Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Cyber Anst I
BAE Systems
Clearfield, UT
Serve as Cybersecurity technical advisor and point of contact to the MMIII Program Manager
Added just now
IT Program Manager (Senior)
BAE Systems
Herndon, VA
We are looking for an IT Program/Project Manager to oversee and execute complex projects. This role ensures successful delivery of professional services engagements, while maintaining high…
Added just now
Senior Technical Product Manager
GE Vernova International LLC
United States
As a Senior Technical Product Manager, you will serve as a strategic bridge between Treasury & Tax Product Management, M&A leadership, and engineering teams, driving the vision, roadmap,…
Added just now
Senior Wind Technician - Travel (United States)
GE Vernova International LLC
Remote, United States
…Technician – Travel partners and communicates with the Resource Manager and Site Leadership to execute on contract requirements and timelines and ensures alignment with the GE Vernova…
Added just now
Senior Wind Hub Technician - TX10 (Lubbock, TX Area)
GE Vernova International LLC
Remote, United States
…Technician partners and communicates with the Site Lead and Manager to execute on…
Added just now
Wind Hub Technician - TX16 (Hereford, TX Area)
GE Vernova International LLC
Remote, United States
…Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with GE Vernova…
Added just now
Project Sourcing Manager (PSM)
GE Vernova Operations LLC
Remote, United States
…Sourcing commitments towards the project by acting as a project manager for the Sourcing scope in the…
Added just now
Senior Wind Hub Technician - TX16 (Hereford, TX Area)
GE Vernova International LLC
Remote, United States
…Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with GE Vernova…
Added just now
Sr Services Manager 3 - Digital Project Management
GE Energy Management Services, LLC
United States
…customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts…
Added just now
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Headquarters, Air Force Reserve Command
Eglin AFB, FL
…Plans and Integration branch first level supervisor providing technical development of assigned work force and management of wing's readiness/deployment programs. To train reservists in the…
Added just now
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
…internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to…
Added just now
Manager, Data Platforms Admin (DBA)
Capital District Physicians Health Plan, Inc.
United States
The Manager of Data Platform Administration plans, directs, and evaluates the work of Data Platform Administration team in the planning, design, development and maintenance of new and…
Added just now
Laboratory Assistant PRN
HCA Healthcare
Atlantis, FL
Lab Assistant / Phlebotomist performs any three of the following non-technical functions under the supervision of the department supervisor, manager or director. They collect specimens,…
Added just now
Laboratory Assistant
HCA Healthcare
Loxahatchee, FL
Lab Assistant / Phlebotomist performs any three of the following non-technical functions under the supervision of the department supervisor, manager or director. They collect specimens,…
Added just now
RN PAT
HCA Healthcare
Aventura, FL
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added just now
CE
Project Controls Manager - Transit
Colliers Engineering & Design
Los Angeles, CA
- $170,000 to $210,000 USD / year
Ramos CS, now part of Colliers Engineering & Design, is an engineering, program, and construction management firm providing quality transit, transportation, and infrastructure consulting…
Added 1 min ago
FA
Management and Financial Analyst
Federal Aviation Administration
Des Moines, WA
- $101,771 to $194,772 USD / year
Provides comprehensive technical services on the control and disbursement of grant-in-aid funds. Tasks include but are not limited to, independently tracking and providing guidance to…
Added 1 min ago
CN
Human Resources Assistant
Commander, Navy Installations Command
Naval Air Station Jacksonville, FL
- $25 to $30 USD / hour
Performs administrative and technical support work in a variety of personnel functions. Processes the full range of personnel actions for craft and trade and pay band nonappropriated fund…
Added 1 min ago
VH
Registered Nurse - Cancer Care Navigator
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 1 min ago
VH
Registered Nurse (CLC)
Veterans Health Administration
Bedford, MA
- $92,959 to $183,145 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Medical Supply Technician (Sterile Processing) - Quality Assurance
Veterans Health Administration
Amarillo, TX
- $54,727 to $71,147 USD / year
…performance and outcomes as it relates to the quality assurance…
Added 1 min ago
VH
Clinical Laboratory Scientist
Veterans Health Administration
Houston, TX
- $67,931 to $130,702 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Registered Nurse-Inpatient Mental Health
Veterans Health Administration
White River Junction, VT
- $79,295 to $138,124 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Staff Assistant
Veterans Health Administration
Vancouver, WA
- $89,508 to $116,362 USD / year
…team, functioning as a key administrative, operational, and program management resource for VISN executives and VISN-wide strategic initiatives. This position is part of the Veterans Health…
Added 1 min ago
VH
Sewing Machine Operator
Veterans Health Administration
Fayetteville, AR
- $21 to $24 USD / hour
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Honolulu, HI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job