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Added 10 mins ago
General Engineer
Department Of Energy
Morgantown, WV
…environmental and nuclear challenges through transformative science and technology solutions. The Office of Legacy Management office works to fulfill the Department of Energy's post-closure…
Added 11 mins ago
Product Marketing Manager
Meta
Charleston, WV
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 11 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Charleston, WV
Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate…
Added 11 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Charleston, WV
Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate…
Added 11 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Charleston, WV
Prepares and documents refill authorization requests using pharmacy technology systems in accordance with state law, policies, and protocols.
Added 11 mins ago
Product Manager - Technical
Intermountain Health
Charleston, WV
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 18 mins ago
Program Manager
Kratos Defense & Security Solutions, Inc.
Crane, IN
The Program Manager leads complex defense technology, sustainment, modernization, and integration efforts in support of U.S. Government customers. The selected candidate will be responsible…
Added 19 mins ago
W
Auto Care Center Service Manager
Walmart
LAFAYETTE, IN
- $19 to $32 USD / hour
…Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 19 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Indianapolis, IN
Prepares and documents refill authorization requests using pharmacy technology systems in accordance with state law, policies, and protocols.
Added 19 mins ago
Senior Coronary District Manager - Central North
Medtronic
Indianapolis, IN
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 19 mins ago
Product Manager - Technical
Intermountain Health
Indianapolis, IN
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 19 mins ago
Study Design Lead – Clinical Research , Central Labs Services
Labcorp
Indianapolis, IN
…and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most…
Added 19 mins ago
Field Specialist I, Advanced CIP
Ricoh Americas Corporation
Indianapolis, IN
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
Added 19 mins ago
Product Marketing Manager
Meta
Indianapolis, IN
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 19 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Indianapolis, IN
Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate…
Added 19 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Indianapolis, IN
Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate…
Added 34 mins ago
Principal Material Project Manager
Leidos
Huntsville, AL
It’s Monday morning in Huntsville. A long-lead component is slipping, a supplier is quiet, and the program manager needs an answer before the next status review. The schedule is tight, the…
Added 44 mins ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 45 mins ago
Sr. Full Stack Engineer (Infrastructure)
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 47 mins ago
W
Auto Care Center Service Manager
Walmart
SAGINAW, MI
- $19 to $32 USD / hour
…Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 47 mins ago
Substation Department Manager (Ann Arbor Substation Dept)
WSP USA
Ann Arbor, MI
…Business Unit is currently accepting applications for a Department Manager (DM) for the Substation Department in Ann Arbor, MI reporting to the Midwest Vice President, Region…
Added 47 mins ago
Staff Full Stack Engineer (Infrastructure) - ExPat
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 47 mins ago
Windows - Full Stack Engineer
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 47 mins ago
Windows - Sr. Full Stack Engineer - ExPat
Lockheed Martin
Colorado Springs, CO · Colorado Springs
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 49 mins ago
Electronic Engineer - SW Infrastructure
CORP-Corporate Office
United States
Develop toolsets to exploit large sets of operational data supporting the maintenance of communication subsystems and advanced payload technologies.

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Phoenix, AZ, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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