology teams to translate healthcare payer needs into effective solutions, optimize product functionality, and drive…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Phoenix, AZ, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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