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Added 2 mins ago
RN Fellowship: Critical Care, LIJMC- January 2027
Northwell
United States
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added 2 mins ago
RN Fellowship: Critical Care, NSUH-January 2027
Northwell
United States
The Critical Care Nurse Fellowship is structured as a three-phase program designed for new graduate and experienced nurses to gain the necessary knowledge, skills, and abilities to…
Added 5 mins ago
M
Part Time - Merchandise Manager
Michaels
PHX, AZ
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 6 mins ago
EDUCATION TECH SUPERVISOR NF4
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
Added 6 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
…and IT staff on configuration, testing, reporting, and user support. This is hands-on experience with one of the most in-demand enterprise cloud applications. To be considered you will need…
Added 6 mins ago
Sr. Strategic Sourcing Director
MiniMed
Virtual, AZ
…ensuring the capacity, performance, and resilience needed to support growth and innovation. This is a highly visible supply management role where you’ll influence executive-level decisions,…
Added 6 mins ago
Case Manager, Registered Nurse (Maricopa County, Arizona Candidates Only)
CVS Health
Remote, United States
The Case Manager Registered nurse is a work from home position with travel required (in Maricopa County, Arizona) to visit members. This person utilizes skills to coordinate, document, and…
Added 6 mins ago
II
Electrical Distribution Engineer
IDR Inc.
Apache Junction, AZ
- $35 to $37 USD / hour
…an opportunity in Denver, Colorado. In this role, you will support utility distribution engineering initiatives focused on grid reliability and optimization, partnering closely with…
Added 6 mins ago
Registered Nurse RN New Graduate Neuro PCU
Banner Health
Sun City West, AZ
…Plus Target Stroke Elite. We have a designated Stroke Clinical Program Manager who works hand-in-hand with our nursing team to provide educational opportunities to our staff and to improve…
Added 6 mins ago
Store Manager, RX
CVS Health
Sun City West, AZ
As a CVS Health Store Manager Rx (SM, Rx), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, Rx will achieve…
Added 6 mins ago
Q.A. Technician - 12 hour night shift starting at $24.20
Graham Packaging Company
Casa Grande, AZ
Assist all plant personnel support of Infinity and quality reporting systems.
Added 6 mins ago
RV Resort Manager
Sun Communities
Buckeye, AZ
Tuition Reimbursement program providing financial support to team members who further their formal education
Added 6 mins ago
Program Manager Data Center Operations
Amazon
Avondale, AZ
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 6 mins ago
V
Entry-level Lube Tech/Technician (Part Time)
Valvoline
Surprise, AZ
- $18 USD / hour
- Part-time
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 6 mins ago
Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT
CVS Health
Peoria, AZ
Where permissible, the Telepharmacy Technician may also support immunizations, which includes the following responsibilities:
Added 6 mins ago
Healthcare Operations Facility Administrator
Fresenius Medical Care
Gilbert, AZ
Collaborates with the Home Therapies Manager to oversee the facility’s Home Therapies Program.
Added 6 mins ago
Leasing Manager, Multifamily
Cushman & Wakefield
Gilbert, AZ
A Leasing Manager trains and oversees the onsite leasing functions and directs the sales efforts of an apartment community. The Leasing Manager is responsible for providing exceptional…
Added 6 mins ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
As a Data Manager, the individual in this role plans and coordinates timely preparation of project documentation (such as engineering drawings, production specifications and schedules,…
Added 6 mins ago
Manager Project Management 3 - Division Chief of Staff
Northrop Grumman
Chandler, AZ
The Launch and Exploration Division is seeing a Manager Project Management 3 , located onsite in Chandler, AZ . This position reports directly to the division Vice President and General…
Added 6 mins ago
Medical Assistant - Float
CVS Health
Chandler, AZ
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
Added 6 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 6 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 6 mins ago
Principal Product Manager
Indeed
Scottsdale, AZ
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life…
Added 6 mins ago
Wireless Sales Manager - Scottsdale, AZ
Acosta Group
Scottsdale, AZ
…3,000 Wireless Sales Pros. We are currently seeking a Sales Manager to join our Wireless…
Added 6 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
As a Senior RN Clinical Stroke Program Manager, you will be a vital member of a Comprehensive Stroke Center (CSC) - recognized as the highest level of stroke certification attainable by…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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