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Added 3 mins ago
Senior Cloud Partner Marketing Manager
NVIDIA Corporation
Remote, United States
NVIDIA, industry leader in AI, is looking for a Sr Marketing Manager to join our Cloud Partner Marketing team. This exciting opportunity will expose you to our latest and greatest…
Added 4 mins ago
Director of Clinical Education (RN)
Diversicare Healthcare Services & Diversicare Ther
Pell City, AL
Assists with the Continuous Quality Improvement Program as needed.
Added 4 mins ago
Project Control Specialist B - 519107
Tennessee Valley Authority
ATHENS, AL
Supervision and guidance are provided by the first-line manager and are generally limited to overall objectives. The incumbent plans and executes the work with minimal supervision.
Added 5 mins ago
V
Account Manager ll
Veralto
Mobile, AL
- $75,000 to $100,000 USD / year
ChemTreat’s sales support opportunities are specific to water treatment and require an individual with technical knowledge within the industry. This water treatment technical…
Added 5 mins ago
Registered Nurse Surgery Center
Fresenius Medical Care
Mobile, AL
…service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization policy…
Added 5 mins ago
First Line Electrical Engineering Manager
The Boeing Company
Huntsville, AL
Boeing Defense, Space & Security (BDS) is searching for a dynamic First Line Electrical Engineering Manager to join our cutting-edge team in Huntsville, AL . In this pivotal role, you'll…
Added 5 mins ago
Senior Director, Plant Manager – Missile Integration & Electronics
Leidos
Huntsville, AL
Cross-Functional & Customer Collaboration: Work closely with Program Management, Engineering, Quality, Supply Chain, Finance, and customer representatives to align production execution with…
Added 5 mins ago
Sentinel Specialty Systems Engineering SSE Supplier Validation Section Manager 2
Northrop Grumman
Huntsville, AL
…Engineering (SSE) Specialty Engineering team. As a Section Manager you will be expected to spend approximately 20% of your effort on Functional Homeroom (FHR) responsibilities with 80% of…
Added 5 mins ago
Archer IRM Developer / Administrator
Cognizant
Montgomery, AL
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 5 mins ago
Sr Manager - Proj/Prog
Maximus
Montgomery, AL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 5 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Montgomery, AL
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 5 mins ago
Buyer I or II
Intermountain Health
Montgomery, AL
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 5 mins ago
Product Manager - Technical
Intermountain Health
Montgomery, AL
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 5 mins ago
Product Marketing Manager
Meta
Montgomery, AL
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 5 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Montgomery, AL
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 5 mins ago
Regulatory Readiness Program Manager
Meta
Montgomery, AL
Regulatory Readiness Program Manager Responsibilities:
Added 5 mins ago
C
Regional Maintenance Manager
CBRE
Montgomery, AL
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 5 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Montgomery, AL
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 5 mins ago
Network Development Manager
Meta
Montgomery, AL
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 5 mins ago
Director of Clinical Education (RN)
Diversicare Healthcare Services & Diversicare Ther
Oneonta, AL
Assists with the Continuous Quality Improvement Program as needed.
Added 5 mins ago
A Class Electrician Submarine (Contractor)
Austal USA
Mobile, AL
Ability to provide constructive feedback to appropriate Supervisor/Foreman/manager
Added 8 mins ago
Technical Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 8 mins ago
Partnerships & Alliances Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partnerships & Alliances Manager based in the United States.
Added 8 mins ago
J
Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deputy Program Manager based in the United States.
Added 9 mins ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Honolulu, HI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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