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Added 4 mins ago
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Parking Enforcement Attendant - Portsmouth, NH
Towne Park, LLC
Portsmouth, NH
- $16 to $18 USD / hour
…parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play,…
Added 6 mins ago
Special Education Records & Data Manager
York School District One
York, SC
Expert knowledge and use of computer technology and applications
Added 6 mins ago
Manager of Technology
Mercer County Technical School District
Trenton, NJ
Bachelor's degree in Business Administration, Management Information Systems (MIS), Computer Science, or a related field required (or equivalent work-related experience);
Added 9 mins ago
Systems & Infrastructure Specialist
State Bureau of Investigation
Wake County, NC
…air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun…
Added 9 mins ago
CO
Utility Worker II
City of North Miami Beach
North Miami Beach, FL
- $22.39 to $34.74 USD / hour
…Systems throughout all City facilities. Reports to the Facilities…
Added 10 mins ago
President's Club Coordinator
Cellular Sales Verizon Authorized Retailer
Knoxville, TN
The President's Club and is responsible for helping to manage and execute key aspects of the President's Club program, a prestigious recognition event for top-performing employees. This…
Added 10 mins ago
Information Security Administrator
CHARLESTON SOUTHERN UNIVERSITY
NORTH CHARLESTON, SC
The Information Security Administrator is responsible for the administration, monitoring, maintenance, and continuous improvement of the University’s information security and cybersecurity…
Added 10 mins ago
TA
Professional Engineer 1 (Civil/Transportation)
Thruway Authority
Syracuse, NY
- $94,716 to $130,208 USD / year
Serve as the Capital Program manager for the Division.
Added 10 mins ago
TA
Professional Engineer 1 (Civil/Transportation) multiple vacancies
Thruway Authority
Cheektowaga, NY
- $94,716 to $130,208 USD / year
Duties Description Under the direction of a Professional Engineer (Construction Manager, CM), the incumbent will function as Thruway Project Engineer (TPE) and be responsible for acting as…
Added 11 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Overland Park, KS
…ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.…
Added 11 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Overland Park, KS
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 11 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Overland Park, KS
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 11 mins ago
Customer Experience Manager- EdTech
Accenture
Overland Park, KS
Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver…
Added 11 mins ago
Civil Superintendent - Combined Cycle - Oklahoma Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 11 mins ago
Project Manager Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
The Integrated PMO Team within Infrastructure Advisory at Black & Veatch is seeking a Project Manager to support new projects within the client scope.Under general supervision, performs…
Added 11 mins ago
Civil Superintendent - Combined Cycle - Oklahoma
Overland Contracting
Overland Park, KS
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 11 mins ago
Director of Origination Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…turnkey, end-to-end solutions for industrial, commercial and technology interests, including data centers and green energy…
Added 11 mins ago
Assistant Construction Manager - Combined Cycle - Oklahoma Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Assistant Construction Manager - Combined Cycle - Oklahoma
Added 11 mins ago
Assistant Construction Manager - Combined Cycle - Oklahoma
Overland Contracting
Overland Park, KS
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 11 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Wichita, KS
- $79,400 to $139,900 USD / year
Reporting Relationship:Financial Planning & Analysis Manager
Added 11 mins ago
Branch Manager Wichita, KS
Wells Fargo
WICHITA, KS
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 11 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Topeka, KS
Gathers and reviews relevant clinical information (e.g., labs, monitoring parameters, and medication history) to support refill requests.
Added 11 mins ago
Product Manager - Technical
Intermountain Health
Topeka, KS
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 11 mins ago
Sr Manager - Proj/Prog
Maximus
Topeka, KS
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 11 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Augusta, ME, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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