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Added 4 mins ago
Emerging Store Manager
Walgreens
ARLINGTON, VA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 4 mins ago
Emerging Store Manager
Walgreens
DUMFRIES, VA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 4 mins ago
Emerging Store Manager
Walgreens
WOODBRIDGE, VA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 4 mins ago
Emerging Store Manager
Walgreens
ANNANDALE, VA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 4 mins ago
Emerging Store Manager
Walgreens
BRISTOW, VA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LAKE GEORGE, NY
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 4 mins ago
W
Pharmacy Operations Manager
Walgreens
LITTLE SILVER, NJ
- $22.5 to $35.75 USD / hour
…Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and…
Added 4 mins ago
W
Senior Pharmacy Technician
Walgreens
JACKSON, MS
- $19.75 to $27.5 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WILLOWBROOK, IL
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 4 mins ago
W
Pharmacy Customer Service Associate
Walgreens
HONOLULU, HI
- $17.5 to $21.5 USD / hour
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
AUGUSTA, GA
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 4 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WESTON, FL
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 4 mins ago
W
Pharmacy Operations Manager
Walgreens
GILBERT, AZ
- $22.5 to $35.75 USD / hour
…Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and…
Added 6 mins ago
Principal Tech Program Manager, GES NA, Technical Vendor Management, Design and Construction
Amazon.com Services LLC
Boston, MA · Austin, TX · Nashville, TN · Arlington, VA · Bellevue, WA · New York, NY · Irving, TX · San Francisco, CA · Houston, TX
Amazon is searching for an innovative and solutions-oriented Technical Program Manager who is able to collaborate effectively with internal and external technical teams and be responsible…
Added 15 mins ago
Education and Competency Coordinator
Indiana Organ Procurement Organizat
Indianapolis, IN
Coordinates and maintains approved learning and competency assignments, due dates, completion records, and reporting within the Learning Management System (LMS) and competency management…
Added 16 mins ago
Dining Services District Manager
Healthcare Services Group, Inc.
BERKELEY SPRINGS, WV
Join Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. At HCSG, we are passionate about…
Added 19 mins ago
Senior Manager, Behavioral Health, Psychology
Kaiser Permanente
Rancho Cordova, CA
Drives program development and management by: planning and coordinating adjustments to current therapy programs and future program implementation (e.g., in-/out-patient psychotherapy,…
Added 35 mins ago
QA Manager
ACS Manufacturing, Inc
Abbeville, SC
Job Summary: The QA Manager leads the site Quality Assurance function and maintains the effective execution and continuous improvement of ACS Manufacturings Quality Management System (QMS).…
Added 35 mins ago
EC
Infrastructure Specialist
Eaton Corporation
Greenwood, SC
- $84,000 to $123,000 USD / year
Lean Daily Management: - Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Daily Gemba Walks). Maintain accurate ServiceNow records and manage ticket queues for…
Added 35 mins ago
SR
DWPF Vitrification Building Manager
Savannah River Mission Completion
Aiken, SC
- $85,152 to $153,240 USD / year
Maintains accountability of special nuclear material (SNM) through inventories, safeguards, and security and records management
Added 35 mins ago
Support Associate III Foreign Language (Spanish)
CGI Technologies and Solutions, Inc.
Charleston, SC
Under the direct supervision of the CGI Management personnel, the Bilingual (English/Spanish) Support Associate assists the Customer Service department in completing the various duties in…
Added 44 mins ago
Senior Manager, Partner Product Enablement & Advocacy
ServiceNow
Mountain View, CA
This is a high-impact opportunity to sit at the intersection of product management, partner enablement, and customer advocacy within one of ServiceNow's most strategically important and…
Added 47 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
The Assistant Project Manager supports the Project Management staff in servicing clients to meet the Client Service Organization mission.
Added 47 mins ago
A1
Nutrition Services - Secondary Training Manager (Middle School)
Adams 12 Five Star Schools
THORNTON, CO
- $24.14 to $30.51 USD / hour
Nutrition Services - Secondary Training Manager (Middle School) JobID: 15945
Added 47 mins ago
Logistics Management Specialist
Federal Aviation Administration
Longmont, CO
Summary Serves as a Logistics Management Specialist within the FAA, Western Service Area Technical Operations, Logistics Program at the District level. Responsibilities F-Band: Performs…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Honolulu, HI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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