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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
…technical escalation point for the global Information Security program. This is a hands-on senior individual contributor role responsible for leading complex security investigations,…
Added just now
Mold Tooling Engineering Manager
Amphenol Alden Products Company
Stoughton, MA
…We currently have an exciting opportunity for a Mold Tooling Engineering Manager at our new Stoughton MA facility. Job Summary: Position is responsible for providing senior-level mold…
Added just now
Global Supply Chain Manager
Amphenol Alden Products Company
Stoughton, MA
…looking for an accomplished, forward-thinking Global Supply Chain Manager to lead and strengthen our global supply chain organization. Based at our new Stoughton, MA facility, this is an…
Added just now
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Essentials of Manufacturing - Environment, Health, and Safety (EHS)
Saint-Gobain
TAUNTON, MA
- $72,500 to $111,500 USD / year
…manufacturing, our 18-month Essentials of Manufacturing (EOM) program empowers engineers to step into the future of the industry. Through our advanced engineering development program, you…
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International Logistics Manager
SOLO World Partners LLC
Riverview, MI
…services encompass various aspects, including material planning, program management, POC finance, engineering, program management, customs brokering, global sourcing, door-to-door…
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Technical Program Manager
ITW
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 1 min ago
AR
Journeyman-level DoD/NC3 Test Manager
Applied Research Solutions
Bedford, MA
- $115,000 to $122,000 USD / year
Applied Research Solutions is seeking a Journeyman Test Manager to support critical Nuclear Command, Control, and Communications (NC3) programs at Hanscom AFB in Bedford, MA. This position…
Added 1 min ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 1 min ago
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Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
Applied Research Solutions is seeking a Data Manager to provide support to the Command, Control, Communications, and Battle Management Division (C3BM).
Added 1 min ago
Manager, Scheduling
RTX Corporation
andover, MA
Raytheon has an opening for a Manager, Scheduling at our Andover, MA facility. The successful candidate has experience with Material Requirements Planning (MRP) systems in a manufacturing…
Added 1 min ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
…committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable,…
Added 1 min ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Boston, MA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 1 min ago
Senior Construction and Ops Support LNG
GE Vernova
Boston, MA
We are seeking an expert Site Construction Manager to lead field execution for our Electrical Balance of Plant (eBOP) to support our clients LNG projects. You will ensure that all…
Added 1 min ago
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Product Manager Intern (Class of 2028)
Publicis Groupe
Boston, MA
- $30 to $33 USD / hour
As a Product Manager Intern, you’ll gain first-hand experience creating imaginative solutions for our clients and you’ll see your ideas become reality. You will be on a team with…
Added 1 min ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Boston, MA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 1 min ago
Job Title Sr Anlyst, Procurement
RTX Corporation
boston, MA
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 1 min ago
Fleet Systems Coordinator
State of Massachusetts
Boston, MA
…Executive Branch fleet. Reporting to the Fleet Information Systems Manager, this position plays a key role in maintaining fleet-related information systems, supporting data integrity,…
Added 1 min ago
Engineering Manager - Thermal-Mechanical Design for Nuclear Power applications
GE Vernova
Boston, MA
Engineering Manager – Thermal-Mechanical Design
Added 1 min ago
Integrations Program Manager
Meta
Boston, MA
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 1 min ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Boston, MA
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 1 min ago
Product Marketing Manager
Meta
Boston, MA
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 1 min ago
Regulatory Readiness Program Manager
Meta
Boston, MA
Regulatory Readiness Program Manager Responsibilities:
Added 1 min ago
Network Development Manager
Meta
Boston, MA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 1 min ago
Archer IRM Developer / Administrator
Cognizant
Boston, MA
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 1 min ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
HII Unmanned Systems is seeking an experienced Quality Assurance Manager (Mgr Quality 3) to lead our newly expanded Quality Assurance organization. In this strategic role, you will help…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Phoenix, AZ, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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