Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Acct Manager – Foodservice Distribution & Industrial Trade Finance
Tyson Shared Services, Inc.
Springdale, AR
Partner with Sales, Sales Finance, Revenue Management, and Trade payables on trade program planning and analysis.
Added 8 mins ago
V
Entry Level Vehicle Service Specialist
Valvoline
Athol, MA
- $20.25 USD / hour
Lube Technician → Senior Technician → Assistant Manager → Service Center Manager
Added 8 mins ago
MB
Community Branch Management Program - Greater Boston
M&T Bank
Revere, MA
- $29.57 to $43.99 USD / hour
The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the…
Added 8 mins ago
Senior Project Manager
MedAcuity, LLC
Westford, MA
JOB SUMMARY MedAcuity\'s Senior Project Managers apply project management principles to deliver projects and / or programs on time, with-in budget, and with quality results, while leading…
Added 8 mins ago
Senior Manager, B2B Retail Media Events and Industry Marketing - CVS Media Exchange (CMX)
CVS Health
Wellesley, MA
The Senior Manager, Events & Industry Strategy will lead the vision, strategy, and execution of the events portfolio for CVS Media Exchange (CMX) in order to elevate CMX’s presence as a…
Added 8 mins ago
Manager, Experiential Marketing – CVS Media Exchange (CMX)
CVS Health
Wellesley, MA
As Manager of Experiential Marketing, you will support the development and execution of CMX experiential programs that bring brands to life through immersive, consumer-centered experiences…
Added 8 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 8 mins ago
Senior Manager, Strategic Planning and Enablement
CVS Health
Wellesley, MA
The Senior Manager, Strategic Planning & Enablement strengthens how the Marketing Engagement & Loyalty (ME&L) organization plans, operates, communicates and delivers against its priorities.…
Added 8 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
This highly skilled individual, as part of the Information Security team, will serve as a senior technical escalation point for the global Information Security program. This is a hands-on…
Added 8 mins ago
Mold Tooling Engineering Manager
Amphenol Alden Products Company
Stoughton, MA
…have an exciting opportunity for a Mold Tooling Engineering Manager at our new Stoughton MA facility. Job Summary: Position is responsible for providing senior-level mold design, tooling,…
Added 8 mins ago
V
Entry Level Vehicle Service Specialist
Valvoline
Leominster, MA
- $20.25 USD / hour
Lube Technician → Senior Technician → Assistant Manager → Service Center Manager
Added 9 mins ago
V
Entry Level Vehicle Service Specialist
Valvoline
WESTFIELD, MA
- $20.25 USD / hour
Lube Technician → Senior Technician → Assistant Manager → Service Center Manager
Added 9 mins ago
Technical Program Manager
ITW
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 9 mins ago
V
Entry Level Vehicle Service Specialist
Valvoline
Chicopee, MA
- $20.25 USD / hour
Lube Technician → Senior Technician → Assistant Manager → Service Center Manager
Added 9 mins ago
AR
Journeyman-level DoD/NC3 Test Manager
Applied Research Solutions
Bedford, MA
- $115,000 to $122,000 USD / year
Applied Research Solutions is seeking a Journeyman Test Manager to support critical Nuclear Command, Control, and Communications (NC3) programs at Hanscom AFB in Bedford, MA. This position…
Added 9 mins ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
Bedford, MA
- $178,000 to $195,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 9 mins ago
AR
Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
…industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior…
Added 9 mins ago
Merchandiser
Acosta Group
TEWKSBURY, MA
Report and discuss observations and issues with the Mandate Senior Area Manager/Mandate Area Manager.
Added 9 mins ago
Supply Chain Manager III, Amazon Robotics Supply Chain Logistics
Amazon
North Reading, MA · N Reading, MA
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Added 9 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Marlborough, MA
The Creative Propositions Lead sits within the Global ECS Marketing Programs team and turns program concepts into compelling, commercially focused creative pitches that win investment and…
Added 9 mins ago
Senior Growth Operations and Business Development Manager
Scientific Systems Company, Inc.
Burlington, MA
Scientific Systems is hiring a Senior Growth Operations and Business Development Manager to bring structure, discipline, and rigor to how the Growth team runs pipeline and forecast…
Added 9 mins ago
MB
Community Branch Management Program - Western Massachusetts
M&T Bank
Springfield, MA
- $29.57 to $43.99 USD / hour
The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the…
Added 9 mins ago
Treasury Manager
Rhythm Pharmaceuticals
Boston, MA
Rhythm Pharmaceuticals is seeking a Treasury Manager to ensure the smooth, compliant, and scalable operation of the company’s global treasury function by owning day ‑ to ‑ day cash and…
Added 9 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Boston, MA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 9 mins ago
Senior Construction and Ops Support LNG
GE Vernova
Boston, MA
We are seeking an expert Site Construction Manager to lead field execution for our Electrical Balance of Plant (eBOP) to support our clients LNG projects. You will ensure that all…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job